Long and short, I ordered a Leupold scope last Wednesday (8/18) from this organization. The item showed shipping from Baton Rouge to Bloomington, IL then onto me (outskirts of St. Louis (MO) this Saturday (8/21) past by end of day. Then later Saturday when it was not arriving, I checked again and there was an update posted that arrival would be delayed to a Sunday arrival - the scope was now at Memphis, TN and in route. The scope has now been in route since Saturday for what is a five hour drive - it is still showing in route from Memphis as I type this.
No problem, it is probably lost. I will call OpticsPlanet CS and get this corrected. I was told that the item is in transit from Memphis - yes sir I know, it has been in transit from Memphis since Saturday; a five hour drive. I am then told that it is probably lost and I will have to put in a claim after 15 days, may take up to a month to resolve. Hold it right there pard, I am not waiting a month for a status of something I had no control over while you keep my money - I got it! - cancel that order and send me another scope. I am told, “It is not that easy sir - we have to resolve this loss before we can credit and ship you another unit.” I started to respond with ….”I will just order another one now on my dime” but I did not get to finish - he hung up on me.
I was very pleasant throughout the conversation but I could tell that this gentleman was not very happy with his day. Anyway, FYI those future scope purchasers.
No problem, it is probably lost. I will call OpticsPlanet CS and get this corrected. I was told that the item is in transit from Memphis - yes sir I know, it has been in transit from Memphis since Saturday; a five hour drive. I am then told that it is probably lost and I will have to put in a claim after 15 days, may take up to a month to resolve. Hold it right there pard, I am not waiting a month for a status of something I had no control over while you keep my money - I got it! - cancel that order and send me another scope. I am told, “It is not that easy sir - we have to resolve this loss before we can credit and ship you another unit.” I started to respond with ….”I will just order another one now on my dime” but I did not get to finish - he hung up on me.
I was very pleasant throughout the conversation but I could tell that this gentleman was not very happy with his day. Anyway, FYI those future scope purchasers.