Anderson Lower - customer service

I basically just finished a build with one, but I like mine. Haven't heard of any problems until now.

I havnt had to use their customer service. 5 Andersons lowers all work as they should. Kinda curious where it cracked...

Pretty sure they're cerro forge forgings, just like half of the other rollmarks out there.

Sounds like typical gun store elitist bravo sierra. I bet he's an HK fan, too

I'm curious to the location of the crack as well. Lowers have very little force act on them in the act of firing because all of the force is straight from the upper to the bolt and back into the buffer tube. I'm just guessing here, but only thing I can imagine causing a quick failure is either a direct impact of the BCG on the ring where the buffer tube threads on, or possibly on the front of the trigger housing if he dry fired it a bunch and peened the frame there until it broke from repeated hits.

I like Anderson. Lots of folks I know have used them with no trouble. When I was looking for some parts I emailed their CS Dept and they were really informative and helpful...too bad what I wanted was out of stock with no back order delivery date.

Probably drove the trigger guard roll pin without supporting the ears...

No issues with Anderson at all in either complete rifles or builds on their lowers.

I have not had to use their CS.

Just my .02,
LeonCarr

I ordered an Anderson lower and my FFL said they are junk. He built one that cracked after the first test round. Customer service was not helpful and it took him months to remedy the situation.

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Sounds like he sells a different brand.

Anderson lowers are gtg. While their quality control wont be as good as BCM etc I have seen many builds with Anderson lowers that have been reliable and trouble free. I personally prefer aero or spikes for a little more money, but would have no problem using Anderson. PSA is also a great option to just buy a complete lower. They have them as low as $140 recently. You would have trouble building one for that

Ive done 3 Anderson builds. slightly different color ano every time, but the holes line up, finish shows little to no tool marks and casting lines are very faint if at all visible. Functions been perfect, and the cost is unbeatable....60 bucks here, polys run 40.

I've done 2 Anderson builds and have 4 more pending. I also have about a dozen friends (shocking isn't it! I mean that I have friends? ) that have done a total of probably 30 or 40 builds, all without issue. I think the FFL either would have made more money from one of the lowers of his choosing or he, as others have said, tried to insert the trigger-guard pin without proper support.

Matt

as others have said, tried to insert the trigger-guard pin without proper support.

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How can anyone say this without a photo or a description of where it cracked. But this is probably the easiest way to damage a lower.

Letting the hammer bang on the magwell with a lot of dry fire is another, as would be ham-fisted tightening of the castle nut or the staking of it (usually not done in "builds").

I guess trying to "drive in" the hammer or trigger pins could be another -- alignment is crucial, force needed is minimal, just thumb pressure or a tap with a screwdriver handle.

With the volume of stripped lowers being cranked out, its not impossible for a defective one to slip out. Defect vs. ham-fisted assembly should be obvious upon inspection.

Built several Anderson lowers. Mine all have the Cerro forge marking. Never had a cracked one. Never had to use customer service. Only problem with one was the hole for the BHO lever spring wasn't drilled deep enough. Simple fix.

Your FFL's story is not passing the smell test.

M

Quite simply, more info is needed.

LoonWulf said:

Ive done 3 Anderson builds. slightly different color ano every time, but the holes line up, finish shows little to no tool marks and casting lines are very faint if at all visible. Functions been perfect, and the cost is unbeatable....60 bucks here, polys run 40.

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Casting lines? All their lowers are forged aren't they?

dunno, one of mine looks like it had faint cast lines on it. I just figgured they did a final machining to removed that on the others and that one was missed?

I have built or helped build a few Anderson lowers. The only issue I've had was that on one of them the hole for the Grip Screw was not threaded all of the way through so the standard grip screw was too long to snug up the pistol grip.

I didn't have the proper tap to finish threading it so I ended up cutting about 1/4" off of the grip screw and cleaning up the threads a bit. It worked fine.

Since then, I've read that I could have gone to the hardware store and picked up a 3/4" long 1/4"-28 Hex drive cap screw. (iirc the mil-spec one is 1" long).

dunno, one of mine looks like it had faint cast lines on it. I just figgured they did a final machining to removed that on the others and that one was missed?

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The forging process leaves flashing just like casting or injection molding. Difference is, the material that squeezes out between the dies was not in a liquid state.

I have built three Anderson lowers, no problem with any that was the fault of the lower (too much coating on the BHO latch on one).

I have used Anderson lowers for 20 or more builds without trouble. Now I did have the problem with the grip screw being to long on a few. Most often I put a Magpul grips on my builds and they comes with a shorter screw.

Thanks MachIV, wasnt aware thats how it worked

All lowers on the market today are pretty much to spec, unlike in the early days of non-Colt aftermarket lowers. Building guns then could be a real challenge, with misaligned holes, etc.

I've built guns with Anderson lowers and have had no problems.

Like MachIVshooter said, these lowers are all forged in the same place. The only thing Anderson does is mill out the excess in the forging. So whatever the FFL did to break it would have happened with any Cerro forged lower.

But this thread is about customer service. I've never dealt with Anderson directly, only their distributors.

I have used/built 3. My dad one and my cousin two. And no problems at all. I'm going to go ahead and say it was builders error.

Darkbob said:

I have built or helped build a few Anderson lowers. The only issue I've had was that on one of them the hole for the Grip Screw was not threaded all of the way through so the standard grip screw was too long to snug up the pistol grip.

I didn't have the proper tap to finish threading it so I ended up cutting about 1/4" off of the grip screw and cleaning up the threads a bit. It worked fine.

Since then, I've read that I could have gone to the hardware store and picked up a 3/4" long 1/4"-28 Hex drive cap screw. (iirc the mil-spec one is 1" long).

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this, and I have 1 additional complaint about them as well: they don't put the safe/fire marking on both sides of the gun. Fine for most, but I'm a lefty with a left hand selector in the gun.