Gunbroker problem, advice please.

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WestKentucky

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2 weeks ago I found some small parts very reasonably priced on gunbroker. I hit the buy it now button, and proceeded to communicate back and forth with the seller a bit and paid via PayPal. Since payment I have gotten a single response that acknowledged payment and promised to ship the item. I have yet to see the item, and we are now about 10 days past that email and the seller has gone silent.

How do I proceed from here? Wait a few more days? Send more emails from the item listing that are not going to be answered? Contact gunbroker? Contact PayPal and notify them of the situation?

It’s really frustrating because I feel like I have been robbed. I keep hoping that the stuff will come in the mail, but my patience is wearing thin because of the non-responses.
 
Call the seller. Ask if the item is shipped ; if so , get tracking info.
If not shipped , ask for a specific schedule.
It would be premature to take the matter up with Gunbroker or PayPal (which I never use...).
What was the feedback total for the seller? Do you have his phone number?
 
Take this directly to GB. These type of things are not good for their business. Those that sell are just as obligated to follow and abide as the buyers. GB can not manage product issues but from what I understand they will not tolerate nondelivery any more than nonpayment.
 
Take this directly to GB. These type of things are not good for their business. Those that sell are just as obligated to follow and abide as the buyers. GB can not manage product issues but from what I understand they will not tolerate nondelivery any more than nonpayment.
I've never known GB to intervene on behalf of a deal gone bad - ever. Maybe I've missed something.
 
Gunbroker will not help you. Going to them is a dead end.
If gunbroker wouldn't help me with a deadbeat seller stiffing me out of over $1000 for a colt 6920, they wont help over a few parts. Filing a claim through PayPal is probably your best bet.
 
Filing a claim through PayPal is probably your best bet.

That is , after you find out if you have actually been cheated. 10 days is an annoyingly long time , but the seller may have shipped and is slack with communications.

Again , how did he rate? Do you have his phone number , have you talked to him?
 
Don't use paypal for an auction site ever. Best methods to pay are USPS money order or your credit card, that way if a seller fails to deliver to you the post office or your credit card's fraud and customer service are a lot better than Paypal.

Gunbroker is not there to protect you from fraudulent sellers, they even have something in writing on their website that they'll deny a claim if either the buyer or seller is not a member "in good standing."

Whatever that means, I'm sure it's legal speak to allow GB to wriggle out of ever having to pay a cent to anyone.
 
Do your business with a LGS for guns and gun parts. Might coast a little more but you can walk out with the right part in hand. Plus you are helping them stay in business.
 
There’s nothing wrong with using PayPal. But how did you send him the money? If you sent it as “Family or friend” you got scammed. Never, EVER send money to someone you don’t know as “Family or friend”. If you sent as “Goods or services” you can get your money back very easily. But those stating to use a credit card are right also. It’s easy to dispute the charges.
 
Be glad that you got it at all.
I used to work USPS back in the '80's.
I could tell some tales.
For example, during the Christmas rush we ran out of mail bags and got a shipment from the warehouse. In the bottom of one of these bags was a bunch of V-Mail from World War II.
-And don't ask about the frozen trophy fish sent from Finland to a taxidermist that went through the facility three times... .
So - it may not be entirely the shipper's fault.
 
For example, during the Christmas rush we ran out of mail bags and got a shipment from the warehouse. In the bottom of one of these bags was a bunch of V-Mail from World War II.
Wow. Hopefully they got sent on their merry way. At least it was back in the 80's and some of the recipients should have still been alive.
 
It sounds as though you did not have tracking information.
Gunbroker is a good source , but eyes wide open is the rule. Next time make sure that you have a comfort level with the seller before sending payment. "Ask seller a question" is available on Gunbroker , use that while the item is still current. Phone contact is a must if domestic. You haven't told us how the seller rated in feedback.
TRACKING. If you had been tracking the package you would have saved yourself a lot of angst and speculation.
As it turns out , it appears possible that the seller shipped in a timely fashion , then the ball was dropped by others , outside of his control. And you were ready to drop a dime on the guy.
 
In this case the seller has an A+ and a whole lot of reviews, all positive. Everything was straight up, and I did bid with confidence. Seems like shipper was at fault here, but this goes to show that no matter how well a buyer and/or seller do their part, there is always a disinterested middleman making minimum wage that doesn’t care and can screw the job up royally.
 
I've never had any problem getting anything I've bought from a Gunbroker seller, however, the FFL I used at one time totally messed up sending 4 guns out and it was a very tense deal all around. Time for a new FFL.
 
All the comments about GB are interesting and curious. The ones about Paypal are also rather curious. I have never used paypal or "thievepal" as several acquaintances call it. Why would anyone who values the 2nd Amendment use a service that is so opposed to it? Just convience? Even somebody who said "thievepal" was just great then went on to say "if you sent it as Friends and Family, you got scammed". Just seems like a big scam all around. With regard to GB, I'm in the group with those who have had bad experiences. I admit that I have used them, or at least tried to use them, for over 300 purchases. However, fewer than a hundred have actually gone well and I've only recieved 26 feedbacks, one of which was so bad that it got me banned for over a year! And wouldn't you know it, all of these sellers had dozens or even hundreds of outstanding feedbacks. On the other hand, I've been ripped off by sellers so many times I can't count them and not one of my negative feedbacks ever appeared on GB! As the one person explained, "I've never known GB to intervene on behalf of a deal gone bad - ever." Among the number of deals "gone bad" were the purchase of seven firearms that turned out to be stollen -- got to know the local US marshals office as a result of those; dozens of items not as described, including an 1873 Winchester inn 98% condition but which unfortunately had a new barrel that wasn't even in the original caliber; so many sellers claining the "money never arrived" inspite of the tracking number that I developed a three strike rule that limits my willingness to pay for the same item to just three times -- yes, some sellers expect you to keep sending money just because they say they haven't recieved it; sellers that list a fake address because their paranoia keeps them from listing their real address so you're supposed to contact them by phone and give them your credit card number; and dozens of items that simply never arrived. My current rule is not to bid unless I'm willing to kiss that money goodbye and never see the item. There used to be a college football coach who really wasn't a big fan of the pass play. He'd say, "when you pass the ball, three things can happen and two of them aren't good." Well, that's sort of the case with GB, when you bid on something and win, three things can happen and two of them aren't good: 1) the seller can take your money and you never get the item; 2) the seller can take your money and a piece of junk arrives; or 3) a miracle might happen and you actually will get what you paid for. Basically that makes the odds 1 in 3!
 
I use credit/debit cards for everything. If something goes south, you can do a Chargeback, where you get your money back. The seller has a chance to dispute it, but if they never sent the item, or it was not as advertised, they automatically lose. When this happens, the credit card brand eats the loss. Therefore, when a seller gets too many chargebacks, they are what is called "Blackballed". This means that the particular card brand e.g. VISA will revoke the seller's ability to accept VISA as payment. All the other cardbrands will follow suit, so the seller will never be able to accept credit cards again. Just using the word Chargeback to dishonest sellers has IMMEDIATELY resolved a few issues I have had. Most people don't know that term, so if a dishonest or uncooperative seller hears it, they know you know the game. I used to work in the merchant credit provider industry.

Also, there are VERY few merchant service providers who will even open Mercant accounts for anything with the word Gun in the business description, so merchant accounts are like gold to gun product sellers.

Hope this helps in the future.
 
Well, that's sort of the case with GB, when you bid on something and win, three things can happen and two of them aren't good: 1) the seller can take your money and you never get the item; 2) the seller can take your money and a piece of junk arrives; or 3) a miracle might happen and you actually will get what you paid for. Basically that makes the odds 1 in 3!

1 in 3? I completely reject your "analysis". For this to be valid or true it would also have to be true that 2 of 3 sellers have dishonest intent. A quick scan of feedback of sellers shows that this is not even remotely true.
In the OP case , the seller is possibly guilty of not following up in communication after shipping , and nothing else. And - as I have brought up previously - if the OP buyer had made use of tracking there would have been no suspicion and speculation that the seller did not ship. This whole thread would have been unnecessary.

"3) a miracle might happen and you actually will get what you paid for."
I have had approx. 50 purchases through GunBroker , all positive. 50 straight miracles?
C'mon!

Listen - anyone who dislikes GunBroker has the right to refrain from using the site. That said , in the course of critical discussion it would be nice if we stay grounded in objective realism.

Here is the realism of this thread : Buyer sends payment to GunBroker seller. 10 days pass without buyer receiving the goods. Buyer posts on THR suggesting that the seller stiffed him. Turns out that the seller did in fact ship in a timely fashion - but something went amiss in the course of shipment causing the delay.

Bottom line ---Buyer did not stiff seller - GunBroker is at fault for nothing.

So let's bash GunBroker - YAY!
 
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My .02 here. I've probably had 50 transactions on GB and never had the slightest issue. On the other hand, I've had several issues buying items from supposedly good sellers on several OTHER forums (NOT THR) but they all finally got resolved, And I agree, pay only with a credit card. The times I've had problems with merchants my CC issuer has always immediately charged the merchant and I've never lose a cent.
 
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