Skylerbone
Member
This is my unsolicited interaction with Vortex warranty claims. I have no affiliation with Vortex or any subsidiary thereof, just a guy who felt this was worth sharing. I felt the timing was rather unique as I’ve been shopping for scopes lately and was considering Nikon’s Black Series just as Nikon announced their departure from the rifle scope market. And while my interaction with Vortex as documented below was incredibly positive, I think Bushnell will be getting the nod for my next purchase.
I swear I’m not some crazed Vortex fan, but I do own 4 different RDSs and a set of binoculars from them, none of which are what could be called premium. Just inexpensive workin man’s grade.
Now my most recent Vortex purchase was a small reflex style sight, the “Venom” for use with a BuckMark .22 I acquired a few months back because frankly my open sights shooting left more to be desired than I care to admit and dot sights make everything a little more fun. Problem is, after 1 range trip with my new dot sight the party ended abruptly as I was preparing for my next trip out.
Once realizing a dead battery was not the issue I grabbed my phone and placed a call to Vortex. After a 10 second wait, yes that’s a guesstimate but it was well under a half minute, a friendly voice greeted me and asked to be of assistance. I began with the nature of the problem, my troubleshooting routine, and then, believe it or not, I shut my mouth.
Then Kathleen, the service rep concurred that the optic was most certainly defective, apologized for the hassle, and asked for my email address or physical address to send me a shipping label and return authorization. Information provided, she promised to send the forms, thank you’s were exchanged, and we hung up.
That initial contact was Jan 15th from 4:45-4:49 PM. At 4:52 PM an email arrived with pdf attachments that I sent from phone to printer. Jan 16th I set my package out for USPS to pick up at my home, and the wait began. Jan 21st Vortex emailed me that they had received my red dot. Jan 24th I received another email that the problem had been solved and my optic would be shipped back to me. On Jan 27th I received a package from Vortex containing a new replacement unit.
13 days total, including my initial call date, and, discounting weekends/timing, in their hands and back to me in 7 days, no questions asked and no expense. That is service worth writing about in this day and age. A little long-winded of me, as usual, but I think my confidence in their claim of VIP warranty service is solidified.
Note call time (not the screenshot time at top) and length of call.
3 minutes after hanging up the phone I had a an RAF and label.
They let me know it got there.
They sent a replacement.
I swear I’m not some crazed Vortex fan, but I do own 4 different RDSs and a set of binoculars from them, none of which are what could be called premium. Just inexpensive workin man’s grade.
Now my most recent Vortex purchase was a small reflex style sight, the “Venom” for use with a BuckMark .22 I acquired a few months back because frankly my open sights shooting left more to be desired than I care to admit and dot sights make everything a little more fun. Problem is, after 1 range trip with my new dot sight the party ended abruptly as I was preparing for my next trip out.
Once realizing a dead battery was not the issue I grabbed my phone and placed a call to Vortex. After a 10 second wait, yes that’s a guesstimate but it was well under a half minute, a friendly voice greeted me and asked to be of assistance. I began with the nature of the problem, my troubleshooting routine, and then, believe it or not, I shut my mouth.
Then Kathleen, the service rep concurred that the optic was most certainly defective, apologized for the hassle, and asked for my email address or physical address to send me a shipping label and return authorization. Information provided, she promised to send the forms, thank you’s were exchanged, and we hung up.
That initial contact was Jan 15th from 4:45-4:49 PM. At 4:52 PM an email arrived with pdf attachments that I sent from phone to printer. Jan 16th I set my package out for USPS to pick up at my home, and the wait began. Jan 21st Vortex emailed me that they had received my red dot. Jan 24th I received another email that the problem had been solved and my optic would be shipped back to me. On Jan 27th I received a package from Vortex containing a new replacement unit.
13 days total, including my initial call date, and, discounting weekends/timing, in their hands and back to me in 7 days, no questions asked and no expense. That is service worth writing about in this day and age. A little long-winded of me, as usual, but I think my confidence in their claim of VIP warranty service is solidified.
Note call time (not the screenshot time at top) and length of call.
3 minutes after hanging up the phone I had a an RAF and label.
They let me know it got there.
They sent a replacement.
