Shippage Slippage

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Nov 2, 2008
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Western Missouri, on rural property
Just a quick heads-up on our shipping situation.

We do try hard to get things out ASAP, as many of you know, and have had some challenges lately that is going to slow us down a bit. In a nutshell, we have been very short-handed for the past week and a half and haven't been able to get things out the door as quickly as we'd like.

I terminated our day sizer guy last week and we're backed up on sizing. New people are being trained now and will be starting Monday morning. For the past week, Jo Ann and I have been working double shifts, doing as much as we possibly can, but the orders are just flooding in to the point that right now we're kind of overwhelmed. In the past 5 days we've gotten dealer/distributor/FFL06 orders for 600k bullets, for example, on top of the normal 40k daily internet orders. So we're buried. And on top of that, the new Howell collator that we ordered that we are going to dedicate to the IDP #4-XD bullet (we have 20k of them sitting in a tub) got delayed a week so instead of having it now, it won't get here until late next week.

So, shipping will unavoidably slip to an average of 2-3 days turnaround for the next week, I think. If you can be patient and bear with us, we will be back on top of things very soon and same/next day shipping will be routine again.

Brad
 
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Brad,

Considering the job you've done keeping up with orders, I think THR folks will give you a little high road slack. Especially since you're going from mere hours to two to three days.

Hoping things get back to normal for you sooner than later....

Q
 
I've had worse than 2-3 day turnaround from other vendors. You are still doing great. I no longer buy from other places.
 
... but the orders are just flooding in to the point that right now we're kind of overwhelmed. In the past 5 days we've gotten dealer/distributor/FFL06 orders for 600k bullets, for example, on top of the normal 40k daily internet orders. So we're buried.

Hooah! Problems successful businesses face? Word must be spreading ;)
Will Work for Bullets

Wish I lived closer - would gladly help you out.
 
I wish more online vendors were so efficient that they felt the need to notify customers of a 2-3 day wait. Count me in as a repeat customer, regardless of a three day "wait." :)
 
Brad,

I guess you will have to put the cape away for a couple days and be like most other businesses and their shipping practices :D. Don't sweat it, having spent 20 years in the industrial maintenance field as a worker and supervisor I definitely understand delays in equipment arriving and the hard part of managing people, especially when you have to let someone go. I really don't think anyone is going to mind waiting a couple extra days for a quality product.

I appreciate you being transparent and letting everyone know that you have hit a tough spot. A lot of companies would not share this type of information and would let people just deal with the delay as if nothing ever happened.
 
What's this? Managing customer's expectations? How many companies do you know of that do this these days? Around my neck of the woods there aren't many and I can count the # of heads-up they've given me on 1 hand with several fingers to spare over 20+ years.

And do us all a favor please, make sure you and Jo Ann (and the others) take care of yourselves! Get some rest, drink lots of fluids and take your vitamins.Too bad you're not closer or I'd be willing to drop by at night or the weekend to lend a hand at whatever I could do to help.

Cheers
Chris
 
If you'd stop primping in front of the web cam.....

There's a web cam? :)

Just the fact that you are interested enough to let us know is enough. Besides, if people wait to order until they're out, well, they should order sooner.

I just sent in an order for 500 of the 9mm 125gr smallballs, want to see how they'll do in my XD. But as long as I was ordering...might as well get enough of those 200gr IDP-#4 bullets to fill out the order.

But I still have 1500 of those left, so it's not like a crisis situation. Unfortunately (for me!) it sounds like others have figured out what I figured out--they're excellent bullets.

That's why I want to see what the Smallballs will do, despite the fact that I have over 2k 9mm bullets from another manufacturer. :)
 
Wow, I'm glad I ordered this week and received my bullets in 3 days. God forbid I would have to wait an extra 2-3 days for bullets that shoot just as well as others I have tried at a higher price and take longer to get to me j/k. Keep up the good work! I'm sure that I'll be ordering more lead from you regardless of the extra 2-3 days it may take.
 
If I was still living out there I'd gladly give you a hand with some of the day-to-day BS, but alas, I'm back in Communist Illinois...


I don't think anybody will fret over a couple days when we've all waited sometimes weeks for products from other places. Keep up the good work, Brad.
 
Great products come with greater demands. Your on top of the game and things like this post will keep you there.

I have never shot even one of your bullets, but I know when I get ready for cast bullets, your the first place I will head.

As mentioned take time out for yourselves, being tired, disgusted, or even working the long hours will wear on you. Be sure to give yourselves time to recoop, I don't think there is anyone out there who can't wait an extra day or so to receive their orders.
 
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