Is this bad behavior in a gun shop

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His behavior was horrible. However, $30 for a BX-25 magazine that you can take home today seems like a good price. Most online vendors are more than that with shipping and that's IF they have it in stock.
 
@ danez71

I waited to order the mags because I wanted to give him a chance to make a sale instead of just going directly online. I didn't ask him to meet their price, I said are you firm on it or can you come down a little since they have them for so much cheaper.
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The tax alone would be as much if not more than the shipping cost.

I wanted to cancel my order because he treated me like a dick. Not really about the speed issue, even though when I asked he made it sound like his dealer had them and it would only be a few days to week.

(edited down)

And that was nice of you to try to support local business. You made it his business to lose. And he lost it.

I dont know about your tax rate but at a hefty 10% on a $30 mag... no way youre getting $3 shipping or $6 shipping for 2 mags.

Like I said... he could have been more tactful. He lost business... and I wouldnt blame you for canceling your other order IF you can get the same deal else where.

BX-25 at shop 30.00 + ? tax.

BX-25 at Midway 21.99
+ 3.00 special handling
+ 5.19 cheapest shipping
= 30.18 (and the mags are on backorder, so who knows how long to get it.)

On-line isn't always as great as some think.

Thats what I'm saying right there. In reality, "special handling" means shipping. Thats $8.19 for shipping one mag from a large online retailer. I betchya its $10+ if it was two mags.

His behavior was horrible. However, $30 for a BX-25 magazine that you can take home today seems like a good price. Most online vendors are more than that with shipping and that's IF they have it in stock.

Another saying the same thing. Bad behavior... not really a bad price.


I'd guess he gets a lot of people asking/saying "I can get it on the internet for blah blah blah" and gets tired hearing it.

It doesnt excuse his attitude but I can see the frustration.
 
I guess I'm going to go against the grain.

RE: The order. If he promised the gun by a certain date and hasn't delivered, then you're entitled to be disgruntled. If he didn't provide a delivery date but said something like: "I'll order one for you and call you when it gets here." then I don't know that I'd be upset about a 2wk wait in the current gun-buying situation.

RE: The 5.45 ammo. I've never run into a gun shop owner who didn't have opinions and most are proud to share. If you only buy from folks who agree with you on any topic that comes up, then don't buy from him anymore. Otherwise, he's entitled to any crazy opinion he likes.

RE: The mag pricing. Part 1. Was the price too high? As stated, $30 plus tax for an item in a brick & mortar shop that lists for $20 online isn't a bad price. By the time you pay S&H, you're probably barely breaking even.

RE: The mag pricing. Part 2. Haggling over price. I always ask if the seller can make me a better price on a gun or high-dollar item, but I don't usually haggle for price on accessories. To directly answer your question, yes, I think it's poor manners to made derogatory comments (or comments likely to be taken as derogatory) about pricing in front of a proprietor and his customers.
 
I wouldn't mind the guy saying, "Sorry, I priced them that way on purpose." or somesuch. It's another thing altogether for the guy to instruct me not to haggle in his store -- I would be gone, and I would take ALL my business and friends with me.
After he corrected me, I would have requested a refund immediately on the undelivered, PAST DUE, firearm and gone on down the street.
 
When things like this happen to me as they do from time to time i usually just get burned by the guy. I just try to stay positive and move on. I figure he will eventually self destruct. That thought makes me happy. Little things like this are not worth your anger. I would take the hit then politely let him know he is a d bag and unless he changes his dick head mentality he will soon be out of business. Then I would walk. And not go back again. I have done this a lot in my area. You prolly have already spent to much emotion on this situation if you took the time to post this. Here is a quick easy outlook on life in general.

Just think.... Nobody tried to kill you today.
 
i buy the bx-25 for 20-25 all day from lgs's and gun shows..some had it marked 28-32 but went down to 25 when they found out the guy up the street had them for 25...at my local gun shop i can walk in order what i want and he places the order right there while im waiting to make sure its all good...get your money back order it somewhere else plain and simple...dont reward somebody a sale when he didnt earn it

today at a gun show i asked a guy to run a bore snake through a gun cuz it had something in it..probably just lent but i wasnt dropping $550 until i knew..he crudely looked at it and said i dont see anything and handed it back..every comment he made in that 5 minutes was very rude and he acted like he had something better to do..,so i didnt buy it..the next guy is getting my business
 
deadin said:
BX-25 at shop 30.00 + ? tax.

BX-25 at Midway 21.99
+ 3.00 special handling
+ 5.19 cheapest shipping
= 30.18 (and the mags are on backorder, so who knows how long to get it.)

On-line isn't always as great as some think.

Not really. The total shipping via UPS ground is about 9-10$ for several magazines, not for each one, which would mean about an additional 3$ per mag, or around 24$. They're not that big, and shipping is actually pretty cheap. I just ran a test order and it said 3 mags would have cost me $75 with shipping included. The OP indicated that at that rate he would have payed $90; I think it would have been reasonable for the guy to work with the price and maybe bring it down to 25-26$, particularly depending on how many he intended to buy.
 
It's quite easy to grow weary of typical gunshop/gunshow antics (pseudo machismo types that we're all familiar with). However, one thing that I have yet to do in a legitimate gunshop is haggle on prices of accessories. I can't see myself ever doing the same at Wal-mart either; their shop, their prices.

The whole "arm on the shoulder" thing leads me to believe he either thought you two were chummier than he should have or has an arrogant demeanor. Either way, perhaps avoid the shop if you have other options.

For me, I don't chew the fat like most others when in a shop, so there's little mistaking that I don't want to get chummy with anyone. I request a price on something I'd like ordered, listen to their price, express interest or offer a simple "I'll pass, but thanks anyway". Perhaps on-line shopping has made me antisocial, but I'm never in a gun shop for more than 15 minutes....
 
Some might disagree but I don't think there's anything wrong with haggling in a gun shop (within reason). If you know that there's no way you're going to pay the marked price why not give them a chance to come down to a price that does work for both of you. If they can't do it, no problem, just move on.
I would definitely get a refund and go somewhere else...sounds like he lied to you to get you to give him money. He made promises that he was unable to keep, and every day that goes by without delivering on the gun he's basically using your money as a free loan.
 
I would hold off on the extra mags and look for free shipping. Many of the online suppliers have free shipping weekends or somesuch. I always try to scout out the free shipping, and will often increase an order to get it.
 
I would have demanded a refund right on the spot! When he put his arm around you and walked you outside for a chat, it showed that he didn't want you in his shop! I personally hate it when someone touches me in a condescending manner and I certainly wouldn't take it from someone I was trying to do business with. If he feels that he knows you well enough to touch, then he should appreciate the repeat business and not have such a problem with cutting a few dollars off his merchandise. Go somewhere else!
 
I wouldn't have a problem if the owner simply said "I'm sorry, the price is the price, we don't haggle" and left it at that. What I really don't like is that he took you outside and basically admonished you for trying to haggle. The policy of the shop shouldn't matter, but how it is explained should. Taking you outside to explain the policy says to me that he has something to be embarrassed about.

As far as the ordered gun, I would go back, explain that because it did not arrive when you expected it (based on the owner's information), you would like your money back. His response to that query would tell you what you need to know about whether to frequent his shop anymore.
 
I have zero tolerance for shops that don't treat me with respect. I'd cancel that order, take my money elsewhere, and tell others while I was at it. He obviously doesn't want your business.
 
The arm around my shoulder as he is walking me to the magazines, then his "telling me how it is" - as I was leaving would be all that I would need to turn right around, walk in to the register and demand a refund on the gun he ordered that he said would be in whenever and it has not arrived. I would stand there in front of one (or even sixeen) of his loyal customers and would demand my money back on the gun that is not yet there.

Any hassle and I would tell him to make the credit because I am reporting this to my credit card company and I am treating it as a credit whether you do or you don't. I would also tell him that I am now taking his suggestion to go to the other gun store.

I would be quiet, polite, but to the point. The guy might think I am a jerk, what do I care, I will never be in his store again anyway, so who cares what he and his talking friends think??:barf:
 
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The total shipping via UPS ground is about 9-10$ for several magazines

I'm sure that if you ordered a gross, you could get better prices all around and then sell most at gunshows to recoup your investment and get your "several" at no cost.:p
 
I'm sure that if you ordered a gross, you could get better prices all around and then sell most at gunshows to recoup your investment and get your "several" at no cost.:p
YES!
Find out how many come on a palette and order the entire palette of them.
You will need a forklift to unload them from the tractor trailer!

At least you would never have to worry about loading another magazine in your life! LOL
 
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Quote "He follows me out the gunshop and tells me I need to not act like that in there around his customers since it's a little shop and told me to think about it"

I'd remind him that I was also 'one of his (now former) customers'......and don't look back.
 
My lgs before I recently moved was like this. I bought many guns from there. I was in there every other day looking bc they moved a large volume and daily had new inventory. I always dealt with the same guy. When I saw a gun I wanted I would tell him and HE would tell , the price will be xxx out the door, usually 20-40% lower. Now I would usually buy trade ins for those good deals. Point is, I never had to haggle bc they knew when I asked to look at a gun odds were I was gonna buy it, and he treated me the way you should treat a loyal customer. They offered a lifetime warranty on ALL guns in their store, new or used.
 
Bad behavior on both parts...

The shop owner didn't treat you with respect. That's a given.

You asked him to match online prices. If he wanted to sell it for less, he would have priced it for less. IMO it's rude to try to get prices dicounted (though appropriate to negotiate vigorously on trade ins)-- especially when you are comparing prices to non-bricks and mortar stores. Would you go to the groceryt store and try to negotiate a price on steak and milk?
 
Lots of "gun guys" aren't "people guys." And a lot of "gun guys" aren't "business guys."

Personally, I make it a point to not mention Walmart, Big5 or online buying in a gun store. It just seems kinda tacky. They have bills the online people don't.

I've found some guns store people to be a bit irritating. I generally don't write off the store, but that particular store might move down my list of places to look for something.

I'm pretty lucky that the LGS in my little town is owned by a straight shooter. His prices on what he carries are usually competetive & I don't mind paying a little more to keep him in business. His shop is the first place I look for something.

And he's nice to my dog, ;)
 
I don't say much in gun stores. Usually I'll get the 1 min of bs, which, if I try, I can usually counter with one line, which then gets them to shut up and leave me alone.

The physical contact was way out of line. Especially being a condescending SOB while he's at it.
 
My money spends good wherever I go, yours does too. Don't ever pay in full unless you're receiving the goods at that time. Leave a deposit. I would get my deposit back if he can't give a firm delivery date. He can cancel the order without any cost to him from his distributor. If he can't give a firm date, it's because HIS distributor doesn't have it in stock and doesn't know when he'll get one either. I worked in a gun shop for a few years, and the guy should have cut you a deal ,if he could, but not jerked you around if he could not. His cost price is not the same as some store which buys in large quantities, but you should get friendly knowledgable service from him. Good luck. Bob
 
You spent a decent amount of money with him and he treats you like that. Cancel and find a new gun shop.
These peeps forget that they need to earn your business and loyalty. He is a total fail on both.
 
I probably wouldn't have attempted the haggling on a small purchase.

Or paid in full for a gun that wasn't in stock; deposit, yes... full, no.

Go down to J&G and buy something. Anything. Just make sure you get a J&G bag/box.

Go down to other LGS and request your money be refunded (set your bag on counter nonchalantly). You paid via CC so get a printout from the register/swiper unit or, if they can't or don't know how to do that, a handwritten one on store paper.

If they balk or won't do that when politely requested, start a dispute/chargeback with the CC company. Merchants HATE chargebacks... if they get too many they can lose their processor or (more likely) have to pay higher transaction fees.

Luck!
 
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