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Avoid Hudson MFG at all costs...

Discussion in 'Handguns: Autoloaders' started by swampcrawler, Dec 13, 2018.

  1. dogtown tom

    dogtown tom Member

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  2. paulsj

    paulsj Member

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    I looked at couple of used ones. My first thought was ***? No thanks, my choice of firearm range toy and "FUNCTIONAL paper weight" is Colt Railgun. Great gun.
     
  3. rpenmanparker

    rpenmanparker Member

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    I know that all gun warranty claims are taken up with the manufacturer, but I am still surprised no one has suggested that OP go back to the LGS for help. Outlets for the gun must have some stroke with the maker even if it is through a distributor. OP, let the LGS know what is going on and let them know their reputation is also at risk. They sold the product; they should have some responsibility for standing behind it. At the very least I would have the LGS send the gun back for me without any permission from Hudson. That should get the ball rolling while also validating through a third party what has taken place.
     
  4. Browning

    Browning Member

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    I suggested it. That and calling them are among the first few options that he should probably do.

    You'll find most manufacturers listed at least once on most gun forums under headings of "Never buy anything from ___X_Gun_Brand__ ever" due to issues like poor customer service.

    Many will forgive a broken part, they don't tend to forgive being ignored.
     
  5. TomJ
    • Contributing Member

    TomJ Contributing Member

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    OP,
    Have you spoken with your LGS?
    Tom
     
  6. GBExpat

    GBExpat Member

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    Sorry to hear of your woes & thanks for the warning, swampcrawler.

    Just in case anyone else is wondering what this thing even looks like ...

    https://www.hudsonmfg.com/product/
     
  7. swampcrawler

    swampcrawler Member

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    Thanks for all the replies guys. Here are a couple of screenshots from another guy having the same issue on fb and their response. He’s posted again sense then stating he still hasn’t been contacted. Also pics of the broken part. The very rear of the striker/firing pin where it was machined to catch the safety and keep it in the gun while cycling chipped off. Also a video of what’s happening.

    0-D34-E8-E5-30-DB-4436-9-ACA-36-BBE78-FC144.png

    6-E8-AD520-FFEB-4804-944-B-824300-DFE6-CA.png

    A5-B5-E513-3-FCC-4350-A228-E33-DE864-DB45.jpg

    85-BC5306-8-E17-43-B9-B724-568520-AF3-F13.jpg




    I’m going to edit these into the original post as well.
     
    Browning likes this.
  8. Coal Dragger

    Coal Dragger Member

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    Get it fixed then dump it like hot garbage.
     
  9. swampcrawler

    swampcrawler Member

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    That’s the plan. Then buy the Springfield Range Officer 9mm I was planning to buy in the first place.
     
  10. Coal Dragger

    Coal Dragger Member

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    Sorry it has worked out that way for you.

    This seems like the unfortunate result of a small start up company that isn’t able to manufacture their own parts and maintain correct tolerances on metallurgical quality, heat treat etc.

    I realize that outsourcing is common for a lot of “manufacturers” who really only do final assembly, but there’s a lot to be said for companies that still make their own parts down to the small fasteners and pins. Sure you pay for it, but it’s usually a better product.
     
  11. Sovblocgunfan

    Sovblocgunfan Member

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    At least there is some recognition from the company on FB.

    If the other guy has the same problem as you, there is a problem with that part that needs redesign. There arent enough of these pistols out there for this to be a coincidence.

    If it comes down to it you can file a complaint with the texas attorney general’s office. That usually fixes non-communication problems.
     
  12. BC17A

    BC17A Member

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    From their website, "Patent pending striker and sear design is optimized for less wear and tear of parts." :rofl:
    It's obviously a MiM striker assembly, and a weak one at that, so most will probably fail at some point.
     
  13. swampcrawler

    swampcrawler Member

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    I don’t even really mind that it failed. It’s a new gun from a new company.. I knew there would still be bugs being worked out. But totally ignoring people who are begging for replacement parts, even offering to pay for them, is absurd.

    I messaged one of the other guys that said he was having trouble with them too. They have had this poor guys gun for 2 and a half months and are ignoring him!! At this point I feel he should be reporting it stolen or something.

    6556-CD96-2-ABA-4307-8257-D596-E28-C7-D08.jpg
     
  14. reddog81

    reddog81 Member

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    I'd guess they are in the processs of trying to come up with a solution for the problem and it's taking longer than expected. Just replaceing the broken part with another one that's going to break after a couple hundred rounds is a recipe for disaster.

    FWIW their marketing is a bunch of baboon crap. "It'll feel familiar to shooters comfortable with familiar platforms". LOL. "Lighter than a standard 1911". Finally a 9mm that weighs less than a 1911!
     
  15. Coal Dragger

    Coal Dragger Member

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    It’ll feel familiar, but break in new and exciting ways!
     
  16. kheeka

    kheeka Member

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    Judging from the website, they overspent on their website and are probably struggling to stave off bankruptcy. Always want to wish any new players the best of luck but due to their lack of response I will withhold it for them. Anybody who has owned a small business knows that lack of communication with customers is the death knell.
     
    mrmeval, Sovblocgunfan and Merle1 like this.
  17. mrmeval

    mrmeval Member

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    I ran a whois on their domain and they use a service to hide the true owner of their domain. I don't appreciate such furtiveness. I'm not sure that is Hudson's fault as it appears they've bought into the excretions of some web drooler. Their website locks my computer up for about 3 minutes loading crap, it's a Pinto branded PC. I can only pity them that bandwidth expensive website.

    Here is one of their numerous mottos.

    Hudson Mfg is committed to building partnerships with its consumers and that begins with communication. We are glad to hear from you and are always willing to assist with any questions or concerns you may have.

    Email

    Support/General Inquiries – [email protected]
    Sales – [email protected]
    Marketing – [email protected]
    Warranty – [email protected]

    A possible LLC listing. I've done no verification, this is the only free listing I can find. A paid service can find out more but I'm a tad rusty and don't have a reference to a good one.
    https://www.bizapedia.com/tx/hudson-mfg-llc.html
     
  18. jbm

    jbm Member

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    You sound like someone that has never built a website. Nothing is worse than 100's (or thousands) of spam emails because you made your DNS information public. I don't blame them for it. They're not hiding, they publish their phone number.
     
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  19. mrmeval

    mrmeval Member

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    In my original post I did not want to credit the company for that furtiveness but whomever did their website. White Lion who appears to be the creator of Hudson's web presence has their listing out in the open. It was an assumption and I retract it.

    I don't follow your assertion, they put emails on the web page which garners spam, but failing to put it on their domain listing because of spam is in your opinion good. I looked and the company email accounts use google enterprise email service so their spam filtering is good so too should any email address on a DNS record in that case.

    The only problem I have had with unwanted contact from DNS records have been scammers who paid USPS to send junk mail which I'm happy to receive as it keeps my local post office alive. Some junk mail offsets my heating cost nicely as it leaves no toxic residue. The rest finds other uses.
     
  20. hemiram

    hemiram Member

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    Their website loaded in about 5 seconds about a minute ago. Seems to be typical gun website, nothing wrong with it. I have bad memories of past problem guns, all of them brand new, that needed a part or just replaced entirely due to bad machining, Nothing more annoying than being ignored. I had one gun that had problems and the manufacturer answered the phone, took your info, then......nothing. No return call, no note in the mail, no email when that became possible, and much easier. All I needed was a hammer spring to replace the broken one. I'm not able to remember what model/make it was right now. Long night.
     
  21. SwampWolf

    SwampWolf Member

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    Ignore enough customers now and you won't have to be concerned about ignoring any one in the future.
     
    armoredman likes this.
  22. Jeb Stuart

    Jeb Stuart Member

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    Wow! Man that sucks. Really sorry to hear your predicament. That is a lot of cash to have laid out. Thanks for the Warning. Hopefully any Vendors will read this and Never attempt to sell one of their guns again. Have to say the words "Aluminum" would have scared me off right away. I wish you luck
    . Not trying to put fear into you, but I would not be surprised to see the company go bankrupt. Even if you get it fixed, I would dump this thing with a Caveat Emptor to whomever you sell it to. You will still take a loss.WILL NOT EVEN ANSWER THE PHONE IS A SIGN OF A VERY UNTRUSTWORTHY COMPANY.
    Something tells me, you are not the only one calling.
     
    Last edited: Jan 11, 2019
  23. hotshot357

    hotshot357 Member

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    I was actually thinking about purchasing one of these, but I think I'll wait a bit!!!!
     
  24. RedlegRick

    RedlegRick Member

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    While this isn't quite gun-related, it does bear significance to the above reply. When I was in school getting my Bachelor's, I had to do a very detailed project that required me to get real-world data, specifically unit costs for a fleet of pickups and box trucks, as well as some transport aircraft.
    It must have been like Vegas in some salesmans head when he saw my innocent request. Totally ignored the caveat it was strictly for a class project, I must have gotten twenty phone calls from him and his manager trying to get me in and sit behind a desk. Same thing with the brokerage.
    I still get emails from that concern, letting me know where surplus Russian choppers and cargo planes are to be had.
    A request like that WILL get a response in record time...
     
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