Avoid Hudson MFG at all costs...

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Maybe get help from --
BBB, The Better Business Bureau is the 1950's equivalent of Yelp.....and toothless.
NRA, The NRA will do nothing.
The FEDs , ATF has no authority to regulate a manufacturers defect.
Gun publications Will be as useless as the NRA.
 
I looked at couple of used ones. My first thought was ***? No thanks, my choice of firearm range toy and "FUNCTIONAL paper weight" is Colt Railgun. Great gun.
 
I know that all gun warranty claims are taken up with the manufacturer, but I am still surprised no one has suggested that OP go back to the LGS for help. Outlets for the gun must have some stroke with the maker even if it is through a distributor. OP, let the LGS know what is going on and let them know their reputation is also at risk. They sold the product; they should have some responsibility for standing behind it. At the very least I would have the LGS send the gun back for me without any permission from Hudson. That should get the ball rolling while also validating through a third party what has taken place.
 
I know that all gun warranty claims are taken up with the manufacturer, but I am still surprised no one has suggested that OP go back to the LGS for help.

I suggested it. That and calling them are among the first few options that he should probably do.

That's not the first thing I do (first I'd try emailing them, then multiple emails for every address on their company that I can find, phone calls, contacting the store you bought it from etc), but if I can't get a response I'll start bugging them that way until I get the thing fixed.
However spending that amount of money and not having anyone respond to your emails after your pistol broke after a low rd count is fairly frustrating though. That's probably why threads like these are fairly common.

You'll find most manufacturers listed at least once on most gun forums under headings of "Never buy anything from ___X_Gun_Brand__ ever" due to issues like poor customer service.

Many will forgive a broken part, they don't tend to forgive being ignored.
 
Thanks for all the replies guys. Here are a couple of screenshots from another guy having the same issue on fb and their response. He’s posted again sense then stating he still hasn’t been contacted. Also pics of the broken part. The very rear of the striker/firing pin where it was machined to catch the safety and keep it in the gun while cycling chipped off. Also a video of what’s happening.

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I’m going to edit these into the original post as well.
 
Sorry it has worked out that way for you.

This seems like the unfortunate result of a small start up company that isn’t able to manufacture their own parts and maintain correct tolerances on metallurgical quality, heat treat etc.

I realize that outsourcing is common for a lot of “manufacturers” who really only do final assembly, but there’s a lot to be said for companies that still make their own parts down to the small fasteners and pins. Sure you pay for it, but it’s usually a better product.
 
At least there is some recognition from the company on FB.

If the other guy has the same problem as you, there is a problem with that part that needs redesign. There arent enough of these pistols out there for this to be a coincidence.

If it comes down to it you can file a complaint with the texas attorney general’s office. That usually fixes non-communication problems.
 
From their website, "Patent pending striker and sear design is optimized for less wear and tear of parts." :rofl:
It's obviously a MiM striker assembly, and a weak one at that, so most will probably fail at some point.
 
From their website, "Patent pending striker and sear design is optimized for less wear and tear of parts." :rofl:
It's obviously a MiM striker assembly, and a weak one at that, so most will probably fail at some point.


I don’t even really mind that it failed. It’s a new gun from a new company.. I knew there would still be bugs being worked out. But totally ignoring people who are begging for replacement parts, even offering to pay for them, is absurd.

I messaged one of the other guys that said he was having trouble with them too. They have had this poor guys gun for 2 and a half months and are ignoring him!! At this point I feel he should be reporting it stolen or something.

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I'd guess they are in the processs of trying to come up with a solution for the problem and it's taking longer than expected. Just replaceing the broken part with another one that's going to break after a couple hundred rounds is a recipe for disaster.

FWIW their marketing is a bunch of baboon crap. "It'll feel familiar to shooters comfortable with familiar platforms". LOL. "Lighter than a standard 1911". Finally a 9mm that weighs less than a 1911!
 
Judging from the website, they overspent on their website and are probably struggling to stave off bankruptcy. Always want to wish any new players the best of luck but due to their lack of response I will withhold it for them. Anybody who has owned a small business knows that lack of communication with customers is the death knell.
 
I ran a whois on their domain and they use a service to hide the true owner of their domain. I don't appreciate such furtiveness. I'm not sure that is Hudson's fault as it appears they've bought into the excretions of some web drooler. Their website locks my computer up for about 3 minutes loading crap, it's a Pinto branded PC. I can only pity them that bandwidth expensive website.

Here is one of their numerous mottos.

Hudson Mfg is committed to building partnerships with its consumers and that begins with communication. We are glad to hear from you and are always willing to assist with any questions or concerns you may have.

Email

Support/General Inquiries – [email protected]
Sales – [email protected]
Marketing – [email protected]
Warranty – [email protected]

A possible LLC listing. I've done no verification, this is the only free listing I can find. A paid service can find out more but I'm a tad rusty and don't have a reference to a good one.
https://www.bizapedia.com/tx/hudson-mfg-llc.html
 
I ran a whois on their domain and they use a service to hide the true owner of their domain. I don't appreciate such furtiveness. I'm not sure that is Hudson's fault as it appears they've bought into the excretions of some web drooler. Their website locks my computer up for about 3 minutes loading crap, it's a Pinto branded PC. I can only pity them that bandwidth expensive website.

You sound like someone that has never built a website. Nothing is worse than 100's (or thousands) of spam emails because you made your DNS information public. I don't blame them for it. They're not hiding, they publish their phone number.
 
You sound like someone that has never built a website. Nothing is worse than 100's (or thousands) of spam emails because you made your DNS information public. I don't blame them for it. They're not hiding, they publish their phone number.

In my original post I did not want to credit the company for that furtiveness but whomever did their website. White Lion who appears to be the creator of Hudson's web presence has their listing out in the open. It was an assumption and I retract it.

I don't follow your assertion, they put emails on the web page which garners spam, but failing to put it on their domain listing because of spam is in your opinion good. I looked and the company email accounts use google enterprise email service so their spam filtering is good so too should any email address on a DNS record in that case.

The only problem I have had with unwanted contact from DNS records have been scammers who paid USPS to send junk mail which I'm happy to receive as it keeps my local post office alive. Some junk mail offsets my heating cost nicely as it leaves no toxic residue. The rest finds other uses.
 
Their website loaded in about 5 seconds about a minute ago. Seems to be typical gun website, nothing wrong with it. I have bad memories of past problem guns, all of them brand new, that needed a part or just replaced entirely due to bad machining, Nothing more annoying than being ignored. I had one gun that had problems and the manufacturer answered the phone, took your info, then......nothing. No return call, no note in the mail, no email when that became possible, and much easier. All I needed was a hammer spring to replace the broken one. I'm not able to remember what model/make it was right now. Long night.
 
Wow! Man that sucks. Really sorry to hear your predicament. That is a lot of cash to have laid out. Thanks for the Warning. Hopefully any Vendors will read this and Never attempt to sell one of their guns again. Have to say the words "Aluminum" would have scared me off right away. I wish you luck
. Not trying to put fear into you, but I would not be surprised to see the company go bankrupt. Even if you get it fixed, I would dump this thing with a Caveat Emptor to whomever you sell it to. You will still take a loss.WILL NOT EVEN ANSWER THE PHONE IS A SIGN OF A VERY UNTRUSTWORTHY COMPANY.
Something tells me, you are not the only one calling.
 
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I was actually thinking about purchasing one of these, but I think I'll wait a bit!!!!
 
Leave the following message: "Dear Sirs, Your Hudson H9 firearm is quite interesting, is there a bulk price break for purchasing large quantities? Perhaps 50-to-100 units?"

I'm sure someone will contact you shortly.
While this isn't quite gun-related, it does bear significance to the above reply. When I was in school getting my Bachelor's, I had to do a very detailed project that required me to get real-world data, specifically unit costs for a fleet of pickups and box trucks, as well as some transport aircraft.
It must have been like Vegas in some salesmans head when he saw my innocent request. Totally ignored the caveat it was strictly for a class project, I must have gotten twenty phone calls from him and his manager trying to get me in and sit behind a desk. Same thing with the brokerage.
I still get emails from that concern, letting me know where surplus Russian choppers and cargo planes are to be had.
A request like that WILL get a response in record time...
 
The first Hudson I purchased was doing the same thing literally. Here are the pictures.




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I contacted the place I got this gun from and they said send it back, as well as contacted Hudson. They seemed very eager to know what happened, so I pointed them towards the gun shop I purchased this gun from to make arrangements. When the gun shop received Hudson number one they sent me Hudson number 2. I got that about 2 weeks after sending in Hudson number 1. Took Hudson number 2 to the Range and put about 600 rounds with no issues what so ever. I was stoked about it. I later met up with a buddy showed him the gun and he became all about the Hudson. That was until I got home.. I took the gun out of my range bag, cleared the weapon to put in the safe, and dry fired the weapon. Worked fine and for some reason, I re-racked the slide and went to dry fire again annnnd nothing. Trigger was absolutely dead, Pictures below.


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So I contacted Hudson and got a response to fill out their Warranty Card. Did so, they sent me a copy of their FFL and a Pre Paid Shipping label. This was in late September, early October 2018. I got a generic email on November 13 stating they had QC issues with some suppliers and they were working to fix the issue. I emailed them back asking what happened to my gun and what was a more accurate timeline of getting the gun back. NO RESPONSE. So I stayed cool about the situation because of the holidays coming up and gave them the benefit of the doubt. Now some almost three months later, I forgot that I owned a Hudson, until I saw SOOTCH post a picture of his on IG and remembered, "Oh, snap, Hudson is still working on mine." So I tried calling them and no answer, can't leave a voicemail. I tried re emailing on the thread we had started from Warranty. Can't get a response. I've also sent two emails from my work email asking for an update. No response on there as well. Supposedly this is Cy Hudson's number, 512-630-8409. There was no answer when I called, it just rang and rang. So end story thus far, I'm not only out the money I spent on this gun, but I'm out the gun as well. Talk about about being a victim of deception lol, I straight feel ripped off.

The bigger issue I have is their phones not being answered or their emails. If it is taking longer for the gun to get fixed, I get it, but let someone know what the problem is instead of going ghost. Even though for the price of these guns, you shouldn't have to send it back so soon. Furthermore at this point, I don't know what to do other than contact a lawyer and the AFTE.





Just a warning for the rest of the community.

About a month ago I fell in love with a Hudson H9 at the LGS and it followed me home, my wallet $1100 lighter.

After 400 rounds, a tiny bit broke off of the rear of the striker which now allows the drop safety to literally fly out of the gun when fired.

I’ve attempted to contact Hudson multiple times via email and received zero reply aside from an automated response telling me to go fill out a warranty card on their website. I’ve also attempted a ton of phone calls, none of which have been answered nor returned.

At this point I have a very expensive wall decoration and am being completely ignored by the company. I’ve even emailed their sales and general support lines begging to simply purchase a new striker. Radio silence there too.

I truly expected more from a Texas based firearms company. I could have received better CS from a Turkish company at this point.


Edit: screenshots from two other guys having similar problems on Facebook and Hudson’s response. Also pics of the broken part and a video of what’s happening.

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