When I was working in lgs and big box stores, most of the major companies were pretty good when it came to "customer service." I always explained, by phone or letter, that I was working in a shop and the issue was with a customer's firearm. Fifty years ago S&W was the best. If your customer had a problem, especially if the customer was a leo, they would have a guy at the shop within a day with a temporary replacement for the officer to use until his pistol was fixed. Those days are gone! For the most part, the rest were pretty much equal with the exception of: SIG, Auto Ordnance, and Bond. In the case of each of these companies, I sent customer's firearms to them for repair and never heard a word; repeatedly contacted them and was universally ignored. In each case, the shop where I was working or myself made it right and reimbursed the customers for the loss of the firearm and the inconvenience. Glad to hear that at least SIG is better these days. Thanks for posting and letting an old man ramble about the "good ol' days."
Companies with good customer service
- Thread starter VoodooMountain
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doubleh
Member
I should have mentioned Ruger, RCBS, Savage, and Bear Creek Arsenal in my post. The first three involved only a small part and they immediately sent me a replacement at no charge even though I offered to pay. Bear Creek sent me a mailing label to return two uppers that didn't operate correctly and quickly refunded my money on the second as they were out of stock. I waited several months to let the bugs get worked out and reordered with BCA and this one works like a charm.
While I am at it I'll throw in Timney. I ordered one of their triggers for a Ruger Precision Rimfire rifle and mistakenly ordered the wrong one. I could correct what didn't fit with a litte simple machining on the frame but contacted them to to explain my problem and see if I should just return it and reorder. The nice lady told me it was fine to do the machining and they would still take care care of me with their life time warranty if I ever had a problem.
While I am at it I'll throw in Timney. I ordered one of their triggers for a Ruger Precision Rimfire rifle and mistakenly ordered the wrong one. I could correct what didn't fit with a litte simple machining on the frame but contacted them to to explain my problem and see if I should just return it and reorder. The nice lady told me it was fine to do the machining and they would still take care care of me with their life time warranty if I ever had a problem.
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One occasion for each with CZ and Sightron, two for Burris. All were great. For CZ, based upon what I've seen from some other owners over the past few years, it does seem that you may be better served to CALL THEM, not try to contact them via e-mail or website. I think this may be true for a lot of companies.
Dillon, RCBS, Savage, Burris all have excellent CS if needed. Bought my first Dillon 450 in 1983 and they were still fine tuning them. Mostly powder measure improvements and they sent me numerous improved parts to fine tune the original measure, all at no cost. Only parts I have been allowed to pay for have been upgrade parts to convert the 450 to a 550. Picked up a used 450 probably around the turn of the century and it was missing a small plastic bushing. Called Dillon, explained the situation and asked to purchase the missing part. The tech insisted on sending the missing part at no charge.
Can't beat that.
Not sure if bushing type neck sizing dies were available back in the mid 80's, but if they were, I had not heard of them at the time. Was attempting to reduce bullet runout in my 30-06 match ammo so called RCBS CS. Told them I had an old RCBS 30-06 FL sizer which had loaded some thousands of rounds of ammo that had some scratches in the neck area and was scoring case necks. I stressed the die was old and owed me nothing, and asked if they could ream the neck to produce proper neck tension without the neck expander ball (which is biggest offender resulting in runout). They mentioned possibility of differences in case neck thickness from case to case but when I told them I was turning necks, they said to send in the die w/a couple of turned cases. I asked if I could send payment w/the die and they declined. Within a week or so I received the custom die @ no-charge!
Have also received outstanding results from both Burris and Savage on the only occasion I ever needed assistance.
I can no longer recommend PACT CS, however. My first PACT chronograph was purchased back in the 90's and they had excellent support. When that unit could no longer be repaired a few years ago, they offered the current replacement unit at a decent discount. The 2nd unit, however, never performed satisfactorily and when I contacted them, repeatedly got the runaround so finally discarded it.
Regards,
hps
Can't beat that.
Not sure if bushing type neck sizing dies were available back in the mid 80's, but if they were, I had not heard of them at the time. Was attempting to reduce bullet runout in my 30-06 match ammo so called RCBS CS. Told them I had an old RCBS 30-06 FL sizer which had loaded some thousands of rounds of ammo that had some scratches in the neck area and was scoring case necks. I stressed the die was old and owed me nothing, and asked if they could ream the neck to produce proper neck tension without the neck expander ball (which is biggest offender resulting in runout). They mentioned possibility of differences in case neck thickness from case to case but when I told them I was turning necks, they said to send in the die w/a couple of turned cases. I asked if I could send payment w/the die and they declined. Within a week or so I received the custom die @ no-charge!
Have also received outstanding results from both Burris and Savage on the only occasion I ever needed assistance.
I can no longer recommend PACT CS, however. My first PACT chronograph was purchased back in the 90's and they had excellent support. When that unit could no longer be repaired a few years ago, they offered the current replacement unit at a decent discount. The 2nd unit, however, never performed satisfactorily and when I contacted them, repeatedly got the runaround so finally discarded it.
Regards,
hps
Guns I've returned or sent in for repair are Ruger, Savage, and Bergara. All three treated me to very good customer service. Had to return two scopes to Europotics and they took care of the problem swiftly and with a smile. Not had great service from Benelli. For reloading RCBS is great. In general almost everyone in the gun business has been very good.
irishlad
Contributing Member
Vortex, RCBS and Benelli are the only ones I've needed to use in the last few years and they were all excellent.
red rick
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I have had good CS with Dan Wesson and Taurus . I had unbelievable great CS from Plano . I just had bought a new large tackle box for pier fishing . One night in the heat of fighting a big fish at night , I stepped on the door that I stupidly left open . I told them what I had done and they sent me a new door without any cost , they even shipped it free and I received it within a week .
I've had great service from: Vortex, Red Dot would not turn o.. Sent in and got it back under two weeks.
Hornady : Lock and Load Progressive Press. The main plate broke off. I called customer service p and the sent a bunch of upgraded parts at no charge
Lepold: Question on a scope connected to a service and the question was answered.
RCBS numerous parts ordered and al shipped at no charge. Problem with load Master powder measure . Connected to a tech and the problem resolved.
Hornady : Lock and Load Progressive Press. The main plate broke off. I called customer service p and the sent a bunch of upgraded parts at no charge
Lepold: Question on a scope connected to a service and the question was answered.
RCBS numerous parts ordered and al shipped at no charge. Problem with load Master powder measure . Connected to a tech and the problem resolved.
TomJ
Contributing Member
A number of weeks ago I removed the FCU from my P365XL to do a deep clean, trying to get some lint out of a hard to reach spot. When I reassembled the gun I couldn't get the slide back on as something in the FCU was damaged. I called Sig, told them what I did and they repaired it at no charge, even though it was most likely something I did, with a turnaround time of about a week and a half. I won't be removing the FCU again. I received a phone call from them just now, with them wanting to confirm the gun was working properly and I was happy with everything. That's pretty impressive service, especially taking the time to make the follow up call.
Smith and Wesson are good in my book, and Springfield Armory was exceptional. A few years ago I was shooting my 1911 and when I got home I noticed the recoil plug was missing. It was a 2 piece guide rod where you need an Allen wrench to remove. Funny thing gun never jammed and shot. Anyway I called CS and told them what had happened and wanted to buy the parts. They had asked how many rounds I had through it. I told them I only had around 800 rounds through it but had purchased the gun years ago . The CS person stated nonchalantly oh, it is still new. A couple of days later I received from Springfield Armory a complete recoil kit free of charge. Was floored by their service.
herrwalther
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- May 1, 2013
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- 8,130
Walther is good CS as well. The thread protector on my Q4 walked off after many miles being carried in my holster and no check by me. I called and asked for where I could buy a new one or the correct dimensions to look for. They bagged one while I was on the phone with them and had it in the mail that afternoon.
jlmwrite
Member
I lost a CDS dial on one of my Leupold scopes last winter, and had misplaced the original dial. Called them, spent less than 5 minutes on hold, and two days later I had a new stock dial. What really surprised me was in about 2 weeks, I received a new CDS dial at no charge.
I called out Henry a year or two ago for their amazing service. One of my new Henry rifles arrived with the front sight dovetail not fully machined out and the sight was wonky. They emailed me a prepaid shipping label. A week later, it was back on my doorstep along with a nice note.
I had two P320s I didn't carry. About a year after their voluntary recall/safety upgrade, I checked their serial numbers and determined they both were eligible. After a short fone call to Sig, I had prepaid shipping labels in my email inbox. It wasn't even two weeks before they were both back in my hands.
I called out Henry a year or two ago for their amazing service. One of my new Henry rifles arrived with the front sight dovetail not fully machined out and the sight was wonky. They emailed me a prepaid shipping label. A week later, it was back on my doorstep along with a nice note.
I had two P320s I didn't carry. About a year after their voluntary recall/safety upgrade, I checked their serial numbers and determined they both were eligible. After a short fone call to Sig, I had prepaid shipping labels in my email inbox. It wasn't even two weeks before they were both back in my hands.
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