johnny blaze
Member
- Joined
- Mar 2, 2006
- Messages
- 381
My son and I were shooting the other day. He brought out his S and W 686. He had purchased it along while ago, but never fired it. In trying to load it, one chamber would not take a round. Upon closer inspection, there is a large burr in the one chamber preventing the cartridge from being loaded.
I called Smith and Wesson, and told them the situation and when it was purchased. They told me to send it back. I asked them if it was under warranty, and they said that they would have to look at it to determine that.
I know that guns made prior to a certain date, do not have the lifetime warranty. This one does/ should have the lifetime warranty.
I have also read that S and W will pay the postage both ways, but that was not mentioned to me from the S and W conversation.
The thing that I really find hard to believe is that this got out of the factory this way.
I have read how great the repair department is at Smith, but after the phone convesation, I am a little doubtful. I have never had a warranty claim before.
I have a 686, one of the first ones, and it shoots really well without any
problems.
This revolver is fine if you just want to use 5 chambers.
I am about to the point of just taking a small, real fine file, and taking the burr out myself.
Any comments/information would be appreciated.
I called Smith and Wesson, and told them the situation and when it was purchased. They told me to send it back. I asked them if it was under warranty, and they said that they would have to look at it to determine that.
I know that guns made prior to a certain date, do not have the lifetime warranty. This one does/ should have the lifetime warranty.
I have also read that S and W will pay the postage both ways, but that was not mentioned to me from the S and W conversation.
The thing that I really find hard to believe is that this got out of the factory this way.
I have read how great the repair department is at Smith, but after the phone convesation, I am a little doubtful. I have never had a warranty claim before.
I have a 686, one of the first ones, and it shoots really well without any
problems.
This revolver is fine if you just want to use 5 chambers.
I am about to the point of just taking a small, real fine file, and taking the burr out myself.
Any comments/information would be appreciated.