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Time to see what Burris warranty does

Discussion in 'Long Gun Accessories and Optics' started by cowboy77, Jan 10, 2019.

  1. cowboy77

    cowboy77 Member

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    May 10, 2015
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    ive got 2 Fullfieldii scopes in 3x9. On is on a Tikka 7 mm mag. Coating looks a more reddish color than my second newer one. Both have the ballistic Plex reticle. I mounted newer one on a Tikka 6.5 t3 light. Noticed reticle really hard to get eyepiece to stay in focus. Done ok at the range but got home and front seal looks broken. Outside front lens looks ok but further looking it appears glass underneath is scratched up bad on the inside. Got a ticket number and shipped on my dime. Curious of outcome in 3 weeks from receiving they tell me. Was getting ready to buy an E1 to get away from turning entire eyepiece to change power but going to wait it out now. Hopefully they treat me right. I’ve sent in 3 vortex scopes on their dime and all came back with new scopes in 2 weeks telling me I overtorked the rings. I know better but they have kept me happy.
     
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  2. troy fairweather

    troy fairweather Member

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    i have not sent in any to burris, but saw they replace a scope after a savage went zaboom.
     
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  3. 25-20 WCF

    25-20 WCF Member

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    Arizona
    I sent one Burris scope back ten years ago, they returned it in perfect working order within three weeks.


    .
     
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  4. LoonWulf
    • Contributing Member

    LoonWulf Contributing Member

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    I doubt you'll be disappointed, optics companies generally take good care of thier customers. I've never seen a Burris fail, so have no personal experience, but having dealt with a few of the others, I'm sure they will take care of you.
     
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  5. Dr.Rob

    Dr.Rob Moderator Staff Member

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    Burris replaced an AR556 that went south on me. No questions asked.
     
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  6. cowboy77

    cowboy77 Member

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    Happy to see those replies.
     
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  7. Sniper66

    Sniper66 Member

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    NE Kansas
    Hope you have a good experience. My old Burris is on a 25-06 and my new one (Fullfield II) is on a .270. Neither has ever failed and I hope you get new ones.
     
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  8. 1KPerDay

    1KPerDay Member

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    Burris has great customer service IME.
     
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  9. stringnut

    stringnut Member

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    Jan 25, 2014
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    351
    Burris has always done a good job. I have sent in my one pair of binoculars a couple of times. I used them literally every day , when I still shot archery competition, and they were literally worn out. Fixed with no charge. Have sent two scopes in. One the seals were shot and the other the elevation was so stiff it could barely be turned. Also, the stiff turning one, the elevation would jump four inches at times. Both were fixed, but, came back with explanations on why I couldn't sight my rifle in or hold 0. Kind of odd when that's not what they were sent in for. Oh well all it cost was shipping and they both worked when they returned.
     
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  10. redneck2

    redneck2 Member

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    Have a friend that had a moderately priced Burris. Went bad and he was gonna junk it. Told him to send it back. They returned a brand new, higher quality one free
     
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  11. Dill

    Dill Member

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    Dec 25, 2002
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    142
    I sent in an XTR II about a month ago that the parallax setting went wonky on. They noted the repaired the parallax and re purged the scope. It's due back on Wednesday.
     
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  12. I6turbo

    I6turbo Member

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    May 3, 2012
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    1,163
    I bought a Burris Fullfield II 4.5-14x42 from a forum member (another forum) who said it was in LNIB condition, said it had only the faintest ring marks. When I received it the scope wouldn't quite focus clearly at any distance. The tube had been crushed by scope rings that must have had the clamping force of a small vice (and must have needed lapping something fierce). Due the obvious abuse the scope had been subjected to, I didn't expect it to be covered by warranty, but I sent it to Burris hoping that they would fix it for a reasonable fee. About two weeks later a brand new scope showed up in my mail at no charge, even for the shipping costs.

    BTW, I loved the scope so much that I bought three more. It is definitely the best performance bargain I've ever bought in a scope. To my eyes it slightly out performs the ~$500-street-price Weavers, Sightrons, Leupold, and Vortex scopes that I own and have carefully compared it to, while costing only about half that much (if you find a pretty good deal on it).
     
  13. Sniper66

    Sniper66 Member

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    Hey l6turbo, I have the same scope and it is a terrific scope; easily as good as my Leupolds that cost twice as much. Glad you had a good resolution to what started as a crappy deal from an unethical seller. To those who are considering this scope, do some shopping around and it's available for well under $300. I have access to a buying discount situation and got mine for $230, but most people will not get that kind of deal. After having it for awhile, I would gladly pay more for an other one.
     
  14. groundsclown

    groundsclown Member

    Joined:
    Dec 2, 2011
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    110
    Location:
    Clearwater, FL.
    I bought a used Burris back in 1994 and mounted it onto a Rem .338 win mag. I believe it was a 6-18 fullfield but could be wrong. Anyways, shortly thereafter the cross hairs broke. Sent it off to Burris by recommendation from my local gun shop & Burris repaired it, no charge. (and yes, I sold that shoulder buster after 1 hunting season)

    Fast forward to 1 month ago. I was carrying 3 pistols in soft cases at our local range, soon as I stepped onto the concrete pad my 1911 with a Burris FF3 slipped out of my hand & landed right on the red dot. (in the case) Bent the hood & shattered the glass.
    I took a pic & sent it with an honest description of what happened using their online RMA form. I was told to send it in & not to worry.
    2-3 weeks later I received a brand new FF3.
     
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  15. Dill

    Dill Member

    Joined:
    Dec 25, 2002
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    mine showed up a couple of days ago with a note that the tech tightened the objective lock ring and the pivot lock ring, so I guess it wasn't just me, something really did go wrong inside. I'm guessing this scope will be good to go for the rest of it's life now.
     
  16. cowboy77

    cowboy77 Member

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    May 10, 2015
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    I got an email last Friday saying they received it and turn around after checking it out is 2-3 weeks. Curious of what they say. Been eyeballing the newer E1 since the magnication ring got moved so you don’t have to turn the entire eyepiece. Will wait and see what the warranty turns out. I’m still banging around with some heavy loads in the 7 mm mag with the 10 year old scope and it’s hanging in. I notice my glass is more of a reddish tint on the old one. The new one was just clear. Maybe not coated as good as the old ones. Turrets a little better on the old one also as far as feel and audible.
     
  17. LoonWulf
    • Contributing Member

    LoonWulf Contributing Member

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    The coating have probably changed, and been improved, over the years. I've got a red tinted one and a newer "not red" one. The newer one seems better to my eyes than the older one, but only in specific conditions....and I still like them better than most of the other scopes I have in the same price range.

    My new one also has the sticky elevation adjustment, that's been mentioned before. It does adjust correctly tho, so I've not sent it in.
     
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