Toys 'R' Us: Boycott.

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I understand that everyone isn't comfortable taking that approach and it isn't going to be useful for everyone to push that far, but since guns can't walk into the businesses, only the permit holders carrying them, the analogy is that the store's ban on permit holders is based on a prejudicial set of assumptions about a group of people. It's not an aversion to firearms, but a form of bigotry against people.
 
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sent my letter as well and brought up the case in Californian a few years back at a
MC Donald's were a lady had to disarm herself while having lunch with her parents .
do to a sign in the window, unfortunately the deranged man with a gun didn't see or pay any attention to the sign and killed 25+ people including the parents if the lady that disarmed herself.

i think it was just a few month back she testified before congress about this.

i guess the FRY DADDY was to protect the customers .
 
here is the letter i just got back....

Mr. Bailey

Thank you for contacting our corporate office regarding your views. We value your opinion and appreciate the time you took out of your busy schedule to let us hear from you.



I am sorry to learn of your disappointment in our policy and want to assure you that your comments have been formally documented. While it is never our intention to inconvenience or dissatisfy any of our guests, we understand that this policy may oppose the views of some. Our decision to implement this policy was done with careful and deliberate evaluation of our customer’s needs and safety. It is unfortunate that you disagree with our decision, however, we appreciate your respect of our company policy.



Thank you once again, Mr. Bailey, for contacting Toys “R” Us and allowing us the opportunity to learn of your personal opinion.



Regards,





Juliana Toala

Coordinator, Executive Guest Services



One Geoffrey Way

Wayne, NJ 07470
Click to expand...
 
TRU, like most other companies, is driven by the bottom line, and avoidance of liability. Banning guns from their stores helps them address the latter (in their minds).

Focus on the effect to their bottom line. That's what their accountants and lawyers can relate to. Anything else may be perceived as irrelevant or "fringe".

I hate to admit it, but when I'm in the office, that's my primary driver...
 
I got a response from the 2nd email...

Dear Lynn,

Thank you for contacting our corporate office regarding your views. We value your opinion and appreciate the time you took out of your busy schedule to let us hear from you.


While we continue to respect your right as a citizen to carry firearms in public areas under certain state laws, our company policy does prohibit customers from doing so in any of our stores. While it is never our intention to inconvenience or dissatisfy any of our guests, we understand that this policy may oppose the views of some. Our decision to implement this policy was done with careful and deliberate evaluation of our customer’s needs and safety. It is unfortunate that you disagree with our decision, however, we appreciate your respect of our company policy. Please be assured that your comments have been formally documented.

Thank you once again for contacting Toys “R” Us and allowing us the opportunity to learn of your personal opinion.


Regards,


Juliana Toala
Executive Guest Relations

One Geoffrey Way
Wayne, NJ 07470
Click to expand...
 
Keep the pressure up and direct it at the top of the food chain instead at the lower level gatekeepers.
 
hso, it appears that Ms. Albano is having an underling answer the e-mails we have sent.

This is the second e-mail I have seen that Juliana Toala has sent to people who sent e-mails to Ms. Albano.

Not only that, but the wording is nearly identical.

Funny I haven't received a response yet.

We need to attempt to get our e-mails to the CEO, but I can't seem to find his e-mail.
 
Yep, looks like a copy-paste form email she has her secretary send out as the set response. Not something they'll likely pay much attention to there :/
 
Snail-mail can be sent to -

CEO and Chairman of the Board Toys "R" Us, Inc.

Gerald L. Storch
Toys "R" US, Inc.
One Geoffrey Way
Wayne, New Jersey 07470

Phone: 973-617-3500
Fax: 201-845-0973

Keep the letters short and polite and to the point without ranting. TRU lost their preeminent status to WalMart on toy sales back in 2007 and haven't regained it yet. This won't help them do it. He has a BA, JD and MBA from Harvard
 
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Yep, I got the same response from Ms. Toala from the email I sent to Ms. Albano.

Az
 
My email:

It has recently been brought to my attention that Toys R Us has
adopted a policy of forbidding the legal possession of firearms within
its retail stores. For many years I have shopped at your stores, buying
articles for my own children as well as nieces, nephews, friends'
children, etc. I will no longer do so unless this prohibition is
withdrawn.

I have been issued a permit by the state of Florida to carry a concealed
weapon. To obtain this permit, I had to undergo training, be
fingerprinted and cleared by local law enforcement, and pass an FBI
background investigation. People like me are the LEAST of your worries
when it comes to possession of firearms. Your GREATEST worry, the
criminal who seeks to use a weapon to harm innocent people, doesn't care
a thing about your policy.

What your policy does is prevent responsible, law-abiding people from
protecting themselves and their families, while having zero effect upon
the criminal element.

Bottom line - you have lost my business until you revoke this policy.

Regards,


Their first reply:

Thank you for contacting RUs.com. I am very sorry that you are not
pleased with the Toys"R"Us policy on possession of firearms within our
stores and I apologize for any inconvenience this may have caused you.

We appreciate your questions and concerns relating to this firearm
policy. I have forwarded your email to the appropriate team for their
prompt review, and you may expect a response from a Guest Service
Specialist within 3 to 5 business days.

Thank you again for contacting RUs.com. We value your business and look
forward to serving you in the future!

Sincerely,

Kelle Dewalt
Guest Service Team
www.ToysRUs.com (800) ToysRUs / (800) 869-7787
www.BabiesRUs.com (888) BabyRUs / (888) 222-9787
Available 24 hours a day, 7 days a week!!


Their second reply:

Thank you for taking the time to share your comments with us. We value all your feedback, positive and negative, as it helps us to understand how our guests feel and gives us an opportunity to evaluate any possible issues, including our decision to place a no firearm policy in our stores. Hearing from you has helped us to do just that. Your comments are important to us, and we have forwarded them to our Corporate Office where they will be reviewed. Again, we appreciate your feedback, and thank you for your time in contacting us.

Sincerely,

The "R"Us Team


I'll query further if I don't hear from them in another day or two.
 
I called them to tell them politely that they will lose my business do to the new policy, which I was abruptly hung up on. They just lost my business for good.
 
I'd suggest sending a copy of your toy/baby receipt from their competitors to the CEO with a simple note saying this is how you'll be spending your money as long as they discriminate against permit holders.

If you want to save money you can put it on a post card.
 
I THINK THE POINT OF THE EMAILS AND LETTERS

is to let them know they are losing money, and the bottom line is not the safety of anyone it is a money thing.

business now days don't care if you are a model worker , 1 bump in your road in life and your replaced, lose of money will get all there attention.

like OSHA in the 80s they fined the oil rigs right out of the gulf most went to south America, ours did, next thing some OSHA employees found them self in the unemployment line :neener:.as there was no rigs left to harass,;)

there can be too much of a good thing. less rigs OSHA was not needed.;)
less money to TRU they wont be needed either ;)
 
I would continue to vote with my wallet. As much as I can't stand wal-mart - they do sell pistol ammo for less than most. My problem with wal-mart is that they are not employee friendly (and at one time were sued by 38 states for discriminatory laboe practices). And the stores are usually a mess.

Do send in copies of receipts for returns and what you buy elswhere, but send it to their corporate HQ types, not the local store. Eventually someone may figure out the level of financial hurt and wise up, if not, it's their loss not ours. They may be even adding up the $$ right now, just need to get them to the tipping point.
 
email reply

Good day Mr Walker,

Thank you for your e-mail concerning our no weapons policy.

Although we certainly understand your right to bear arms we have a strict policy in place to protect all of our customers.

This policy is in place to ensure that everybody is safe in our stores as we are a family oriented organization. You being a law abiding citizen do have the right to protect yourself and your family however not all citizens are as considerate as you are. To protect everybody on in our stores we reserve certain rights one of which is to prohibit weapons in our stores.

Please leave your weapon in the vehicle or someplace secure until your visit is done with Toys R Us or the Babies R us Us stores.

I do hope that you will give our stores an opportunity to service you in the future as we do appreciate your business and will strive to service you in the best way possible.

Again thank you for contacting us concerning this matter,


Sincerely,



Toys R Us Corporate Guest Relations,
 
I sent an email and got back the canned response that has been quoted before. I'll be sending them copies of my holiday receipts. (I have four kids).
 
It looks as if TRU is in trouble anyway. This will just speed up the process. Sending Emails and letters certainly wont hurt. If it makes the News Channels it could have some real impact just before the Christmas season. When was the last time you saw a kid with a cap gun?..Russ
 
I' sure someone is adding up those receipts that you all are sending in (no kids here!!) What must be especially galling to TRU are returned items. I'm sure those are even more striking because it shows that someone took the timer and effort to reverse a purchase.

So keep it up.
 
Just spotted!

Went in the one on OBT last night saw the sign. Had a go at a couple of sales staff people, pleasantly. Who is the owner, the President, that kind of stuff.

This stores parking lot runs out to OBT here in Orlando. Orange Blossom Trail, prostitutes/Pimps, you name it, walk thought their parking lot! Ply their trade around there!

They need an Armed Security Officer, my Sons Company can provide one!
 
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