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Walther takes care of business

Discussion in 'Handguns: Autoloaders' started by doubleh, Dec 1, 2018.

  1. doubleh

    doubleh Member

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    I saw a recent recall on one of Walther's pistols and it got me to wondering if there was one on mine. I checked and sure enough there was. I filled out the online form and quickly received an email with instructions on how to return it. I handed it to FedEx late Thursday afternoon of last week. Yesterday afternoon it was back home. The only cost to me was driving to the FedEX depot as I repurposed some packing materials.

    Excellence service, Walther.
     
    vba and NIGHTLORD40K like this.
  2. Sour Kraut

    Sour Kraut Member

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    They are doing it right in my book. Very fast turnaround with no hassles. There was a hiccup getting the shipping label to print but they were very helpful on the phone.
     
  3. MedWheeler

    MedWheeler Member

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    What was the recall over?
     
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  4. Ignition Override

    Ignition Override Member

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    The recall can't be a secret, but why not describe the type for those people who might be considering their first Walther, or are new to handgun ownership?

    People seriously considering one of their products should be impressed with their service.
     
  5. <*(((><
    • Contributing Member

    <*(((>< Luke

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    The recall is on the Walther PPS M2, I started a thread on it about 7-8 days ago, but no one responded...go figure.

    The recall states they could potentially fire if dropped. Just sent mine in about 5 days ago and like the OP it was easy to fill out online, but haven’t received mine back yet.
     
  6. doubleh

    doubleh Member

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    The PPS M2 recall was what prompted me to look at recalls. Mine was for the CCP and the fact that it could potentially fire when dropped with the safety on. You would think they would have had this worked out before releasing the PPS M2 since the CCP could do it.

    I like my CCP and am glad they took care of the problem. I've never dropped a handgun----- but it could happen to me or anyone else. It appears they found and fixed the CCP problem early last year. I'm just not fast on on the uptake I suppose and never received an email about the recall on the CCP but did get an email on the PPS problem which is what prompted me to check into recalls.
     
    Last edited: Dec 5, 2018
  7. giggitygiggity

    giggitygiggity Member

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    My PPQ M2 Navy was not coming fully into battery when using a can. I emailed Walther. They said to send it in. They replaced some spring towards the rear of the pistol and included a different recoil spring. They paid for shipping both ways and I have had no issues since.

    I had to send my CCP in for a safety recall. They paid shipping, promptly upgraded the pistol, and returned it.

    On another occasion, a plastic piece from the striker panel became disformed. I emailed Walther and they immediately sent a replacement part free of charge.

    I think they do an excellent job of taking care of their customers and accepting responsibility and taking corrective action. I can’t really ask for much more.
     
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  8. Babarsac

    Babarsac Member

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    I recently picked up a used PPS M2 as my new CCW and immediately realized it was under a recall. My first thought was "oh carp I'm not the original owner" however Walther didn't care and sent me a shipping label. After receiving my PPS Walther had this pistol back in my hands in FIVE DAYS. All they way from Arkansas to Colorado.

    Needless to say I'm very impressed. I'm a fan of European pistols such as CZ and H&K however after seeing how those companies treat secondhand owners (ie not at all) I think I'll be looking at Walther products.
     
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  9. paulsj

    paulsj Member

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    The original Walther PPS is not a bad pistol except for fact if back strap comes off or gets damaged enough the trigger will not reset for following shot (s). No experience with M2 except it fits hand better due to vastly more ergonomic grip.
     
  10. Skgreen

    Skgreen Member

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    I have also rec'd good Warranty / Repair Service from Walther.
     
  11. cowboy77845

    cowboy77845 Member

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    Why couldn't it be made right and reliable to start out?? Just my opinion. I have a PP 22LR and a 380. No problems, steel guns. I favor steel not cheap plaqstic.
     
  12. Zendude
    • Contributing Member

    Zendude Member

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    Customer service done right!
     
  13. xring

    xring Member

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    I have 2 PPS M2's, 1 of which was under recall. Long story short, they repared it, but didn't stamp the magwell as they were supposed to. They wanted it back, but never sent the label. I'm keeping it anyway. Reliable and accurate.
     
  14. herrwalther

    herrwalther Member

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    That is a big if. The backstrap is difficult to intentionally get off, let alone accidental. And the remedy to it accidentally falling off is either use a wraparound grip or a couple dots of epoxy inside the lock tabs. In any case I could not like the M2. Tried it and it did not feel better in my hand. I don't like pistols with an overly pronounced lump that goes into my palm. I bought the M1 instead. Glad I avoided the M2.
     
  15. jonb32248

    jonb32248 Member

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    Missouri
    Just bought a new one after trading my other one in on a xds. Didn't like the xds so used the money from the xds for a new PPSM2. Happy again.
     
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