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Will Ruger fix my revolver?

Discussion in 'Handguns: Revolvers' started by Heir Kommt Die Sonne, Jul 4, 2019.

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What's your favorite Ruger revolver?

Poll closed Jul 25, 2019.
  1. Ruger Old Blackhawk

    9 vote(s)
    11.8%
  2. Ruger Old Vaquero

    8 vote(s)
    10.5%
  3. Ruger New Vaquero

    4 vote(s)
    5.3%
  4. Ruger Old Army

    2 vote(s)
    2.6%
  5. Ruger SS

    6 vote(s)
    7.9%
  6. Ruger Redhawk

    8 vote(s)
    10.5%
  7. Ruger GP100

    21 vote(s)
    27.6%
  8. Ruger New Blackhawk

    18 vote(s)
    23.7%
  1. Driftwood Johnson

    Driftwood Johnson Member

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    Howdy

    As has been stated, most likely the transfer bar was jamming under the firing pin because the cylinder pin had jumped forward under recoil. Very common with Rugers. If the cylinder pin jumps forward, the little spring loaded plunger at the rear cannot do its job of shoving the transfer bar back so it will clear the firing pin on the way up. Very common with Rugers.

    As has been noted, I find it is usually best to get on the phone and actually talk to someone, rather than rely on email.

    Yes, getting a Ruger back together again can be difficult. I don't remember the last time I did it, probably quite a few years ago, but getting the spring for the loading gate in position is always challenging. I find that once the spring is in the proper position, do not cock the hammer until the gun is completely reassembled. If you cock the hammer before compete reassembly, the spring can pop out of position. Very annoying.

    Next time when something feels wrong, don't try overpowering it. Find out what the problem is.
     
  2. Jesse Heywood

    Jesse Heywood Member

    Joined:
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    Kansas
    A bit of advice. NEVER ship a firearm without first contacting the receiving party. Most places will refuse the shipment, leaving you stuck with shipping both ways. Ruger will provide a label that pays the freight.
     
    Texas10mm likes this.
  3. Highland Lofts

    Highland Lofts Member

    Joined:
    May 1, 2019
    Messages:
    106
    I had a new Ruger 22/45 that had an issue. Ruger emailed me a free shipping label. Fixed the pistol..and paid the shipping back to me with about twenty spent cases.
    The turn around time was less then a week.

    A bought two Blackhawk revolvers off my oldest brother. A 357/9mm and a 44 magnum.
    I gave the 44mag to.my oldest son and the 357/9mm to my second son.
    Both of these guns were made in 1976.
    The 357/9mm started having an issue with the 9mm cylinder. One of the bullets would not fire on one of the chambers or what ever you call them.
    He sent them an e mail. They sent him a shipping label. They cleaned the gun up and replaced the 9mm cylinder. No charge.

    They have GREAT CUSTOMER SERVICE!.
    Same as RCBS and Hornady.

    Now T/C, Smith & Wesson, lee Reloading have crappy customer service
     
  4. Hookeye

    Hookeye Member

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    May 24, 2015
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    2,695
    I've only used Smiths CS once, back in the 90's and it was excellent.
     
  5. Hookeye

    Hookeye Member

    Joined:
    May 24, 2015
    Messages:
    2,695
    There is a pin that goes in the hammer that does the cylinder stop.
    Hammer plunger it is called.
    Lots of crap info on the web about it.

    You can buy the part.........but it is longer than needed and must be shortened to correct length.
    It is not a tough fix.

    I bought a dead single six that had the plunger busted, a spring/detent missing and a take down pin still in the mainspring strut.

    Bought my new Ruger parts off Fleabay and had it right in short order.
     
  6. Texas10mm

    Texas10mm Member

    Joined:
    Jul 3, 2018
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    Do NOT call Ruger Monday.

    Why?

    The Monday after a four day holiday is going to be CRAZY busy. Wait till Wednesday or Thursday, unless you like waiting on hold.
     
    Jesse Heywood likes this.
  7. ontarget

    ontarget Member

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    Nov 30, 2009
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    Michigan (Gods country)
    I'm sure they will fix it. The last thing a gun manufacturer wants is a defective product in circulation. Too many lawyers and ambulance chasers in the world.
     
  8. tallpaul

    tallpaul Member

    Joined:
    Oct 17, 2006
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    1,052
    you still did not say what caused that other damage... it is pretty ugly and we are curious- whether you think it related or not....
     
  9. Master Blaster

    Master Blaster Member

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    Dec 26, 2002
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    With the other damage on your gun especially what looks like a bent cracked and welded top-strap they will most likely offer you a new gun at a reduced rate.
    The damage would affect the integrity of the gun with heavy loads, and no manufacturer is going to risk returning a gun with a structural issue.
    Was the damage due to a misfire or an overload, or did you try to turn or remove the barrel?
     
    Last edited: Jul 11, 2019
  10. WheelGunMan

    WheelGunMan Member

    Joined:
    May 19, 2016
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    U S A
    Well Heir Kommt Die Sonne...what was Ruger's verdict on your revolver?
     
    MidRoad, drband and .308 Norma like this.
  11. hdbiker

    hdbiker Member

    Joined:
    Jun 1, 2011
    Messages:
    587
    I've had a couple issues with Rugers over the years. A Single Six that was warn and out of time, spiting lead out of the cylinder gap, and a MK11, .308 Win that wouldn't group better that 3 inches at 100 yards. Ruger sent me shipping labels to return the guns for testing. They repaired the Single Six and re barreled the .308 at no charge. Turn around was less than a month on both guns. GREAT customer service !!!!!!!!!!!!!!!!!!! hdbiker
     
  12. Heir Kommt Die Sonne

    Heir Kommt Die Sonne Member

    Joined:
    Dec 24, 2018
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    I've returned the Ruger. They payed in full for the shipping label, I didn't have to pay anything. ON the phone, the woman gave me directions on what to do, then a email and it was straightforward.
    Master Blaster... how bold of you to assume the worse. The few mars that are on the revolver are the result from a moving drill when the drill and the revolver fell and hit the floor of the garage. The gun was in someone elses care at the time, so I wasn't present. But the revolver and the drill were on the same table, and from I heard something happened that pushed the revolver and drill to the ground. The revolver is fine, just a few marrs. Honestly I don't care too much about it, every gun has to have a story sometime in it's life. But I haven't lent the gun to anyone else since. (or any other for that matter.)
    WheelGunMan, Ruger knew that a spring or something else was obviously broken and they fully agreed to take a look at it. So yeah I called them, they gave me the shipping label, which I printed out and I had to fill a form with a description of what's wrong and put that in the box with the revolver. They were pretty descriptive that it had to be a 'plain brown box' or just a regular FedEx box.
     
    MidRoad likes this.
  13. Heir Kommt Die Sonne

    Heir Kommt Die Sonne Member

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    UPDATE:
    Corrosponding with Ruger, they put a lot of focus on the digs on the Cylinder frame, even offering they'll replace this revolver at a 'discounted' price of $565. I told them I'd rather them go into the gun, fix whatever it was that was the problem. They responded back, saying "yeah we'll do that, but the engineer says he'll also need to polish the cylinder frame digs. It'll be $215."
    After confirming I'd have to pay regardless for them to do anything with it, I told them to just send it back. They did, and it came In the mail. But this is what surprised me: When I opened the revolver, took the cylinder out, then back in, I found out they actually had taken the gun apart and fixed it anyway. Before I sent it to them, I took out the cylinder locking spring (the part that prevents the cylinder from revolving counter clockwise). After receiving it back and seeing they reinstalled this part, it confirms they had taken it apart and replaced everything anyway. Just sucks because I already had ordered a replacement hammer plunger (the part that broke in the first place).
    As I had also ordered replacement grips in the mail, they came too yesterday but putting them on the gun, the inside of the grips that hold the screw boss in place broke (probably due to the heat of sitting in the mail box). However I was able to fix this by using a steel washer under the screw boss, and though it doesn't look the best, it still works.
    I'm glad and thankful Ruger repaired it regardless of me paying or not. They have high standards of quality from their factory obviously to deem a few digs as 'unacceptable'.
    I'd post a picture of it but apparently it's too large to upload here.
     
    Pat Riot likes this.
  14. Pat Riot

    Pat Riot Member

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    Glad they took care of it.
     
  15. ArchAngelCD

    ArchAngelCD Member

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    @Heir Kommt Die Sonne
    You probably shouldn't have posted that on an open forum. You could cost someone their job, you should have settled on being grateful and kept it quiet.
     
  16. labnoti

    labnoti Member

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    I don't think satisfying a customer and winning the company praise on an open forum will cost anyone a job.
     
  17. Heir Kommt Die Sonne

    Heir Kommt Die Sonne Member

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    Location:
    Texas
    I think it's standard procedure to restore anything sent to them to functioning order. Regardless I'm thankful. If this is the stuff they do when their guns come in, it makes me feel like buying more Rugers now
     
  18. murf

    murf Member

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    agreed, it is a cya (cover your backside) move on their part. let us know how the gun shoots. always interested in a range report!

    murf
     
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