Another HK Customer Service Experience

[Bentonville]

Another stellar performance by HK Customer Service.
I sent my HK P30 for a general going-over after owning it for several years. Travis at HK gave me an RA and I sent it to Columbus. Two days later I got a call from Sam who explained what he did to the pistol and why he did it. Travis then talked to me to verify to see if I was satisfied. The pistol was shipped back that day and on day four I have the pistol back in my hands.
This is nothing new. I have been dealing with HK CS since the mid-nineties when they were in Sterling, VA and I have always had great results. I have to admit that Travis and Sam are the most personable and concerned folks I have ever dealt with in the the gun business. They really make me feel like buying yet another HK product.

 

[killchain]

Hah!

It better be stellar for the prices they ask for their stuff.

 

[Bentonville]

Yeah, I know what you mean.

 

[earlthegoat2]

It seems as though the majority of HK CS posts I see are negative so I pleased to see a positive experience. With your description of their service I dont know how they could ever be bad. RAs done quickly. Phone calls to you from them. All in 4 days to boot.

Excellent.

 

[InkEd]

They must not have realized he was an ordinary civilian. Hope they loaded the magazine correctly before they test fired it. (j/k) Seriously, H&K makes good products. It's the unwillingness to sell their most desired products to the civilian market that bothers me.

 

[usp9]

I've heard nothing but good the last couple of years coming from people using HK's service department. HK has produced a remarkable turnaround in this respect.