Arm or ally customer service

[Metal God]

I started this thread to pass along what I believed to be important information . I ordered 1200 projectiles in March of this year . I received my order promptly and did not open it until five days ago . Upon opening it I found that there were only 600 projectiles instead of the 1200 ordered. I immediately emailed them about my discovery . Our email exchange went back-and-forth for 24 hours and 24 hours after that I received a tracking number for the 600 projectiles that were missing from the original order .

How great is that for customer service. After that long a time they could’ve reasonably said sorry we can’t help you it’s been too long for you to lodge a complaint . If they had said that I would’ve been unhappy but completely understood but they never even hinted at that . They really never hinted anything they just asked for the shipping label and the invoice which I took pictures of and sent them and that was good enough .

Anyways that may have been one of my best experiences with the company which really had no obligation to make the situation right . I could’ve easily checked to see if there was the right amount of projectiles in the package just by weighing it when I first got it but I didn’t I just set it aside for later . I actually have another package of theirs that I put aside as well but this one was bought several years ago . Sure hope everything’s in that package ha ha .

Thanks Arm or ally , you guys rock
https://www.armorally.com/
MG
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[shamfrod]

It's great to hear they took care of you. Great customer service and support are big selling points for me when I make purchasing decisions.

 

[splattergun]

Good to hear about the good service. It's an easy task to use tracking to match the weight of the actual shipment against the projected weight of the order, but there are a lot of companies that would rather argue, delay and accuse you of using the difference than to cross-check themselves that way.
Thanks for sharing a good CS experience.

 

[Mr. Zorg]

I recently made a first time purchase from Arm or Ally and had zero problems with fast shipping, they're definitely on my repeat business approval list. Thanks for sharing how they handled things when there was a problem.

 

[tightgroup tiger]

That's impressive service especially with the state of affairs we are all in right now.

 

[Pat Riot]

@Metal God
Considering they and pretty much everyone that sells bullets is out of stock on everything that is impressive service.

I will definitely keep them in mind in the future. Thanks.