Awesome RCBS customer service

[32_d3gr33s]

Recently broke the decapping pin on my .223 die. Sent RCBS an email saying i bent it, and asked how to get a new one (or two)... They replied saying they'd ship one out for me for FREE. Couple days later it showed up.....

Except this is what I got.



5 Decapping pins, along with a new Decapping unit with a pin installed! Cant beat that service!

 

[45lcshooter]

Yep RCBS has great customer service!!!!!!!!!! Ive talked to them a couple times.

 

[mr wack]

Agree , customer service is second to none.
Last week I inquired about how to keep my primer catcher secured to my press (over the years, press was born in 1977 it had become loose) , four days later a new catcher was on my doorstep ,,,,, no charge.

Can't beat that now can ya?........

 

[hanno]

During a move, I lost some parts for my RockChucker 2 and the power cord for my Rangemaster. I called RCBS, told them what happened and that it was my fault the parts were lost. I asked them how to purchase replacement parts and the cost.

They sent me all the parts free.

Great company, superb service.

 

[Bang!]

That's how they roll!!

 

[johnc486]

RCBS customer service is "2nd to NONE". Always served me well and at NO cost ( replacement parts), GREEN for me.

 

[nissantech]

I just went through the same thing and RCBS has some of the best customer service I have seen in a long time. I will be buying a new single stage press and I will probably buy one from them because of the customer service.