Gunlawyer101
Member
- Joined
- Nov 30, 2015
- Messages
- 4
I recently went to the Bass Pro Shop near me in Miami (Dania Location). I went there to buy a Glock 43. They were priced at $519.00. I found several online prices for brick and mortar stores for $449.00. I looked up Bass Pro's online policy regarding price matching and was ready for battle.
Here's how it went:
Counter guy #1 - "no, we don't price match on guns". I then said, according to your website, there is nothing on there about not price matching on guns. He says, let me get my manager.
Lady Manager #1 for the gun area - A young woman shows up. Nice enough. She politely says, "we don't price match guns or electronics". I show her the Bass Pro price matching policy on their website and politely say, "your website lists all the exclusions and it says nothing about not price matching guns or electronics." She says, let me call my manager.
Manager #2 - Gruff, pissed off, crew cut haired guy shows up. No greeting, nothing. Looks at me and says, they don't price match electronics and guns. I show him the price matching policy that is posted online. He leaves, comes back and says, we will only price match brick and mortar stores that have an advertised price and the store is within 50 miles. I tell him, there is nothing on your policy page that says the store whose price I'm seeking to match has to be within any distance. I showed him an online ad from a brick and mortar store in Utah. He grimaced and said, "are you kidding?" I said, "no, I'm not". This meets all your criteria. 1) It's a brick and mortar store, there's a physical address, a picture of their store, I called to verify that they are a brick and mortar store, and 2) their price is advertised online. He says, hold on.
Manager #3 - The store manager shows up. Calm guy. Doesn't greet me, but he didn't seem pissed off. Explained to him the situation, he looked at the policy listed online and told the crew cut Manager #2, "he's right". He gets it for $449.00. There's nothing there about the store being a certain distance away. It's a brick and mortar store and the price is advertised online. He says, "I'm going to have to call corporate on this one.
I win. Crew cut manager, with a pissed off face goes and tells the girl manager to give me the gun for $449.00.
HERE'S THE PRICE MATCHING POLICY FOR Bass Pro as of 11/30/15: I focused on the bolded items. The manager didn't make me or ask me if I had faxed or emailed a copy of the ad to Bass Pro. I showed him the ad on my phone, the business' website, and he agreed it was a brick and mortar shop.
Price matching with competitors:
We are glad to price match with competitors! Competitor price matching requests will be granted if the prices are current, dated and nationally advertised. The following exceptions are applicable:
All conditions on competitor's ad will apply (i.e. limited quantities, special purchases.)
Items to be price matched must be an exact match (i.e. color, pattern, model size, and year.)
Bass Pro Shops will not honor prices on closeouts, clearance items, inventory reductions, special buys, discontinued, or reconditioned merchandise.
Website prices will only be honored from established retail companies that are open to the public and have a physical address.
Bass Pro Shops will not honor supply companies, wholesale, clearance outlets, manufacturer's sales or membership clubs (Sam's, Costco)
We will not match private label merchandise.
We will not honor "buy one, get one free" offers.
We will not honor free bonus offers.
We will not honor rebates.
We will not backorder any out-of-stock item.
We will not honor any reduced or free shipping offers.
Publication errors of any kind will not be matched.
All price matches must be verifiable; a verifiable copy of the ad, complete with store name, sale dates, and model number of item must be faxed (417-873-5060) or mailed to us-Bass Pro Shops, Attn: Customer Service, 2500 E Kearney, Springfield, MO 65898
Price match requests may also be emailed to [email protected]. Please include a screenshot of the item or the URL (web address) where the item was located. This can be done in lieu of submitting via fax/mail.
Request for price match must be received prior to end of competitor's sale.
Orders can be price matched within 30 days of purchase.
Here's how it went:
Counter guy #1 - "no, we don't price match on guns". I then said, according to your website, there is nothing on there about not price matching on guns. He says, let me get my manager.
Lady Manager #1 for the gun area - A young woman shows up. Nice enough. She politely says, "we don't price match guns or electronics". I show her the Bass Pro price matching policy on their website and politely say, "your website lists all the exclusions and it says nothing about not price matching guns or electronics." She says, let me call my manager.
Manager #2 - Gruff, pissed off, crew cut haired guy shows up. No greeting, nothing. Looks at me and says, they don't price match electronics and guns. I show him the price matching policy that is posted online. He leaves, comes back and says, we will only price match brick and mortar stores that have an advertised price and the store is within 50 miles. I tell him, there is nothing on your policy page that says the store whose price I'm seeking to match has to be within any distance. I showed him an online ad from a brick and mortar store in Utah. He grimaced and said, "are you kidding?" I said, "no, I'm not". This meets all your criteria. 1) It's a brick and mortar store, there's a physical address, a picture of their store, I called to verify that they are a brick and mortar store, and 2) their price is advertised online. He says, hold on.
Manager #3 - The store manager shows up. Calm guy. Doesn't greet me, but he didn't seem pissed off. Explained to him the situation, he looked at the policy listed online and told the crew cut Manager #2, "he's right". He gets it for $449.00. There's nothing there about the store being a certain distance away. It's a brick and mortar store and the price is advertised online. He says, "I'm going to have to call corporate on this one.
I win. Crew cut manager, with a pissed off face goes and tells the girl manager to give me the gun for $449.00.
HERE'S THE PRICE MATCHING POLICY FOR Bass Pro as of 11/30/15: I focused on the bolded items. The manager didn't make me or ask me if I had faxed or emailed a copy of the ad to Bass Pro. I showed him the ad on my phone, the business' website, and he agreed it was a brick and mortar shop.
Price matching with competitors:
We are glad to price match with competitors! Competitor price matching requests will be granted if the prices are current, dated and nationally advertised. The following exceptions are applicable:
All conditions on competitor's ad will apply (i.e. limited quantities, special purchases.)
Items to be price matched must be an exact match (i.e. color, pattern, model size, and year.)
Bass Pro Shops will not honor prices on closeouts, clearance items, inventory reductions, special buys, discontinued, or reconditioned merchandise.
Website prices will only be honored from established retail companies that are open to the public and have a physical address.
Bass Pro Shops will not honor supply companies, wholesale, clearance outlets, manufacturer's sales or membership clubs (Sam's, Costco)
We will not match private label merchandise.
We will not honor "buy one, get one free" offers.
We will not honor free bonus offers.
We will not honor rebates.
We will not backorder any out-of-stock item.
We will not honor any reduced or free shipping offers.
Publication errors of any kind will not be matched.
All price matches must be verifiable; a verifiable copy of the ad, complete with store name, sale dates, and model number of item must be faxed (417-873-5060) or mailed to us-Bass Pro Shops, Attn: Customer Service, 2500 E Kearney, Springfield, MO 65898
Price match requests may also be emailed to [email protected]. Please include a screenshot of the item or the URL (web address) where the item was located. This can be done in lieu of submitting via fax/mail.
Request for price match must be received prior to end of competitor's sale.
Orders can be price matched within 30 days of purchase.
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