Best Customer Service in U.S. Handgun Industry

[Ramone]

I've never had to send a pistol back, but Kahr/Auto Ordinance has been an absolute pleasure to deal with the two times I've called with minor issues on a AO 1911TC and a Kahr PM9.

 

[JohnBT]

Maria @ Rohrbaugh.

 

[FoMoGo]

Armscor


Jim

 

[doc540]

bought a used Sigma (no telling how many previous owners it had)

Called Smith CS

Told them the trigger was "gritty" and it was used.

They said, "No problem, ship it to us and we'll work on it".

10 days later it arrived at my door with a trigger slicker'n deer guts on a pump handle.

No charge, no questions, no kidding.

 

[Twiki357]

I voted for Ruger, but it’s also the only one I have ever dealt with out of the 17 mfg’s of the guns I own. Ruger was great when I had a problem with a 20+ year old Mini-30 that I just bought earlier this year.

 

[Ben86]

S&W has been the most helpful, friendly and generous to me. Glock, Kel-Tec, Ruger and Remington have also been great. The only one I don't like much is Taurus. They just always have an attitude over the phone. It's not that they won't help me, it's just they make me think they don't want to.

 

[Kiln]

Only one I've ever used was Phoenix, I had a magazine that would always cause jams and all the others worked fine. I called and talked to them and they sent me one without charge and didn't ask for the other one back.

Then I had the dreaded frame crack after around 3k rounds through the Pheonix. Yeah I should have known that you get what you pay for when it comes to durability but it did serve me pretty well and killed several armadillos and snakes too so it served its purpose. I shot the hell out of it afterwards because the crack is in a non essential place then called them and they said just send it in with everything that came with it and we will send you a new pistol.

It took forever to get it back because they put AK instead of AR on it but after it got here they were true to their word and sent me a brand new gun with an extra magazine for my trouble.

Not the best pistols but the customer service is top notch, the woman on the line was always super friendly and they were more than happy to help me.

I've got several brands on the above list but none of them have ever needed to be returned for work, I've just been lucky I guess.

 

[Jed Carter]

I voted SIG, Ruger would be second. Bought a SIG RCS 1911 used (barely, bought it in Sept 2010, manufacture date July 2010), it had beed returned from a purchaser in TX in Aug according to the receipt I found in the case. It shot fine, never a misfire, feed etc. It cycled every round, however it had excessive recoil and would seriously butcher the ejected brass. I went online and registered the pistol for warranty (previous owner had not) then called SIG CS on the next business day got a prepaid shiping label via email. Shipped it on a Wed got it the next Friday, 9 days round trip... fixed! The RCS is now my daily CCW. Years ago I had a problem with a Ruger GP100, had to ship it on my dime, about 3 weeks till I heard from Ruger, about 5 weeks total. Uberti took over 12 weeks on a revolver that would not cock with a loaded cylinder (never got to fire a shot, brand new), it was sold a a local gun show, still unfired, for a $200 loss, plus the cost to ship it back to Uberti...great investment. +1 to SIG, -$38 to Ruger and just a bad taste from Uberti.

 

[wow6599]

Years ago I had a problem with a Ruger GP100, had to ship it on my dime

This is my problem with Ruger.

I was told over the phone by a Ruger CS rep that I would need to pay for shipping my SP101 back because I had owned it for 9 months........she said they only pay shipping during the first six months of ownership.

I then asked to speak with someone else, as I had only put about 200-300 rds through it. At the end of the day I shipped it and they paid me back, I think around 4 months later. Several other companies don't ask a thing, just send you a pre-paid overnight shipping label and take care of business, not Ruger.

And for the record, the same thing happened on a GP100 a couple of years earlier. They fixed the problem and sent it back with a canted barrel........solution, I would have to pay to send it back and they would "look at it". As the CS rep told me back then "our service techs wouldn't have sent it back to you like that". Well they did and I paid for it.

I still own 4 Ruger products, but won't buy anything from them without close examination first, and if I need one fixed and my 'smith gets the job.

Shipping isn't cheap..........

 

[357 Terms]

I have never had any issues with any of my Smith and Wessons, Rugers, Glocks or Springfields. The only CS I have ever had to deal with has been Kimber and Taurus. I can tell you from those two experiences that I am wholly unqualified from voting on this poll.

 

[desmo21]

Kahr

 

[Ala Dan]

Poll Not Inclusive Of My Vote-

BAER

You can pick up the phone and talk to Les himself~!

 

[Ben86]

Poll Not Inclusive Of My Vote-
BAER

You can pick up the phone and talk to Les himself~!

After you fork over around $3000 for a single gun.

 

[rscalzo]

yet very few GLOCK owners need it.

I've had issues but they were easily corrected in house.

I've used Springfield - VG Service
S&W - VG until recently when they failed miserably.
SIG - VG but issue was minor

Kel-TEC (note-their first years in business) worst. Refused to replace or repair two malfunctioning handguns bought as backups. Neither one would fire without a jam more than a round or two. At the time the handgun cost maybe a hundred or so. As they used the same hi-cap magazines as our 659/5906, they were thought to be a good fit. WRONG. Knowing Ket-Tec owners now, seems they got a lot better.

 

[Jonah71]

I've been one of those unusually fortunate people who haven't had much need for CS. Except one time only, for the trigger lock on a Mod 65 Taurus SS that was in the shop for over 2 months and still did not get fixed....that's it. Maybe it's because I buy mostly used guns that may have already made the neccessary trips to CS.

 

[Panzercat]

A poll is probably the wrong tally for this sort of question since the results skewed based on majority of ownership. How many people will own this brand versus that based on simple facts such as product lineup, prices, etc will wildly affect the results. A poll also implies a versus format; ie higher count = better than, when it could simply mean a ridiculous number of people own a product.

A bit of a ramble, sorry. Just suggesting the actual replies will be more informative than the poll itself.

 

[Dogguy]

I've owned several brands of guns for several decades, yet I've only used the customer service department for one gun maker during this entire time. That was SIG-Sauer. Their customer service was superb. But I didn't vote in the poll because I agree with Panzercat above. Whatever the results may be, they are meaningless.

 

[Hunt480]

Whatever the results may be, they are meaningless.

I don't think its no mistake Ruger is winning here. I think they may be the most consistant and sensible gun company out there now with excellant customer service IMO...

 

[TennJed]

A poll is probably the wrong tally for this sort of question since the results skewed based on majority of ownership. How many people will own this brand versus that based on simple facts such as product lineup, prices, etc will wildly affect the results. A poll also implies a versus format; ie higher count = better than, when it could simply mean a ridiculous number of people own a product.

A bit of a ramble, sorry. Just suggesting the actual replies will be more informative than the poll itself.

Yeah I think I will hold off on sending this in to consumer reports because of it's flaws

Seriously I see your point but I wanted a poll because....... Well a poll is not gonna hurt anything and will not alter the outcome of the firearms industry but it does help me with visualizing things. The response are much more helpful but a quick glance at the poll shows a surprising number of entries for say Springfield armory based on the lower number of sales. This tells me they must have really good customer service (and quite possible unreliable firearms)