aaronu
Member
So, my son has a rifle with a Bushnell red dot and a Primary Arms 3x magnifier on a flip-to-side mount. He didn't get the screws properly torqued on the flip mount and lost some screws. He also lost a turret cap on the red dot. I emailed both companies at the provided CS link asking if and how I may purchase replacement parts.
Primary Arms: I got a response email from Justo later that day. He asked how many I needed and indicated that he was checking with his optics department to see if they had any. Fast forward exactly 1 week and a box showed up with replacement screws. Since I had bought the magnifier directly, I had an account on their website, I didn't even need to provide a shipping address.
Bushnell: it's now been 10 days and I am still waiting on an email response. For a turret cap that I've read somewhere will cost me $8.50 + shipping, if they even have them.
I am not the guy who can afford super expensive optics, although I appreciate what I have. Being more of a budget customer I don't expect much. Primary Arms just donated back a portion of the small profits they got from me (Justo's time, some materials and the shipping cost), cheerfully and without any hassle whatsoever. I feel like I should send a bit more profit their way as a thank you. Besides, I like the ACSS reticle. Maybe I should get one of the rimfire ones.
Bushnell? Still waiting.
Primary Arms: I got a response email from Justo later that day. He asked how many I needed and indicated that he was checking with his optics department to see if they had any. Fast forward exactly 1 week and a box showed up with replacement screws. Since I had bought the magnifier directly, I had an account on their website, I didn't even need to provide a shipping address.
Bushnell: it's now been 10 days and I am still waiting on an email response. For a turret cap that I've read somewhere will cost me $8.50 + shipping, if they even have them.
I am not the guy who can afford super expensive optics, although I appreciate what I have. Being more of a budget customer I don't expect much. Primary Arms just donated back a portion of the small profits they got from me (Justo's time, some materials and the shipping cost), cheerfully and without any hassle whatsoever. I feel like I should send a bit more profit their way as a thank you. Besides, I like the ACSS reticle. Maybe I should get one of the rimfire ones.
Bushnell? Still waiting.