Cylinder & Slide

[rskent]

Just in case anyone had any doubts about Cylinder & Slide, or wondered what their customer service would be like, a little story.

I was looking for two blue Colt polymer arched mainspring housings. They are out of stock, out of production everywhere. At least the places that I look for parts. So, I see they have some at Cylinder & Slide. OK, I order two. The package shows up with two flat mainspring housings. OOPs. So, I send them an Email asking them to fix it for me. This is their response:

“We did send you the wrong parts the part numbers on our bags were messed up. Anyways we only have one of the arched ones but we are going to send you the one and with a return label. We are going to refund your money and just give you this arched one.

Thanks,”

So, not only did they refund my card for the parts mix up, they gave me the one arched mainspring housing they did have for free. Pretty Sweet.

 

[Starter52]

Cylinder & Slide gets my vote. I own a Browning High Power that they worked on and it's the slickest 9mm you could ever want.

 

[bannockburn]

rskent

Can't beat great customer service like that! Thanks for info!

 

[ApacheCoTodd]

Good to hear.

C&S are my first go-to when it applies.


Todd,

 

[1KPerDay]

Awesome

 

[Phaedrus/69]

Cylinder & Slide gets my vote. I own a Browning High Power that they worked on and it's the slickest 9mm you could ever want.

What did you have 'em do?

 

[sparkyv]

Good. I put a C&S commander hammer on my BHP with great satisfaction.

 

[Valkman]

Nice. I've put 2 of their ignition kits in my 1911's and they are great.

 

[FlSwampRat]

So, not only did they refund my card for the parts mix up, they gave me the one arched mainspring housing they did have for free. Pretty Sweet.

This is what reputable businesses do. Kudos to them.
And a ^5 to you, sounds like you lucked onto a good company to do business with. Thanks for letting us know.

 

[ApacheCoTodd]

This is what reputable businesses do. Kudos to them.
And a ^5 to you, sounds like you lucked onto a good company to do business with. Thanks for letting us know.

Too true.
Good for them.... Good for us.... Sad that responses from businesses such as these stand out from *the norm* these days.
On a positive note, I in fact DO see it veering back to the better in general.

Todd.