So I placed an order with Powder Valley and checked their shipping policy and it says that they ship UPS. Cool. I get a confirmation that it shipped the next morning with a Fed Ex tracking number. W T F! Signature required!!!
So I leave my FedEx driver a note asking him to leave the package. He used to do that, but not anymore because he didn't leave it. Day two and the same thing happened.
A little annoyed at this point I read the door tag says I can have it left at a convenient Fed Ex store for pickup so I opt for that option since those of us who work aren't usually home during the day.
Well, the website says that they won't leave it at a store because it is a Haz-Mat shipment...
So I get on the phone with Fed Ex and ask them how in the heck am I supposed to get this package? They can't deliver it because I am not home, they won't deliver it later in the day when I am home and they won't leave it at a store for me to pick up.
So as I explain all this to the lady on the phone she looks it up in the computer and says: well sir, we can't do any of those things because it is a HAZMAT package!!
I (as calmly as I can) explain that I know it is a hazmat package; I am well aware of what I ordered. The problem remains: how do I get this package. Well the lady finally tells me that it can be left at their regional distribution site about 45 minutes away. I can pick it up there. Great, now there is a waste of time and gas!
I took a long lunch to get the package today. Never again. No more Fed Ex. No more Powder Valley if they ship Fed Ex.
So I leave my FedEx driver a note asking him to leave the package. He used to do that, but not anymore because he didn't leave it. Day two and the same thing happened.
A little annoyed at this point I read the door tag says I can have it left at a convenient Fed Ex store for pickup so I opt for that option since those of us who work aren't usually home during the day.
Well, the website says that they won't leave it at a store because it is a Haz-Mat shipment...
So I get on the phone with Fed Ex and ask them how in the heck am I supposed to get this package? They can't deliver it because I am not home, they won't deliver it later in the day when I am home and they won't leave it at a store for me to pick up.
So as I explain all this to the lady on the phone she looks it up in the computer and says: well sir, we can't do any of those things because it is a HAZMAT package!!
I (as calmly as I can) explain that I know it is a hazmat package; I am well aware of what I ordered. The problem remains: how do I get this package. Well the lady finally tells me that it can be left at their regional distribution site about 45 minutes away. I can pick it up there. Great, now there is a waste of time and gas!
I took a long lunch to get the package today. Never again. No more Fed Ex. No more Powder Valley if they ship Fed Ex.