Hmmm I just Dell does not like guns or gun dealers? Justed help a nice guy out from ATK (Advanced Weapon and Space Systems Company) with a computer problem. Sounds like this guy has a problem with the policy The State Departments in port/export compliance.(The Software and/or Technology may not be exported or reexported (i) to any U.S. embargoed country (currently Cuba, Iran, Libya, North Korea, Sudan and Syria) or (ii) to an end-user or end-use prohibited by U.S. law or the laws of the jurisdiction in which the Software and/or Technology was obtained) So there was a problem with the filtering of customer data and order was canceled, it happens. The policy is in place to keep the bad guys from receiving advanced technology. Just because Jack Weigand the Holy President American Pistolsmiths Guild Inc has a bad experience and decides to have a crusade against Dell does not mean its a Anti company. Plenty of Dell employees are gun nuts and members of this board and Republican supporters(Michael Dell is a big Republican).
http://www.sierratimes.com/02/02/28/armd022802.htm
Dell responds to Criticisms from
Second Amendment Activists
Sierra Times: 02.27.02
After speaking with Dell spokesperson Cathie Hargett, Sierra Times was sent the following official statement which concurs with her words regarding the Jack Weigand matter and other related issues. In our opinion, the fact that Dell choose to address the matter quickly and public on the record is commendable, and should change the tone of correspondence to their company from Second Amendment activists, or cease them altogether.
- Sierra Times.
From Dell, Inc Founder and CEO - Michael Dell:
U.S. export laws restrict the sale of technology to terrorists and to people in countries that support terrorism. These laws also prohibit computer sales to people who will use the technology in developing biological or nuclear weapons. Dell strictly complies with our country's export laws in order to ensure the safety of our customers and citizens around the world. When there is reasonable cause for concern, we carefully review customer orders for prohibited destinations and activities.
When additional follow-up on an order is required, our sales representatives ask our customers four basic questions:
1. Who is the end-user?
2. Where will the product be used?
3. What will the product be used for?
4. What type of business or industry is involved?
The answers to these questions, like all customer information we gather, are confidential and are not shared outside of Dell.
We recently received an order from a customer whose company name included the word "combat." We cancelled the order to give us enough time follow up with the customer and be assured that the sale would be in compliance with U.S. export law. However, we failed to contact the customer, and as a result, we did not deliver the order as promised, and the customer did not know why. Once we discovered our error, we apologized to the customer for this misunderstanding, as well as the inconvenience caused by the delay. This is not the service standard that we hold ourselves to at Dell, and if I were a customer who'd received similar treatment, I would be very disappointed.
We at Dell feel a strong obligation to uphold our federal law, but we have just as strong an obligation to be responsive to the needs of all our customers. I want assure you that Dell does not discriminate against any business, regardless of the products or services they sell, nor do we discriminate against individual consumers. We do, however, sometimes make mistakes - as we did in this case.
Thank you for your support.
Sincerely,
Michael Dell
