Some time back I got a hankering for one of those SP101's chambered in .327 Fed Mag. After all, a gun that can shoot four calibers out of the same cylinder is interesting in and of itself, and the cartridge was intriguing. My dear husband brought one home for me (Mother's Day, lol) and on my first outing, the brass got so stuck that even the RO had a tough time getting it out. Seems that the cylinders were not quality controlled (read: nobody bothered to ensure that the bloomin' things would eject .327 :banghead The remainder of the session (this was after 3 cyllinders' shooting, mind you) was done with .32 S&W and then the thing went back to Ruger.
And then I got the news: they'd build me a new gun. It would take them less time, because of the way they're allocating the cylinders they get done, to do that, than to fit a cylinder to the gun I sent them. And they have a lot to allocate, because it seems that every last gun from the original shipments has this same problem. They're utterly overwhelmed by repair/replacement requests, and it was easier to get one built than just pop a cylinder in and send it back to me.
Whatever. I have managed with heroic amounts of effort not to ask ANYBODY in CS over there why on earth they shipped the things before they knew they were WORKING, and my restraint paid off. The gun that was supposed to take 8 weeks arrived back at Carter's Country today, about 3 weeks after I gave them the written go-ahead to do this, with a little handwritten note from the gunsmith telling me he went the "extra mile" to make it perfect. (Could have done that the first time.... but it was a nice gesture anyway.)
I'll take it over and put it through its paces tomorrow morning if my Killer Sinus Headache goes away overnight
Jan
And then I got the news: they'd build me a new gun. It would take them less time, because of the way they're allocating the cylinders they get done, to do that, than to fit a cylinder to the gun I sent them. And they have a lot to allocate, because it seems that every last gun from the original shipments has this same problem. They're utterly overwhelmed by repair/replacement requests, and it was easier to get one built than just pop a cylinder in and send it back to me.
Whatever. I have managed with heroic amounts of effort not to ask ANYBODY in CS over there why on earth they shipped the things before they knew they were WORKING, and my restraint paid off. The gun that was supposed to take 8 weeks arrived back at Carter's Country today, about 3 weeks after I gave them the written go-ahead to do this, with a little handwritten note from the gunsmith telling me he went the "extra mile" to make it perfect. (Could have done that the first time.... but it was a nice gesture anyway.)
I'll take it over and put it through its paces tomorrow morning if my Killer Sinus Headache goes away overnight
Jan