Has Remington Returned Your R-51 OR a New One?

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1SOW

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I sent my R51 back in April. I heard from them again about 4-5 weeks ago, that they will be sending me a "new pistol" in 4-6 weeks".

Has anyone else who returned their R51 for repair/replacement recieved it back or a new R-51?
 
I've read numerous reports of people who ask for a refund being given them after they've waited some appropriate length of time (60 days would be my number, but your 4-6 weeks is probably sufficient). Remington is obviously trying to slow-walk the progression of the project's termination, so they will not volunteer to refund you money, ever. They are also not manufacturing new pistols, from what I have heard (plant is still shuttered). I question if they are even receiving parts (I found a news article about some contractor that was tooling up in January to do the MIM parts for Remington) from suppliers, or if the whole works have been paused while they transition to the Alabama plant (I would, if I were running things). So there's not much you can expect from them, now, but I'm sure they intend to get around to actually servicing guns at some point. For now, though, there is zero incentive for them to be proactive about offering refunds unless customers are irate.

I've even heard some people are being offered a refund or the defective gun back which is pretty shocking on a couple levels (besides cheap/sleazy, it opens to company to enormous liability if they kick out bad merchandise knowingly. Makes me think the returned pistols haven't even been inspected, given Remington plausible deniability to return them as-is)

To the OP/others; keep things in perspective. This is 400$ we're talking about. If you need the money for something, get the refund; if you can stand to wait, let it ride some more. But to fret about it week after week incurs a cost all its own, and will rapidly exceed any compensation Remington could give you --so don't waste too much time complaining about it.

TCB
 
I bought the pistol in March of this year and returned the pistol in April.
The latest update promised another 4-6 weeks for recieving a new pistol and that expires in a week.
Total time has been 4 months.

I just suggested that I've been patient and request a complete refund if new pistol doesn't arrive at their stated time.
 
Hard to believe that I'm posting this but, my R51 works very well. The slide is easier to rack than when new but not like the early videos from Remington advertised.

I've decided to keep shooting the thing and have even picked up a couple extra mags for a bargin price. I bought mine in March of this year and plan to make my final decision by January 2015.
 
Remington has removed the R-51 from their website at this point. I'm not sure if they intend to completely stop production or if its just on hold for the moment. Honestly if they're completely done with it the ones out there might be collector's items eventually. The production run certainly didn't last long and a lot have been sent back for refunds.

Kinda sad as I held a lot of hope for the design. I hope they end up working the kinks out.
 
Lincen,
Where, on earth, did you find spare mags?

Mgmorden,
Don't read much into the Remington website; the gun never had more than a stub page devoted to it. The banner images are rotated, which is why the gun is no longer seen.

TCB
 
A forum member on the Remington site had sent his R51 back and after a long wait decided to get a refund. When he sent his gun in Remington told him to NOT send the magazines, just the gun. After he received his refund he offered me his two mags for $20, total price which did include the shipping.
 
Wow, that's interesting. So rather than investing in some decent QC, they decide to dump the product line? Interesting choice by management if true. Or is there a fundamental flaw with the design that's been discovered?
 
^ That's what I want to know because I really was interested in getting one . . . and may still if they would figure out the issue and release quality guns.
 
So rather than investing in some decent QC, they decide to dump the product line? Interesting choice by management if true. Or is there a fundamental flaw with the design that's been discovered?
Design is fine (or at least, close enough*). Remington can't ream a chamber properly anymore; that speaks to much bigger and more difficult institutional problems. I don't think Remington can make a good product any more, at any price point. I honestly doubt they can even implement proper QC anymore, due to managerial issues that would be had with such an undertaking.

When everyone from your workers, to their foremen, to the management, to the inspectors, are all in on the 'con' to push out substandard product, there's not much you can do but burn the whole thing down (as they are doing). When your upper management can't be bothered to address any of the worries of their customer body throughout the entire process (it's been a press blackout for Remington since the rollout, not counting ad-copy printed up and contracted in advance), there starts to be a question of whether they are even capable of razing the barn, let alone raising it.

I think they're mostly biding their time until capital reserves get low enough (see the recent push for long-delayed recalls and simultaneous inexplicable company purchases) they can default and be liquidated.

TCB

*perfect with the following:
-smaller firing pin hole and travel
-better magazine interior design
-beefier trigger transfer bar
-smarter disconnector design
 
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A person has one for sale, . . . but wants about $550 shipped. I think cost on them is ~$320 [or . . . .rather, WAS ~$320]. No way of knowing if that one has issues or managed to be one of the rare ones that worked. If it worked, it might be interesting to have a rare gun. But then, of course, if Remington DOES get them fixed, then $200 extra would be a kick in the junk.
 
I received my R-51 the 2nd week in March. I returned it the next week. This was the first new handgun I had bought in some time....but because of the form factor and design characteristics, I was a willing beta tester. Imagine my dismay at the initial unboxing and inspection, I found much of the frontstrap to be sans finish. And I mean bare aluminum. Being a special order from my LGS - declining taking possession was not really an option. I got an RMA the next week and sent it back. Have not heard word one since.
....the horrbile QC on my specimen and many others notwithstanding, my preference is still to have a "corrected" unit returned. If that is not an option, I would rather have my original piece rather than a refund.
 
Wait, they didn't even do the anodizing right? The frame was the one 'bright spot' of the gun's machining in my example. <...> My gun must be one in a million! :D :D :D I should put it on Gunbroker with a sale price of like 800$ with a video of it shooting 50 rounds sans issues.

Anybody who kicks their gun back, hit me up about selling them magazines ;)

TCB
 
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Yeah, of all the serious internal mechanical and finishing issues you have so thoroughly documented, mine had 3rd world anodizing. But it does show the level of dysfunction , where manufacturing QC is a concept, rather than an actual practice, for this manufacturer. Oh, how the mighty have fallen....

I'm on the look out for spare mags as well. For my use. Eventually?
 
I'd like to believe Remington is smart enough to sell the parts of their incomplete or defective guns, but...

TCB
 
Hey, it just means Remington doesn't want to compete in the pistol market is all. Sure they got their 1911s but so does nearly everyone else. It's sad, I was waiting to get one after it had been on the market for a year and had the bugs worked out (learned that wisdom after the XD-S fiasco).

Well I'll go and get me a Bersa BP9cc for my pocket 9mm. They seem to all work right. Sad day when legendary American gun manufacturers can't keep up with South American gun manufacturers.
 
The Bersa is a totally different concept, but the purpose is the same as the R51's, I suppose. Oddly, I can't even tell from the company website what kind of trigger they have, but I'm guessing by "integral locking" and "striker fired" it's yet another Glock clone (trigger dealie and some degree of partially cocked trigger). Other than the weird modern fad of a stylishly-busy plastic lower and a blank brick of a slide in contrasting color, it does look like a good piece.

TCB
 
The exterior finish on mine was well done.

A forum member on the Remington site had sent his R51 back and after a long wait decided to get a refund. When he sent his gun in Remington told him to NOT send the magazines, just the gun.

Same here. If I get the refund, I hope have the mags to sell to you guys. Mine both work fine :D:evil:
 
Yesterday, I received my August 2014 issue of Gun Tests. On page 6, they reviewed the Remington M51 vs. the Remington R51. They rated the M51 as Grade B - the R51 was ranked Grade A. Kinda blew me away! They attributed problems to the use of non-Remington ammo. This is the first time I've questioned the objectivity of Gun Tests.

Even though Remington gave me a return authorization number 6 weeks ago, I have yet to receive my shipping label. Last week I sent an e-mail referencing the missing shipping label and they responding quickly with a Ticket number and a promise they would follow up shortly. That was 6 days ago. Nothing.
 
I was at a local indoor range yesterday and they had a used R51 in the case for $329. I thought about it for a minute, but decided against it. It had, to me, some significant finish wear for a newish gun.
 
I opted to get the refund. I sent in a copy of my receipt last week and am waiting for a check, who knows how long that will be. I sent the pistol to them in march, after multiple phone calls and countless hours on hold I finally decided to give up on it. Anyways I have got to think Remington is losing alot of money because I bought mine off of gunbroker well over MSRP, $520 and the 2 people I talked to said they were refunding the total purchase price even if it was over MSRP. It was for my wife for carry purposes, got her the Charter Arms Chic Lady instead and she loves it. It shoots really well too, dead on at 10yds with 125gr bullets.
 
shinerjohn, I had the same experience exactly. I emailed again and again, and it finally arrived. I promptly mailed it back---months ago.

Has anyone on this thread recieved a refund OR another pistol?
 
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