Therapist in an RTF for delinquent teenage girls with drug problems here...
(But ridicule me not, some of them are QUITE large)
Touch me, and its called an "Upper Torso Intervention"
Try to push past me, and its more of the same.
Curse at me, threaten me, flip me the bird, and its all good. I don't care. I don't even need to call the police. I'll fill out an internal, very simple incident report, and keep a copy. Guess what? The client doesn't even get to document her side of the story and fill it with blame on behalf of the staff.
Try and jump me with your peers, and I'll do
whatever I need to do to keep myself safe.
Worst case scenario: I punch a teenager in the head, she bruises, I get childlined for abuse, it comes back founded (which is extremely rare), I can't work with kids anymore, and I go find a government job as a therapist in an adult jail, working monday thru friday 9-5 making 2x as much.
Really though, internal incident reports, if your place of business has them, are just as effective in terms of documentation.