thomis
Member
They turned it around in a few business days. I sent it July 16, they received it July 17 and I just received it back today, July 24.
I sent it in for light strikes. Just wouldn't fire, after repeatedly trying the same cartridge loaded back into the magazine. I determined it wasn't the ammo, the striker channel was cleaned regularly and I even installed a longer spring from Galloway Precision.
I asked Ruger, very kindly I might add, to reply back to me what the problem was and if I could expect this type of issue again after another few hundred rounds. Unfortunately, the packing slip simply told me what items were replaced (the striker assembly and trigger bar reset) and that the pistol was function fired 50 times using my magazine without malfunction.
While I can't complain about Ruger's customer service, which is obviously outstanding, I have to say again that I have been jaded. Most of my confidence would have been restored if they could have told mesomething like the striker was faulty, or there was a bur catching on the bar reset, etc.
I'll be using my 340PD for CCW because I don't trust the SR40c with my life.
Anyways, I promised to report back with what was wrong with the pistol. That's the best I can do.
I sent it in for light strikes. Just wouldn't fire, after repeatedly trying the same cartridge loaded back into the magazine. I determined it wasn't the ammo, the striker channel was cleaned regularly and I even installed a longer spring from Galloway Precision.
I asked Ruger, very kindly I might add, to reply back to me what the problem was and if I could expect this type of issue again after another few hundred rounds. Unfortunately, the packing slip simply told me what items were replaced (the striker assembly and trigger bar reset) and that the pistol was function fired 50 times using my magazine without malfunction.
While I can't complain about Ruger's customer service, which is obviously outstanding, I have to say again that I have been jaded. Most of my confidence would have been restored if they could have told mesomething like the striker was faulty, or there was a bur catching on the bar reset, etc.
I'll be using my 340PD for CCW because I don't trust the SR40c with my life.
Anyways, I promised to report back with what was wrong with the pistol. That's the best I can do.