I Won the CZ Customer Service Lottery!!

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bluto

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Mar 24, 2005
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Location
San Diego, CA
I've dealt with CZ Customer Service several times and have always found them to be friendly and helpful. Last week they outdid themselves.

I called a week ago to order a spare firing pin and spring for my CZ75B. When the CS agent quoted me the price for the pair ($20) I figured that I'd add on something to make the order (shipping actually) worthwhile. Since I live in California and we can only have special magazines with training wheels (10 rd. limit) I told the guy on the phone to add one to the order. They cost $41 bucks out here.

To my enormous surprise he said: "Hey, I just happen to have one sitting in front of me at my desk. I'll just throw it in the order." Which he did at no charge.

It arrived today and I just thought I'd share my unexpected good fortune. Stuff like this never happens to me.

Thank you CZ!
 
For some reason I can't help but think of Chilcooth (sp?) Charlie's:

"We cheat the other fellow and pass the savings on to you!"

--wally.
 
CZ-USA has been very good to me. I have a friend that bought a CZ75 SS 9mm online, and it showed up with 10rd mags(advertised with 16rd mags), when I called to order him some hi caps, they sent 2 out no charge! Thats going the extra mile for the customer:)

They must like giving away mags:D
 
CZ-USA has been fantastic with me, too. Para Ordnance could learn a lot from those folks.
 
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