krupparms
Member
I don't think any of us shooter's deserve to be part of R.&D. but that's the way all most all gun companies seem to do things! At lest S&W has a good costumer service department. Try Taurus! I had to send one auto pistol back 7 times before I finally got the LGS owner to trade it for something else! What a nightmare! Look at the Colt .45 1911, it went thru some changes as it was improved. Even Glock is in it's 4th.Gen.! I believe some lemons get by C.S. and Q.C. needs to be spoken to when you get lemon & something should be done to correct the problem. If that is what happened &you got no response then a letter to the C.E.O. would be in order. To bad you got a lemon, but it happens! Not saying it's right! It's not! That why a letter to C.E.O. needs to be sent. Hope you have better luck next time!