Awhile back I sent a scope to Pentax that had a problem with fogging and they sent me a Gamekeeper replacement for a total replacement cost of $19.99. The replacement scope lasted exactly 2 trips to the range before it malfunctioned. I called Pentax and they said send it back with a note explaining what was wrong with the scope and let them know that the replacement fee should be waved since the new scope was less than a month old. I did this and they sent me a upgraded "power zoom" scope to replace the one that went bad. After some discussion here and humoring some of the fellows at the range (no I didn't mount it, just showed it to them) I decided this was definitely not a scope I would want for hunting purposes. I called Pentax again and they e-mailed me a UPS call tag and sent me yet another scope which arrived this week. This time they sent me one of the newer 5X Gameseekers. I haven't decided whether or not to bother mounting this scope yet but wanted to say that I was very pleased with the customer service I received from this company.
I wish I could say the same for Bushnell. My first scope was a Bushnell Scopechief that helped be fill 3 bull moose tags. I had sent another scope back to Bushnell back in June and was notified around the 5th of July that this scope didn't qualify for their "lifetime" warranty due to the eye tube being bent. They did offer to replace the scope with a Banner for $75. I told the fellow I didn't send the scope back for replacement, I just wanted them to fix the focusing adjustment dial (whatever that part is called) and one of the plastic turret screws that had broken and been replaced by a temporary metal screw. Anyhow, I told the fellow to just send my scope back if they couldn't fix it cause I could get their replacement offer on e-bay for $10 less than what they were trying to sell me one and they could count on me to never purchase another Bushnell scope. I sure hope if anyone has problems with a Bushnell scope that they don't have to deal with the same idiot that e-mailed me. I called them today and after being put on hold for about 30 minutes was told that my scope had been replaced (or at least that was what their records showed). I asked the lady in customer service how this could be as I instructed the fellow from the repair center to return my scope as it was working perfectly well (except for the 2 minor items I ask them to fix). She said her supervisor had stepped out but she would check with him when he came back and she would find out what had happened to my scope. She called me back about 30 minutes later and told me that my scope was being sent back and it was already packaged so they couldn't look at it to see if the eye tube was bent in shipping or if it was bent before it was shipped (huh?). Anyhow, it has now taken them 15 days for them to pack up my scope for the trip home and I got all of this and they only charged me a $10.00 shipping and handling fee. This is why they will never get another dime from me. Sorry for the long rant!
I wish I could say the same for Bushnell. My first scope was a Bushnell Scopechief that helped be fill 3 bull moose tags. I had sent another scope back to Bushnell back in June and was notified around the 5th of July that this scope didn't qualify for their "lifetime" warranty due to the eye tube being bent. They did offer to replace the scope with a Banner for $75. I told the fellow I didn't send the scope back for replacement, I just wanted them to fix the focusing adjustment dial (whatever that part is called) and one of the plastic turret screws that had broken and been replaced by a temporary metal screw. Anyhow, I told the fellow to just send my scope back if they couldn't fix it cause I could get their replacement offer on e-bay for $10 less than what they were trying to sell me one and they could count on me to never purchase another Bushnell scope. I sure hope if anyone has problems with a Bushnell scope that they don't have to deal with the same idiot that e-mailed me. I called them today and after being put on hold for about 30 minutes was told that my scope had been replaced (or at least that was what their records showed). I asked the lady in customer service how this could be as I instructed the fellow from the repair center to return my scope as it was working perfectly well (except for the 2 minor items I ask them to fix). She said her supervisor had stepped out but she would check with him when he came back and she would find out what had happened to my scope. She called me back about 30 minutes later and told me that my scope was being sent back and it was already packaged so they couldn't look at it to see if the eye tube was bent in shipping or if it was bent before it was shipped (huh?). Anyhow, it has now taken them 15 days for them to pack up my scope for the trip home and I got all of this and they only charged me a $10.00 shipping and handling fee. This is why they will never get another dime from me. Sorry for the long rant!
