Lee support

[CMV]

Long story short, I took my pro auto disk powder dispenser apart to clean it & I managed to launch the return spring and no idea where it went. It's in here somewhere but after 30 min of searching I gave up. Contacted Lee thru their website to ask how I could buy a replacement & if the one Midway sells for the regular auto disk (not pro) was the same one. http://www.midwayusa.com/product/334897/lee-auto-disk-powder-measure-spring-replacement-part.

They emailed back & said they're sending a replacement for free. It's not like it broke, wore out, or was somehow faulty. I just lost the spring doing something stupid. I was pleasantly surprised when I read their email & then got a shipment notification email right after that saying the part is on the way.

So while I still think many of their products are great values and a few are just pure junk, after my first dealing with their support I can say their CS is really good and a lot better than I expected for a 'value brand'. Honestly, I'd have been satisfied just to get a response within 48-72 hrs telling me how to buy the spring. If they'd have offered to give me the spring but me to cover shipping I'd have thought that was great. But to get an answer just a few hrs into the next business day stating that they're replacing a part and covering the shipping for something that's entirely MY FAULT is just exceptional IMO.

 

[LiveLife]

One of many examples of Lee customer service. When I butchered a .308 decapping pin from insufficiently lubing the case neck, the nice lady insisted they send a replacement without charge while I insisted I pay for the part because it was my fault.

Well, the lady won out and Lee promptly mailed out a pin.

Been a happy customer going on 20 years.

 

[sexybeast]

Good. Glad they finally got the message. Couple years ago you would not have heard this.

 

[plmitch]

Lee has always had great customer service in my opinion. Just shy of RCBS record.

 

[2 Horse]

I have found that you get a guy on the line, service is not so good.
On the other hand if you get a female, your service will be great.

 

[RPRNY]

Never had anything but similarly exemplary service from Lee.

 

[Rico567]

I would have to say that, over nearly 50 years of reloading, I have dealt with the customer service of most, if not all, of Lyman, RCBS, MEC, Lee, and Dillon, and they've all been great.

Now if I could just find a car dealer like that......

 

[Potatohead]

I have found that you get a guy on the line, service is not so good.
On the other hand if you get a female, your service will be great.

This post nailed it based on my experiences. There's one fella that's a little "rough around the edges".

 

[bob4]

It's nice to find good customer service.

Now if I could just find a car dealer like that......

Good luck with that. Dealing with one now. Discrepancies in what he said and what paperwork says. :banghead:

 

[oldreloader]

Lee has always been more than fair with me!

 

[KingM]

I have only got one bad thing from Lee & that was the handles for their molds. They replaced them without argument. However they have argued with me over stuff that I have broke. I have never won that fight ether. They just won't give in & let me pay for the parts I tare up even when I have told them how I have abused them. I do wish they would just charge a extra buck & throw in the spring & leaver to the autopro powder measure when you buy it with a progressive I can see why they don't but I wish they did.

 

[grogetr]

I called them to get a new decapping pin for my 9mm die that I bent a little and they had no problem letting me pay for it.

 

[KingM]

Guess they like your money better then mine. I have had 2 decap/expanders & 2 sets of handles replaced off the top of my head. I can't think of anything else I have had replaced by Lee. RCBS is just as bad when it comes to my money. Guess I have bad money.

 

[Poper]

Guess I have bad money.

Did you forget to launder it?

 

[KingM]

It's old & crinkled from keeping it in my pocket for so long.

 

[jim243]

the nice lady

I would not be surprised if that was Mrs. Lee. It really is a family run business, I have talked to her a couple of times and they are very helpful if you have a problem.

Jim

 

[tyeo098]

Frankford arsenal is another company with excellent support.

I had asked for a invoice for a support bearing for my year-old tumbler.

They sent me a whole new tumbler instead, pro bono.

 

[spitballer]

Agree. Lee service is exemplary.