Yes, Marlin's famed customer service comes through once again. Kudos to them. They're a top notch firearms company, without a doubt.
I recently purchased a Marlin 39a from a fellow THR member, and the rifle seemed to have been damaged in transit. I didn't notice it at first, but when I got home, there was a decent nickel-sized dent in the grip area of the buttstock. The buttstock itself was loose-fitting in general.
In addition, the rifle would not cycle properly when the lever was worked. It felt like I was scraping the bolt against the receiver every time I cycled the lever. Both halves seemed like they did not join up properly. Seemed like the rifle might have taken a pretty good whack sometime during delivery (box was dinged up pretty good).
Anyways, I call Marlin about the various issues, and the nice lady on the phone tells me to just send it in. About two weeks later, the BBT pulls up outside my house with my 39a in it. Woo-hoo! I was hoping for a few minor repairs, just enough to get the rifle working. Instead, I got:
--Brand new buttstock fitted to rifle.
--Cartridge guide spring adjusted.
--Chamber polished.
--New extractor installed.
--Rifle cleaned and checked.
--Rifle test fired.
Whatever it was that kept the two receiver halves from joining up smoothly, it was fixed. Rifle cycles perfectly, trigger breaks nice and crisp (but it's got that annoying BOING! sound....
), new buttstock fits nice and tight. I even got a new box. 
Color me impressed.
Marlin's got a lifetime customer in me, definitely.
Now, what's a thread w/o a pic, eh? Borrowed from the 39a Club thread (it's the rifle on the bottom):
I recently purchased a Marlin 39a from a fellow THR member, and the rifle seemed to have been damaged in transit. I didn't notice it at first, but when I got home, there was a decent nickel-sized dent in the grip area of the buttstock. The buttstock itself was loose-fitting in general.
In addition, the rifle would not cycle properly when the lever was worked. It felt like I was scraping the bolt against the receiver every time I cycled the lever. Both halves seemed like they did not join up properly. Seemed like the rifle might have taken a pretty good whack sometime during delivery (box was dinged up pretty good).
Anyways, I call Marlin about the various issues, and the nice lady on the phone tells me to just send it in. About two weeks later, the BBT pulls up outside my house with my 39a in it. Woo-hoo! I was hoping for a few minor repairs, just enough to get the rifle working. Instead, I got:
--Brand new buttstock fitted to rifle.
--Cartridge guide spring adjusted.
--Chamber polished.
--New extractor installed.
--Rifle cleaned and checked.
--Rifle test fired.
Whatever it was that kept the two receiver halves from joining up smoothly, it was fixed. Rifle cycles perfectly, trigger breaks nice and crisp (but it's got that annoying BOING! sound....
), new buttstock fits nice and tight. I even got a new box. Color me impressed.Marlin's got a lifetime customer in me, definitely.
Now, what's a thread w/o a pic, eh? Borrowed from the 39a Club thread (it's the rifle on the bottom):
