jsnake
Member
Let's premise this by saying that I normally buy powder from local suppliers. That being said, I made my first powder order from Midway and am a bit miffed at the moment and may even cancel the order.
Midway showed WST to be "in stock". In Stock was written all over the invoice, etc., etc. I placed an order and my credit card was charged. Fast forward a few days and I check my account info at Midway to find out that the order was "processed". The meaning of processed on their site apparently means the product was out of stock and will be shipped when available.
So, I called customer service and was told this was normal. They don't keep powder in stock and it is drop-shipped from the manufacturer. I was further told that with the overwhelming amount of orders, that rather than 3 weeks (normal), it could take 16 weeks to get my order. Meanwhile, I have already paid for it.
Am I over-reacting? Should I just be happy that I will have powder in 4 months? What say ye?
Midway showed WST to be "in stock". In Stock was written all over the invoice, etc., etc. I placed an order and my credit card was charged. Fast forward a few days and I check my account info at Midway to find out that the order was "processed". The meaning of processed on their site apparently means the product was out of stock and will be shipped when available.
So, I called customer service and was told this was normal. They don't keep powder in stock and it is drop-shipped from the manufacturer. I was further told that with the overwhelming amount of orders, that rather than 3 weeks (normal), it could take 16 weeks to get my order. Meanwhile, I have already paid for it.
Am I over-reacting? Should I just be happy that I will have powder in 4 months? What say ye?