rhubarb
Member
I bought a new Mossberg ATR 308 a couple of weeks ago at Academy Sports. When I got home and tried to chamber a round, I found that it wouldn't chamber. I pulled the bolt out and looked and the ejector had a ring of rust around the base of it. It wouldn't move for nothing.
Now, that sucks. A brand new rifle and it doesn't work.
That being said, Mossberg service did me right. Both the salesman and the manager at Academy were adamant that I not return the gun to them if there was a problem. The Mossberg owner's manual and online service webpage both explicitly instructed to ship them the whole gun, but I only sent them the bolt head to save on shipping. I shipped it via USPS January 8.
After a week, I called and was told it should be shipped back to me in a day or two. I got a box today containing a whole new bolt. That's eleven days. They sent me more than they needed to to make it right. Although I was disheartened to find such a problem with my new gun, I guess I could say that I am pleased that the problem was with a Mossberg because they took care of me.
Now, that sucks. A brand new rifle and it doesn't work.
That being said, Mossberg service did me right. Both the salesman and the manager at Academy were adamant that I not return the gun to them if there was a problem. The Mossberg owner's manual and online service webpage both explicitly instructed to ship them the whole gun, but I only sent them the bolt head to save on shipping. I shipped it via USPS January 8.
After a week, I called and was told it should be shipped back to me in a day or two. I got a box today containing a whole new bolt. That's eleven days. They sent me more than they needed to to make it right. Although I was disheartened to find such a problem with my new gun, I guess I could say that I am pleased that the problem was with a Mossberg because they took care of me.
