giggitygiggity
Member
- Joined
- Mar 18, 2009
- Messages
- 2,251
I wanted to post concerning my recent experience with Mossberg Customer Service. In November, I purchased a Mossberg Patriot Predator rifle in 6.5 Creedmoor with Timber Strata stock and Patriot Brown Cerakote metal parts. Upon receiving the rifle, I noticed that the barrel was not evenly situated in the stock (see pics). Specifically, the one side had significantly more space between the barrel and stock. The other stock on the other side was super close to making contact with the stock.
I contacted customer service and an employee quickly replied and advised me to removed the stock and then put it back on in case it was something simple. I did that, but the issue remained. The representative then sent me a prepaid shipping label and instructed me to send the rifle in. I did so and Mossberg returned the rifle in a new cardboard box. I pulled pulled out the rifle and the problem had been fixed.
In summary, I am satisfied with Mossberg’s service. It wish they would have just sent me a new stock to eliminate me having to ship the rifle, but they paid for the shipping and fixed the issue so I am content.
Just figured I’d share a positive experience as we often hear about bad experiences.
I contacted customer service and an employee quickly replied and advised me to removed the stock and then put it back on in case it was something simple. I did that, but the issue remained. The representative then sent me a prepaid shipping label and instructed me to send the rifle in. I did so and Mossberg returned the rifle in a new cardboard box. I pulled pulled out the rifle and the problem had been fixed.
In summary, I am satisfied with Mossberg’s service. It wish they would have just sent me a new stock to eliminate me having to ship the rifle, but they paid for the shipping and fixed the issue so I am content.
Just figured I’d share a positive experience as we often hear about bad experiences.