My Taurus 941 and their less than enthusiactic customer service...

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flyingtiger85, what you describe is very common with even the highest quality .22 LR and .22mag revolvers. The mags are more troublesom because there is more unburnt powder to foul things. Yours is certainly not one of the lemons. Just brush it out well after 100 or so rounds, including under the star.
 
WifeofBleys, may we assume that by now you are enjoying your repaired 941?

No, H. Faversham...I still have not received my gun back from the gunsmith, nor have I even received a phone call. What originally was quoted to take "a few days" to fix has now gone into weeks. At first, I thought it rather good customer service that the gunsmith found something else to be a problem and took the initiative to order a new pin for it. Now, I am frustrated. Some communication would be nice.... If I don't hear anything in the meantime, I will be calling them by the end of the week. A couple weeks ago, we stopped by in person and he said he was still waiting on the pin to be shipped. I do want it to be fixed properly, therefore, I am willing to be patient. But to just be left hanging like this makes me think I will not use this particular gunsmith in the future, no matter how convenient his shop is to my home.
 
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Good luck, and I hope it all works out well.:)
 
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I respect your opinion, JR47. However, I have experiences Taurus's lack of customer service myself, twice, upon calling their customer service department. Two different employees that I spoke to gave me the absolute impression that they did NOT want to do the job they were doing. They refused to send me a shipping label. They gave me a very bad impression.
 
It sounds like the gunsmith is at the mercy of Taurus or whatever business it is that he ordered the part from. I'm sure he would love to get the repair over with and get paid. However, this certainly does not excuse his lack of communication. I hope you get your gun back soon and that it is working properly!
 
Fmjblack, there is no doubt in my mind that you are correct. That's why almost all gunsmiths I know won't work on a Taurus; too often it ruins the relationship between the gunsmith and his customer. Gunsmiths tell me they have just as much trouble dealing with Taurus as anyone else, but they get the blame. So now most of them just tell their customers that, because their stores sold the guns and because with some exceptions Taurus has a lifetime repair policy, they will ship (at cost, if any) customers' guns back to Taurus for repair.
 
[Mod Talk: This thread had better find a level of civility that is SORELY lacking or it will be closed and folks will take some time off. Left open at this point only so that Ms. WifeofBleys can report the final resolution of her problems.]
 
Thank you, Sam1911.

Still waiting on the gun, and at this point there has been no call from the gunsmith. :(
 
We have one of these in the case, still new, that has been back to the factory...or service center..twice for non-lockup problems. It seems that the smallest frame revolvers are uniformly lacking in two areas, and this is from handling, selling and returning for repair, a dozen or more.....trigger pull, and locking bolt issues.

Clean, deburr and lube.....still have problems. No one makes a spring kit for these either.

Have a tracker 17 and a Judge and both are great on lockup, trigger and indexing.

The big frame revolvers we've sold have been great.

We got in a 94 yesterday that was pretty well trashed from a cosmetic standpoint but had a great trigger pull and locked up fine. Had been well used. Did something happen recently? Did the basic lockworks get changed in the last five years or so? Wonder?
 
" Did something happen recently? Did the basic lockworks get changed in the last five years or so? Wonder? "

It's sad, PapaG, but something happened. This is from the link in post 30 of the "Taurus Model 94" thread now on page 1 :


QUOTE
Heffron Firearm Classics

Charles City, Iowa 50616

(641)-330-9560

NEWS and ANNOUNCEMENTS

3/6/2011: TAURUS and THE STUFF I HATE TO DO: So; what do I hate doing? Well, weeding the garden is no fun. Probably my least favorite is moving snow. Last spring I purchased a skid loader for moving snow. I played with it all summer like a big Tonka Toy. It worked great. When we got our first snow in November, I drove the skid loader about 50 feet and it broke. I just got it back on Friday. Thank goodness for a nice neighbor North of me. But, the thing I really, really hate doing? Announcing a new service and then immediately pulling it. It makes me feel.......... bad!
THE STORY BEHIND IT? Well, Taurus. Through the years, I have received many, many requests from Taurus revolver owners wanting to know If I could tune their firearms. Based on some experience I had with them I always said "no". Then........ I researched this. I worked with a number of revolvers. Some we purchased, some were loaners. We came up with a system of tuning that offered great improvements. The revolvers we tuned showed great promise. This is why we offered the services. Keep in mind, this research was not based on 2 or 3 revolvers either. We worked on good number of them. I felt good about it. Ahem.........
Since marketing the services, we have received 22 revolvers for various levels of tuning. Out of these 22, only 4 were reasonably fit/built/finished from the factory. The other 18? Well, I really don't mean to be cruel, but the words "Paper Weight" or perhaps "Boat Anchor" come to mind. Where were these when we were researching? RRRRRR!!!!!
To get into further detail, please allow me to present the following list with issues found on many, many of these revolvers.
-Grossly oversized throats. Try like .035"+ oversized in some cases.
-Grossly oversized forcing cones. Same dimentional errors as the throats. In addition to this, FAR too deep. Like by...... .080"!
-Excessive endshake. So much so that firing pin impact pushes the cylinder into the rear of the barrel.
-Extremely loose cylinder lockup. If it wasn't for the oversized throats and forcing cone, there would be so much lead shaving one would swear it's a shotgun.
-Poorly fit crane latch. Poorly fit as in........ .100" or so of slop.
-Missing springs. Some of these revolvers actually are missing springs, right from the factory.
-Rough barrels. If I lapped them enough to really get them smooth, the rifling may actually be gone.
-Double Action shooting malfunctions. Such as binding, skipping cylinders and sometimes not moving at all.
Remember the 4 that were O.K.? Well, that is actually now 3 due to double action issues on a .22 Tracker in Kansas.
All of the Taurus revolvers HFC has serviced will have the HFC warranty honored. However, I have no choice but to discontinue service on Taurus revolvers. Our customers expect a certain level of performance. Research years ago revealed that tuning Taurus was a bad idea. Research months ago revealed that it could work. Recent reality has showed that this was NOT one of my brighter ideas.
I sincerely apologize for any inconvenience, but to maintain OUR quality assurance, this is the way it has to be.
Many years ago, I received The Gospel According To Roger (my Dad) which stated: "When it comes to revolvers you've got Colt, Smith & Wesson, Dan Wesson and Ruger. Everything else is just a noise-maker." To that list of the "good ones", I will add Freedom Arms and U.S.F.A., but how right he was; oh yes, he was.
Again, my apologies. I guess as always, we must stick with what works......consistently.
Have a great week everyone and easy does it. -Mike
END QIOTE
 
UPDATE!!

Hello, everyone!

Just wanted to let you all know the good news, that I got my 941 back from the gunsmith today. Service was a little slow, IMO, since I dropped it off February 9th... But there do seem to be some obvious changes to the mechanics of the gun. The cylinder appears to be back farther against the frame, the cylinder also locks in alot tighter. The ejector star has been totally deburred. It feels alot stiffer to eject the cylinder.

I am not sure if any of the pins were replaced. I know that is what the gunsmith originally told me (that he ordered a new pin), but when I picked up the gun today and asked about it, the gentleman there (not the gunsmith who did the repairs) wasn't sure what was done and there were no notes on the repair bill. So, I don't know for sure what was done, outside of what I can see and the differences I feel in the overall operation of the gun.

I am taking the gun out tomorrow, and will be sure to post the results. If it is fixed, it is well worth the $40 we spent.
 
YAY!!!!!!

My husband and I went shooting today and the 941 performed flawlessly with the 100 rounds we put through it. We used Federal and CCI ammo. No problems!!! :) There is a difference in the overall "feel" of the gun and the sights seem a bit different as well. But, overall, we are very pleased with the outcome!

Edited to add: we did take a toothbrush with us to the range and used it regularly to clean under the ejector star and any loose powder we found hanging around. My husband said, next time we go out, he wants to take a cleaning rod with us, just in case.
 
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"But there do seem to be some obvious changes to the mechanics of the gun. The cylinder appears to be back farther against the frame, the cylinder also locks in a lot tighter. The ejector star has been totally deburred. It feels a lot stiffer to eject the cylinder."
"There is a difference in the overall 'feel' of the gun and the sights seem a bit different as well."
Glad you're finally happy, WifeofBleys, it's about time you got a break with that thing.:)
And now you've got me wondering about the differences you are noticing. Simple deburring would not cause all that. If you ever find out what had to be done, please let us amateur gunsmiths know.
 
I would like to know what was done, too, H. Faversham!! I'm not sure when I will actually be able to find out though, as the gunsmith who actually did the repairs has just had major surgery and I have no idea when he might return. But I definitely notice a difference in the gun. It was much "looser" before the repairs. Everything feels tightened up. But what I know for sure is that 100 rounds went through without a hiccup, and that made me happy!! :) I will be sure to post if I can find out what was actually repaired/replaced.
 
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