Remington Customer Service

[Fast Frank]

Yeah, I know...

That big, evil, money grubbing conglomerate bought out Remington and everything went to crap.

So here's my story.

Back in 2005 I bought a brand new Remington 11-87P shotgun. It's the semi automatic riot gun with the ghost ring sights, and it's a riot to shoot. I love the thing.

After owning it for a while, I noticed that the recoil pad had gotten sticky. I didn't think too much about it, because it wasn't really hurting anything. it just had a tacky sort of feel to it.

Then, maybe a year later, I pulled it out of the safe. It made a sound kinda like when you pull velcro apart as it came off the carpet in the bottom of my safe.

Yeah, something is definitely wrong here. The recoil pad has turned to mush. it's melted into goo. Not cool. I'm pretty sure that shooting this bad boy is going to ruin my shirt and leave a tar stain anywhere it's set down.

So, I looked around online and found a Remington branded recoil pad that's made for the synthetic stocks. it was like 15 bucks or something.

No go. It didn't fit. Apparently, the "Civillian" stocks are different than what's put on the police guns.

So, I'm stuck.

I called the Evil Cerburus number, expecting to get my head bit off by the Hound from Hell.

I was shocked when a pleasant fellow asked "How Can I Help You?" and then waited while I told him about my mushy recoil pad.

I was doubly shocked when he told me that the early "R3" pads all did exactly the same thing mine did, and explained that Limbsaver had changed the plastic formula in response to the issue.

And I almost fell out of my chair when he told me my new formula replacement part would be sent to me free of charge.

Now, I don't know about you guys, but this is excellent customer service in my book.

I was expecting the old "No, haven't heard any complaints about that" and the ten years I have owned it surely puts it out of any warranty periods.

So, Let's give Remington the bonus points they deserve. Maybe it's not all bad!

Now... Let's see what this new pad looks like... I'll post up when it gets here.

 

[Furncliff]

I'm glad you recieved a reasonable response from Remington ( I have an 1100-20). But if I had to bet I'd put my money on Limbersaver being the one footing the bill.

 

[russianbear]

Had a similar problem with the plastic screwdriver handles and a impact hammer,both SnapOn products. The screwdriver handles got sticky hammer just melted. SnapOn quickly replaced everything said resin problem with suppliers.

Just glad to hear Remington is quickly getting the problem solved. There has been some 700 rifle posted problems also the 870 pump shotgun,I have the 870 and have not had the slam fire problem some post about. I was worried when they the Freedom Group bought ParaUSA since I own one of their .45 handguns. But Para have their own contact number and support system,and were assured I would still get quality support.

 

[Garrobo]

I bought

a Remington 700 BDL in .30-06 in 1971 which fired when I left the safety off one time in 1988. This particular rifle was not on the list of serial numbers that Remington recalled to replace the trigger of those which mis-fired. I called Remington and told them about it and the guy said they'd replace the trigger anyway. They sent a postage free box, had UPS pick it up, replaced the trigger and sent it back to me within three weeks. They actually disassembled the bolt and cleaned it also.

 

[russianbear]

Garrobo That is good news glad to read they quickly got it fixed for you.

 

[alexander45]

Well we will see if it shows up

 

[WardenWolf]

Good to hear that they're on the ball. Hopefully they still will be whenever my father's rifle finally gets sent back to them for a new trigger. He's 71, not too concerned about it and, honestly, will probably never shoot that thing again in his life. It's an early 7mm Rem. Mag. Very nasty on the shoulder. The only "good" news is that I measured it one time, and it seems to be one of the early long-action 7mm's so it could be rebarreled to .30-06 or similar just fine. Something less abusive on the shoulder. Once I inherit it, I might rebarrel it for 7mm-08.

 

[Yo Mama]

Good that they fixed it, better if it never happened. If they knew about the problem before, they sure haven't made it well known.

 

[Tirod]

Better Customer Service than Microsoft with Windows 8. I'll take a durable goods maker over a virtual supplier for decent responsive customer service every time.

I'd type more but the cursor has frozen up agai

 

[Snyper]

But if I had to bet I'd put my money on Limbersaver being the one footing the bill.

They should since they supplied the defective product to begin with.
All second tier parts suppliers warrant their own parts one way or another

Who do you think gives you the drivetrain warranty on your vehicle?
The name on the hood or the company who really made it?

Here's a hint for many vehicles (DANA)

 

[Bang!]

Maybe they've improved. My experience with Remington customer service was just the opposite. Some of the worst ever, but that was two years ago. Still, I shy away from anything Remington. Fool me once....

 

[Fast Frank]

I got an email this morning.

"your parts have shipped"

It says USPS, 5 to 7 days.

O.K., three days from order to ship. I'm not mad about that but it's not the fastest I've seen.

Will post up as this progresses.

 

[Fast Frank]

So, I get a package today. Sweet.





I got my recoil pad a day early, and it looks right.

I screwed it onto the stock. It fits as good as the one that came on the shotgun.



It's not identical to the original, but this isn't a collector piece and the original was junk. I'm pleased with how it turned out.

Will it work as well as original?

Recoil isn't really an issue with this shotgun. It's about nine pounds empty, and holds a lot of ammo. It's gas operated, so there's stuff moving under considerable force the opposite direction of the shot and that soaks up recoil.

It's a pussycat to shoot.

I'm not worried about the new recoil pad being different than the original.

It's a home defense piece, and I believe it will work.





So, Cerberus and Remington get the Gold Star for excellent customer service this time, and I'm glad to be able to report that.