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Return gun, stop payment on CC?

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akodo

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Aug 31, 2005
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I purchased a gun at gander mountain. It was brand new, and in addition to the manufacturer's warranty (ruger, warranty = 0 years, or undefined) the store/chain gives a one year warrenty.

Took it out shooting, big feeding problem, failed to fully chamber 50% of the time. Pushed a 100 rounds through it just in case it was a break in thing.

Returned to Gander, gunsmith said the angles on the extractor were too sharp and messed with it a bit and gave it back.

Took it out shooting a second time. Failed to fully chamber average 1 time per 15 shots. Longest string without it failing = 34 shots.

Took it back in. Now I am kinda torqued. Gas ain't free, range session $15 per, = range gets $30 of my dollars not because I am shooting for fun, or for learning/improvment, but because I am testing gun function and then quality of repair. Same thing, ammo isn't cheap, and I am burning ammo to test the quality of repair, to see if the gun is truely fully fixed.

So took it back a 2nd time. Guy looks at my receipt, sees I bought a 250 rnd box of UMC ammo too. He tries to blame it on the ammo. I say 'It jammed with UMC, WWB, Mag-tech, plus i tested it with a few rounds of some really expensive top of the line home defense stuff' which seemed to stop that chain of thinking. Still, *** is the store doing selling UMC if they are then going to say 'and any problems wiht the gun we will blame on this ammo' Rugers should run ANYTHING mainstream ammo makers puts out, economy or otherwise.

So, they are sending it back to the factory for me. Still, one of the reasons I chose to buy this gun was to have it NOW, as it was 99% perfect regarding the features I wanted. Chose to not wait and have em special order, or transfer from another store, or whatever a slightly different model (D vs straight), Plus, as mentioned, I am kinda torqued about them making out like a bandit as I will need to buy more ammo to test out the gun, plus more range fees.


So, should I call my credit card and dispute the charges until I get a fully functional gun back in my hands?
 
Truthfully

I would be patient. Doesn't sound typical for a Ruger. They are generally pretty decent. It sounds like you didn't have to pay shipping, so I'd simmer down and wait. You may be able to get Ruger to give you some free mags or something for your troubles.

There's really no reason to try more than a couple different brands of decent ammunition.

I don't think you have a case for a CC dispute. It sounds to me like Gander Mountain is acting in good faith.
 
Never have I seen anyplace where a firearm is returnable. So it may be moot as far as returning it.

If you mean to dispute the charges, then pay them only when the gun is back 100% functional, why? As per my first statement, it likely isn't returnable. You'd loose the dispute.


-T.
 
I wouldn't do anything yet. Wait and see how it is when you get it back from Ruger,I bet they'll do you right.

Sorry about the wasted ammo and all that,but unfortunately that's the way it is sometimes.I've dealt with it myself.
 
Doesn't sound typical for a Ruger. They are generally pretty decent.
Click to expand...

ROFLMAO.gif


Never have I seen anyplace where a firearm is returnable.
Click to expand...
Me either and I've been in the same situation. Took six weeks and still didn't get the problem resolved. Ended up trading the gun.
 
So, should I call my credit card and dispute the charges until I get a fully functional gun back in my hands?
Click to expand...

No. If you do that then your money will be held up and so too will the gun.

1. Gander Mountain can site failure to pay and you will not get the gun back.

2. If they opt to issue a refund (that would be odd) that can not be done if the charge
has been disputed and the proceedings begun. It can also take months for the funds
to be released back to your account. They (the credit card company) have to submit
a request for information to Gander Mountain which has 45 to 60 days (IIRC, it has
been a while since I had to deal with this stuff) to reply.

I have seen people wait over 3 months before they had their funds released.
Even after Gander responds it can take forever for the credit card company
to make things right.
 
I've had a somewhat simular experience with a S&W M&P 9MM. Gun would not feed 50% of the time. Took it back to dealer, he sent it back to Smith, two weeks later I got my gun back and it worked perfectly. Please be patient, any repuable manufacturer will make it right. Ruger has great customer service as well as the other companies.
 
Doesn't sound typical for a Ruger. They are generally pretty decent.
Click to expand...
I agree. It would leave a bad taste in my mouth also, but since I have 3 Rugers now, and they all have operated without a flaw from day one, I don't think I would swear off of them. They are still a mechanical device and the bottom line is, they can fail. Let Ruger make it right.
 
Let me guess!
I am going to say P345. If correct, pull the mag safety and see if it runs. It will.
Click to expand...

Or try smoothing out the sharp edge where the feed ramp meets the chamber. One pass with a dremel polisher and mine functions 100% with all ammo I've tried, including handloads.
 
So, should I call my credit card and dispute the charges until I get a fully functional gun back in my hands?
Click to expand...

NO! Because of what Working Man said and because doing a CC chargeback is the LAST option. Wait and see what Ruger and Gander Mtn. do for you first. And since it is a brand new Ruger you have nothing to worry about. If Gander Mtn. doesn't get it fixed, take it and send it to Ruger yourself. They will repair it or replace it.
 
I think the issue here might be the fact that Gander Mountain now has a "guarantee" on most (if not all) of the new weapons they sell that is supposed to be above and beyond/in addition to the warranty you already receive. Haven't read all the details, but you would think that after their gunsmith had already messed with it and not fixed it, they'd just give the guy a new gun (and let Ruger fix the other one and then GM sell it used). I realize that virtually no place will take back a gun for refund now, but most places don't offer this "guarantee".
 
I have returned several guns for full refunds. Compare it to anything purchased elsewhere. If you bought an electric drill at Home Depot, got home and it didn't work, you would have no problem going back to the Depot for an exchange or full refund. Can you imagine what would happen if Home Depot said they would send it to Black and Decker for warranty repair ? If the product doesn't work 'out of the box', exchange or money back. If, a year from now, the product fails, now its a warranty problem.

But, always ask about the stores policy before you purchase. If the store says no, than shop elsewhere.
 
If it's a 345, it is very likely the magazine springs and followers. They work great in the P90, but not the 345. You can buy a set of replacement Wilson followers and springs and that fixed it for me.

I ended up selling mine because I didn't like the design which allowed the pistol to self destruct if you dry fired it without the magazine in.
 
Be patient.

I know we have come to be comfortable in our "instant gratification" society. So comfortable, that when we don't get it, we are inclined to throw a hissy-fit. If you had a similar situation with a car, it would go back to the dealer at least 3 times before being declared a "lemon". Yes, there is some time and expense involved in the problem resolution process. That's just a fact of life and something that has to be endured. Give Ruger a chance, odds are high that they will make it right with you.

We have 4 Ruger handguns in this home. NONE of them have ever exhibited any kind of problem or malfunction. My opinion of their reliability is very good. No, it's not a high-end firearm, but my experience is that what they do, they do consistently, and I'm happy with all 4 of them. Sending it back at this point is the right thing to do, be patient with the process and all will be well.
 
I do not care for Rugers, just a personal opinion. However, they make good stuff, and they will make it right. Can't say what Gander will do, but Ruger itself is a good company. My Brother-in-law has many Rugers, and they all function well. You just got a flawed one out of the run. Be Patient, ( I know, easier said than done ). They ( Ruger) will straighten it out.
 
You are right, being that this is a gun, you cannot exchange it like a black and decker power drill. However, It was purchased with an additional store warranty.

Had I just bought it straight no additional warranty, I'd expect them to mail it back for me, or at worst me mail it myself to ruger to be repaired.

However, once they include the Gander Mountain warranty, I expect them to step up to the plate. Telling me that the ammo I used was causing the jam is really really really out of line and sidestepping their responsibility. It is also very dishonest on their part. I come in, wanting warrantee repairs (lets say it is something their on-sight gunsmith can do) but the head of the hunting department says 'oh, you bought some UMC here, that is why it jams' and then sells me a box of something else, and i go back to the range and have the same problem. Well, good for gander, they just got another $20, that's what really sets my craw.

As far as disputing the CC payment, and them keeping the gun. I can see how that would work for the black and decker power drill, possession being 9/10ths of the law and all that, but once Gander transfers the weapon to me via FFL, and it is on their books, how can they legally hold it?

But like many others have said, yes, Ruger is generally good but on occasion produces a lemon. My beef isn't really with them, it is with how Gander handled the whole issue.

Also, Gander isn't going to cover any ammo costs etc. Would I be within my rights to state that before a firearm is considered fully functional, it needs to be 99.9% reliable, and they need to verify that before returning it to me as fixed. Which means they need to take it into the back room and run 1000 rounds through it without error? (and yes, they have a back room where they can testfire it, that's the first thing the gunsmith did when I went in for the first repair)
 
Yeah

In general, there's nothing wrong with UMC ammo. I never found it to be particularly accurate but...it's always functioned fine.

Go talk to the manager. If he/she doesn't make it right, don't shop at Gander Mountain anymore. That's about all you can do.

Be polite but assertive.
 
Almost no gun comes with a legal 'warrabty' anymore.
They would have to comply with the Magnuson-Moss warranty act and could only call them 'limited warranties' at best since the product must be returned for service.

Ruger stands behind their products and will repair them, as will most of the gun manufacturers.
Some are better than others though.
Gander should be handling the shipping to and from Ruger.
With an FFL they are allowed to use USPS.
 
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