S&W service problems

[HighExpert]

Over a month ago I sent my Model 41 in due to a failure to fire problem. I had replaced the firing pin with no good outcome. The gun sat in the intake area of Smith for four weeks. I called and was told that it was no in the Performance Center, which is where they said it should have gone in the first place? They knew it was a model 41 so why was it not sent there immediately. Now the wait time is 9 to 10 weeks. This is a competition gun for which I have no backup so no Bullseye matches for me. My wife has a Ruger, but I can't shoot the thing worth a tinker's damn, so why mess with it? I am, needless to say, less than impressed. Hopefully, their work is better than their routing control.

 

[BBBBill]

S&W ain't what it used to be. Much better to send it to one of the bullseye smiths specializing in them. The repair process would be more thorough with better results.

 

[Cemetery21]

Like Clark? I have not had occasion to use them in a long time, but they used to be excellent.
But, I also had good turnaround on a Smith sight repair from S&W back in the day.

 

[BBBBill]

Like Clark?

Yes, but there are several others who can do equally well. Others are Greg Derr, Dave Sams, and KC Crawford. There are others that don't come to mind at the moment.

 

[George P]

S&W repairs have been backed up for quite some time. I needed my 66 worked on, and it was 8-10 weeks for the work to be done.