Small Gun Companies and Customer Service

[41magsnub]

Is it just me, or does there seem to be a prevalance of smaller firearms related companies having poor customer service... not always... but it seems to be the first thing to go when they get busy.

I have a credit with Atlantic firearms what I am trying to apply towards a purchase and they have been ignoring voicemails and emails for the past week. Do they not want my money, at least the money beyond what the credit is for?

I ordered a suppressor from a local company and they are supposed to be getting me the ATF paperwork to sign. After placing the order.. nothing yet for several days. Before the order.. they were Johnny on the spot.

I understand being busy... but a quick note stating "hey, we are backlogged" instead of just silence would go a long ways towards maintaining goodwill!

 

[Zak Smith]

I ordered a suppressor from a local company and they are supposed to be getting me the ATF paperwork to sign. After placing the order.. nothing yet for several days. Before the order.. they were Johnny on the spot.

Unless they had it in stock, they have to wait for the ATF Form 3 (manufacturer to dealer or dealer to dealer transfer of NFA item) to clear before the sender can ship it to your dealer. Form 3 wait times are typically 10-30 days.

-z

 

[bigfatdave]

Don't Kel Tec and NAA have some of the best CS?

 

[41magsnub]

Unless they had it in stock, they have to wait for the ATF Form 3 (manufacturer to dealer or dealer to dealer transfer of NFA item) to clear before the sender can ship it to your dealer. Form 3 wait times are typically 10-30 days.

-z

Ok, but some acknowledgment of the order, or hey.. here is where we are at.. or some sort of response to communication at all such as answering the phone or returning a voicemail or email would be nice. Taking my money, then providing no receipt or feedback is poor customer service.

 

[Bubbles]

Some large firearm companies have exemplary customer service. Others not so much. The same goes for small companies.

If you don't like how you're being treated, shop elsewhere.

 

[bigfatdave]

Maybe they expected you to know the routine delays of suppressor purchases?
Is your question resolved by their FAQ or a phone call?

Hardly worth condemning every smaller arms company based on slow response time.