Sturdy vs. AmSec - Finally Decided

[Triumph]

Z-Michigan - Thanks for the feedback. I know I will be happy to get it.

All -

I included the Sturdy warranty earlier in this thread.

I have the AmSec BF warranty on PDF but cannot figure out how to cut, paste & post.

It is clearly listed on their website under service. There is a specific PDF form for the BF safes.

So for the benefit of all can someone cut & past the AmSec BF warranty?

 

[Keizer]

Here's the warranty that came with my AMSEC.

The lifetime warranty.


And the limited warranty.

 

[Keizer]

They have an additional warranty for $150 that will cover any damage due to attempted burglary.

I wonder why they charge extra for that?? AMSEC doesn't. See my above AMSEC lifetime warranty. Also, does that include cosmetic damage repair? So if someone came in and beat the crap out of your Sturdy, but didn't get in and the mechanics still work, would they fix the dents and repaint?

I know AMSEC will repair mine if someone tries prying it open and is unsuccessful.

 

[heeler]

The warranty plaque Keizer so kindly scanned in was the same I dug out of my safe last night and was referring to in post #30.

Again my number one concern for any safe I thought about buying was the replacement or repair free to me including shipping in the case of theft,attempted theft,or fire.
On the Amsec I am covered.

 

[Keizer]

my number one concern for any safe I thought about buying was the replacement or repair free to me including shipping in the case of theft,attempted theft,or fire.
On the Amsec I am covered.

Those were my main concerns as well. As far as the actual moving parts failing inside the door, I would most likely try and troubleshoot it myself. I mentioned this in the other thread about warranty's. The working parts behind the door panel on the AMSEC's are pretty simple. Really basic stuff actually, and I don't really see how much could go wrong in there.

About all that could go wrong would be an electronic lock malfunction. At least that is about the only thing I worry about.

 

[btn]

All this needless discussion... the guys comment was totally correct. I don't understand why some took it so personally or viewed it as a negative.

Seems like a pretty good guarantee to me since it covers the two events that would cost the owner the most amount of money.

ey have a lifetime replacement warranty for theft and fire damage. They only have a 1 year warranty on everything else (lock, mechanism, manufacturing, etc.....)

 

[a1abdj]

All this needless discussion...

You said it! A bunch of needless discussion.

We should be focusing on the really important stuff, like who uses the best primer.

 

[adirondack]

Here's Sturdy's normal and extended Lifetime Warranty

Extended Warranty

 

[Keizer]

All this needless discussion

It's not needless at all. You stated that Sturdys lifetime warranty is better than AMSECS. (Post #15). As it turns out, you have to pay extra to get Sturdy to cover mechanical defects for a lifetime.

 

[adirondack]

No that's incorrect, that is covered. And even with the extra 150, the Sturdy still costs less.

 

[adirondack]

Limited Product Warranty
LIMITED WARRANTY—SECURITY SAFES & ELECTRONIC PRODUCTS
Product Category Duration of Warranty
(Beginning from date of first consumer purchase / Proof of purchase necessary)
All Safes and related components . 1 Year Parts & Labor
Electronic Locks and related components . 1 Year Parts & Labor
Special Extended Warranty / Product Category
(See special coverage guidelines enclosed for each product category)
U.L. Listed Fire Safes. 1 Year Parts & Labor—Lifetime Free
Super Brute Floor Safes. Replacement
Gun Safes

This is right from AMSEC, not sure but it looks like only 1 year parts & Labor for All Safes and related components.

http://www.amsecusa.com/Support/ProductDocument/Warranty_Information/General_Safe_Warranty_and_Instructions/

 

[adirondack]

• Don’t slam the door. Extreme shock can damage the lock or jam the boltwork.
• Don’t shut the door with the boltwork in the locked position. Damage to the boltwork and marring the safe’s
finish may result.
• Don’t stack contents of the safe so that the door must be forced shut. Jamming of the boltwork may result.

I also liked this important information in the operating instructions, Sturdy didn't tell me I couldn't do the above; in fact I think they encourage it.

 

[btn]

"all the needless discussion" was about what Amsecs warranty covered because the quote in "post #15" was correct.

 

[a1abdj]

Well I'm glad somebody posted Sturdy's warranty, as it certainly clears up some misinformation being spread by their own representative.

For example, adirondack, says:

Quote:
• Don’t slam the door. Extreme shock can damage the lock or jam the boltwork.
• Don’t shut the door with the boltwork in the locked position. Damage to the boltwork and marring the safe’s
finish may result.
• Don’t stack contents of the safe so that the door must be forced shut. Jamming of the boltwork may result.

Sturdy didn't tell me I couldn't do the above; in fact I think they encourage it.

But Sturdy says:

This warranty does not cover damage to the safe which results from acts of God, misuse, or abuse

It should also be pointed out that Sturdy's warranty only covers locksmith openings if there are "defects in its mechanical parts". I'm probably splitting legal hairs here, but let's use an example of a loose screw or bolt causing a lock out (happens all the time). In most cases, most manufacturers would cover this event under their standard warranty, even though the screw or bolt falling out would not be considered "a defect in its mechanical parts". After all, the screw or bolt isn't defective, it simply unscrewed.

They also have the warranty voiding exception of buying the extra good, super duty, would take an act of God (not covered under warranty) to get through hard plate. Sturdy is the only company that I'm aware of that voids their warranty due the the factory installation of something that actually increases the security of the safe.

 

[heeler]

So what exactly are you getting extra for the $150.00 extra lifetime warranty??
Fwiw Adirondack the similiar Sturdy was higher in cost to my BF.
However the difference was no more than 100.00 BEFORE shipping at the time.
I paid zero shipping.
I for one am not going to strain gnats here on which safe is better because either beats the paint of the competition they are up against.
In reality the difference between the two for what they are meant for are pretty much neck and neck.
Anxiously awaiting seeing Triumphs new purchase.

 

[a1abdj]

So what exactly are you getting extra for the $150.00 extra lifetime warranty??

Uh oh! Somebody messed up on the photoshop!

Sturdy owners should all save a copy of the "Standard Lifetime Warranty" as it's pretty much a copy and paste of the $150 version.

It also appears that this thread is being closely followed, perhaps even being participated in by Sturdy themselves. I wonder how long before their website is changed again to correct the warranty issue just pointed out here.

Doing the following will NOT void the warranty: Changing the combo, cosmetic alterations made of the safe, over torqueing the handle, and not keeping it properly maintained by a professional. All of Sturdy Gun Safes have the same warranty, so it doesn’t change depending on what safe you get.

 

[adirondack]

It should also be pointed out that Sturdy's warranty only covers locksmith openings if there are "defects in its mechanical parts". I'm probably splitting legal hairs here, but let's use an example of a loose screw or bolt causing a lock out (happens all the time). In most cases, most manufacturers would cover this event under their standard warranty, even though the screw or bolt falling out would not be considered "a defect in its mechanical parts". After all, the screw or bolt isn't defective, it simply unscrewed.

Since I recall Alyssa saying they haven't had a mechanical failure yet, it's probably not going to be an issue but those of us fortunate enough to have Sturdy Safes know we won't have to worry about them taking care of us should we need their help.

Uh oh! Somebody messed up on the photoshop!

Sturdy owners should all save a copy of the "Standard Lifetime Warranty" as it's pretty much a copy and paste of the $150 version.

No Frank again your aren't stating information correctly, I'll let you find your mistake in the second paragraph of their warranties.

 

[Triumph]

Keizer -

Also, does that include cosmetic damage repair? So if someone came in and beat the crap out of your Sturdy, but didn't get in and the mechanics still work, would they fix the dents and repaint?

Another nice thing about my Sturdy. If someone beats the crap out of it who cares? It might be like a pimple on Marty Feldman, who'd notice. Not like it's the most attractive thing anyway.

I fear it was leadcouncil's quip about the carpet swatches & interior design party that made me question my manhood & buy the Sturdy in the first place.

 

[a1abdj]

No Frank again your aren't stating information correctly, I'll let you find your mistake in the second paragraph of their warranties

I should have put a smiley or something in there. I was being sarcastic. It's already been discussed that the $150 is an "insurance policy" that covers the burglary aspect.

Since I recall Alyssa saying they haven't had a mechanical failure yet, it's probably not going to be an issue but those of us fortunate enough to have Sturdy Safes know we won't have to worry about them taking care of us should we need their help.

I believe the same statement can be made for a variety of other manufacturers.

 

[Triumph]

Keizer - I'll be pinging you on help with the lights.

heeler - you'll be one of the first to know when it arrives. I look forward to you coming to see it.

 

[btn]

Uh oh! Somebody messed up on the photoshop!

Sturdy owners should all save a copy of the "Standard Lifetime Warranty" as it's pretty much a copy and paste of the $150 version.

I don't follow you. What exactly are you talking about?

It also appears that this thread is being closely followed, perhaps even being participated in by Sturdy themselves.

How would you know they're following this thread? And who you do you believe this Sturdy employee is?

As we all know Alyssa hasn't exactly been shy about coming on here to respond to you.

 

[a1abdj]

How would you know they're following this thread?

They follow all of the high road threads. They even have several linked on their site. There has also been verbage changed on the site over time that reflects current discussions going on here.

And who you do you believe this Sturdy employee is?

They're probably not an employee.

As we all know Alyssa hasn't exactly been shy about coming on here to respond to you.

Yeah, shy certainly doesn't describe her.

 

[Triumph]

Alyssa just called & told me my safe is ready. Gave them the card # on Monday night & they want to deliver on Tuesday - impressive. Unfortunatly I am not around next week so I have to wait unti Nov. 3rd.

I told her we have a good thread going on here. We will see if she joins.

 

[leadcounsel]

I fear it was leadcouncil's quip about the carpet swatches & interior design party that made me question my manhood & buy the Sturdy in the first place.

Probably the nicest thing anyone has ever said to me on this forum!

Alyssa, are you tracking this... I may need to order a 3rd safe soon and expect some extra love!

 

[adirondack]

(a1abdj) Well I'm glad somebody posted Sturdy's warranty, as it certainly clears up some misinformation being spread by their own representative.

For example, adirondack, says: (Speaking about AMSEC BF from their operating instructions manual.)

• Don’t slam the door. Extreme shock can damage the lock or jam the boltwork.
• Don’t shut the door with the boltwork in the locked position. Damage to the boltwork and marring the safe’s
finish may result.
• Don’t stack contents of the safe so that the door must be forced shut. Jamming of the boltwork may result.

(Adirondack) Sturdy didn't tell me I couldn't do the above; in fact I think they encourage it.

(a1abdj) But Sturdy says:

Quote:
This warranty does not cover damage to the safe which results from acts of God, misuse, or abuse

Well abuse is a relative thing. To AMSEC apparently abuse means just slamming the door, or closing the door with the active bolts extended, or closing the door on something.

For Sturdy, abuse must be measured against a higher standard. Maybe it's dropping the gun safe from a 3 story window.

Here's some video and don't do this AMSEC BF owners according to AMSEC:

Fork Truck Test but notice bolts extended and door being slammed on the extended bolts repeatedly

Sledge hammer on bolts, Fort Knox makes a big deal that their safes can handle this type of attack and Sturdy handles it with no problem, can the AMSEC BF?

Closing the Sturdy on something doesn't jam up the bolt works, AMSEC appears to be concerned about this

So anyway, abuse appears to mean different things to these two companies.