Taurus customer service?

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Pyro

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I bought a new Taurus TCP yesterday and it's already broken.
About 70 rounds into breaking it in later I was suddenly getting FTF's and FTE's until the slide ceased half-way out of battery. Boy it was stuck!

Gunsmiths at the range couldn't figure it out, after a bit of a fight with it the gun got disassembled and am going to give Taurus a call tomorrow about it.

Anybody have any experience with there customer service?
I have heard some horror stories about customers like me!

I don't want to regret this purchase, I like this little gun!
 
I bought a new Taurus TCP yesterday and it's already broken.
About 70 rounds into breaking it in later I was suddenly getting FTF's and FTE's until the slide ceased half-way out of battery. Boy it was stuck!

Gunsmiths at the range couldn't figure it out, after a bit of a fight with it the gun got disassembled and am going to give Taurus a call tomorrow about it.

Anybody have any experience with there customer service?
I have heard some horror stories about customers like me!

I don't want to regret this purchase, I like this little gun!
I, after over 100 trouble free rounds with my TCP 738
started to get feed failures on the 4th or 5th round every time.

On the Taurus web site there's a form to fill out & print.

I did this & sent in my 738.

Dont bother with the status page they never updated mine.

They had it for 2 weeks, got it back and on the 1st mag it failed to feed on the 5th round.

Took it apart and it was a bit dry, oiled the heck out of it and ran 3 trouble free
mags.

I only use 95 grain fmj.

EDIT: They said they polished the feed ramp and its very smooth & shiny now.

Jimmy
 
Thanks Jimmy.
I hope my experience goes as quickly as yours.
I'm very disappointed the firearm is already rendered inoperable after 70 rounds when I've read so many good reviews of the firearm.

A lot of people talk bad about Taurus, I hope there CS turns my :( into a :D and not into a :banghead: :fire: :cuss:
 
I have sent in many customer guns to Taurus for repair. My only two complaints about their CS is trying to get a hold of a live person by phone in a decent amount of time and the length of time it takes for them to get a repair turned around.
 
I'm not surprised at your experience with Taurus. I had 4 taurus pistols and so far 2 have failed. I will never buy another POS Taurus EVER AGAIN.
 
I'm not surprised at your experience with Taurus. I had 4 taurus pistols and so far 2 have failed. I will never buy another POS Taurus EVER AGAIN.
 
I have a 709 slim that I sent in. Was shooting low left and I was pretty sure it wasn't me. They fixed it no questions asked, ( new barrel or slide, can't remember which they replaced) turned it around in about 2 weeks.

Totally hassle free transaction.
 
Just got off the phone with them.

They have emailed me a packaging label for the transfer, no questions asked.

I need to include a copy of my drivers license, that is a little different but I'm not afraid to show them my ugly mug.

So far so good...I hope. I'll get some more ammo in the mean time.
 
Sent a PT-22 in that had never run right.
Returned in 3 weeks.
The repair slip looked like they completely rebuilt the gun. Saying everything was broken.
All fixed and runs fine now.

The comment on the status page is spot on. It's worthless.

AFS
 
Only 5 posts for a hate Taurus rant that ignores the question. Just so he wanted too make sure everyone knows how he feels he repeats himself in Post 6.

Quality control is spotty.

Customer service is great.

They act like the employees are paying for gun oil out of their own pocket. I had a problem with a M941 action freezing up until I put three dots of Breakfree CLP into the action.

p.s. Oil it with a good oil before you shoot it after you get it back.
 
EDIT: They said they polished the feed ramp and its very smooth & shiny now.


Sent mine in 2 times lite strikes
Both times came back with the above and lite strikes were still their.
I will not buy any more of their junk . I had 1 out of 3 that worked and that was the PT-92 .

Iam afraid to buy a Rossi now they have their fingers involved . These were good pistols before Taurus . I don't know since Taurus got involved .
 
I purchased a used Taurus 450 Ultralite, knowing it had problems (ie, I got it cheap).

Called Taurus, they sent me a shipping label, sent it in, and about 10 days later I got back a fully functional 450 Ultralite. This is a revolver they haven't made in about 10 years.

So, I would have to say my ONE experience with them was positive.
 
A. Highest incidence of returns to factory of any of the guns we handled at the shop where I was employed from '08 through '12.
B. Repairs were often not done or were not done correctly..case in point: Judge with waaaaay oversize chamber throats, leaded badly. CS rep agreed to replace cylinder, noted serial no. When gun was returned the repair ticket said, "timing adjusted". Same cylinder, same leading problem.
C. Ordering parts: take order, charge you, then six months later ship the par they said was in stock when you ordered saying backorder takes time
D. All that said, I'm glad my Tracker 17 works well. Hate to have to send it in and get it messed up.
 
My TCP failed in under 200 rounds, light striking primers, hammer falling from half cock. I had a tcp a few years back in stainless that ran great. I foolishly sold that to step up to 9mm. Long story short I went back to a small pocket pistol and this one died. Taurus didn't recognize they had received the pistol until 10 days after it arrived in Miami. I only found that out after spending 90 minutes on hold with customer service, and no that's not an exaggeration. Another three days went by before I could get an eta. 6-8 weeks they tell me. That will be 2 1/2 months for a warranty repair. The upshot is if you like Taurus....great, ive had a few of their products over the years and the quality has been so-so. But don't let the fact that they advertise a lifetime warranty be the deciding factor. It worth about as much as the paper it's written on
 
My recent and past Taurus experiences have forced me to make the decision to never buy another Taurus gun.

My first gun was a Taurus 83, in nickel. The nickel was done very well. The gun itself, not so well. The first six shots fired ok, but the gun spit lead very badly. It was super bad out of time. It's real problems were the front of the cylinder wasn't flat, and the rifling inside the barrel was totally messed up, it literally stopped about 2 inches into it, and then started again. The gunsmith at the local place I shot at was mystified how it could have even been done like that on purpose, let alone by mistake. The lead had to be pounded out of the barrel after every cylinder So, off to Taurus it went. I put on a note I stuck inside, "Barrel is defective, leads up extremely bad, has to be pounded out with a brass screwdriver!". I got the gun back about 5 weeks later, with the cylinder replaced and it didn't spit anymore. It had a new problem, light primer hits in DA mode. And the barrel wasn't replaced or fixed, it was full of lead and bullet jackets. I called them up and some guy picked up the phone and said that there was nothing wrong with the barrel at all. I laughed, and said, "Well, ask someone who can see to explain the problems it has!", and he said, "Send it back!", so I did, and a note was in the box, "Customer states barrel is defective" and under it, "Barrel is OK, within specs". I told several people who had seen the gun that and they all laughed. I got rid of it soon after.


A friend of mine had an 809 and I really liked it and his DID shoot great. So I bought one, giving Taurus another chance after all these years, and it was a disaster. It did all the usual FTF type stuff, and we didn't see anything obviously wrong, so I sent it in. It came back and they had polished the feed ramp and other than that, nothing I could see, and it still had problems. Was it better? Well, yes, but not much. I sent it back again, and it still was totally unreliable, even wet with oil it would have problems, dry it was a one shooter. I finally sold it to a friend who has so far failed to fix it and it's his "When I'm bored, I'll mess with it" project. I see deals on Taurus guns and I want to try again, but I think, "Nope, I'll buy something that works instead, like a Canik or one of the other Turkish guns".
 
They act like the employees are paying for gun oil out of their own pocket. I had a problem with a M941 action freezing up until I put three dots of Breakfree CLP into the action.

p.s. Oil it with a good oil before you shoot it after you get it back.

The above is key, far too many do not lube the small auto's, I have a 738 and709, zero problems. The 738 was run very wet during break in, any small auto I do the same way, lots of lube.

Remember an 11 ounce gun is not a range piece and does require more care, going out and shooting 100 rounds without oil is a huge mistake.

Having said that I agree Taurus needs to rethink quality control and the need to have parts on hand prior to making new models, right now they have a huge problem with magazines for some models.

Suggestion: machines work better clean and lubed.
 
Do a search.
You will find many, many instances of Taurus problems.
Lots of them have involved sending the same gun back time after time, without having the original problem fixed.
 
I have only had one Taurus wheelgun and it went back to the factory once via a gunshop. After which, it has run like a top.

On an unrelated issue (wanted to buy a part), I tried to contact their customer service. It simply didn't exist in the mid-2000s when I had to contact them. Oh they had a website and a telephone number, but over a half-dozen attempts to get to a human being and/or get a return phone call, email, or letter (the actual paper kind) resulted in nothing. I finally gave up because it wasn't that important. Granted, that was some time back, so maybe it has gotten better.
 
I guess I've been fortunate. I have had oodles of Taurus guns, and the only problem I had was with a spring guide that broke on a 709, but it broke because my Son had pulled it back and let it snap against the guide. I called them, and although I had to sit on hold for a good 45 minutes, once I got a CS rep, I had a new guide / spring at my front door within a week.

Other than that, I got a new 608 that was real sloppy, wouldn't shoot consistently in time either. I pulled the side plate off, and discovered a bunch of metal shavings that were interfering with hand travel and seat. I rinsed it out real good with acetone and a brass brush, oil it lightly, and it has been trouble free ever since.

GS
 
I have owned over a dozen. Only one gave me problems. I sent it in and they returned it with a new part within three weeks or so. Too bad that didn't fix the underlying problem. I sent it back again a couple of weeks ago. Hopefully it will be fixed properly this time.
 
The dealer I go to here in Pennsylvania sends a pile of them
back every week. It is enough to scare you into something
else. Yet, I have a 9mm Millenium Pro and it's been working
for about 6 years and has a lot of rounds through it.

Zeke
 
I've owned a couple a PT 92, 85 with concealed hammer DA only and this PT 101 in 40 S&W never had a problem with any of them
They get a bad rap but not sure its really deserved at least my experience with them.

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