I shipped my Taurus model 96 ('88 manufacture) back to the factory for a broken firing pin around the 2nd week of October. Today it was returned to me, free of charge, in about 6 weeks total time. Although I did not hear back from them until a few weeks after the gun had been shipped, this was the same timeframe given in their letter of receipt. I did try to reach their repair department by phone without success twice. Why doesn't a company as large as Taurus have a toll free phone number?
The revolver came back in great condition, just as it had been sent, with a short note to clean the gun after each use
We have all heard good and bad things about Taurus and I wanted to state that I am satisfied with their turnaround time and quite pleased to see that their lifetime warranty repair is in service. Smith and Wesson charged me $80 to repair a revolver of the same age and they took longer getting around to it. Also, one of the parts they replaced broke within the year. I'm sure it was a defective spring, but meh..... :banghead:
The revolver came back in great condition, just as it had been sent, with a short note to clean the gun after each use
We have all heard good and bad things about Taurus and I wanted to state that I am satisfied with their turnaround time and quite pleased to see that their lifetime warranty repair is in service. Smith and Wesson charged me $80 to repair a revolver of the same age and they took longer getting around to it. Also, one of the parts they replaced broke within the year. I'm sure it was a defective spring, but meh..... :banghead: