Taurus warranty service rant

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jr45

jr45

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First time using their warranty repair service for my M44 revolver (one of the ejector pins fell out)...what a nightmare!

They received the gun on 26 May 09, sent me a letter indicating that it will take 5-6 weeks for repairs. Now it has been 10 weeks and no gun. Called Taurus and they informed me that they are going to replace the entire cylinder and it will be another 4+ weeks!:cuss: I like Taurus however; this experience is giving me second thoughts about purchasing anymore of their products.

I wish they step up to the plate and just send the customer (me) another firearm. Has anyone else been through this?
 
Your walking a road many others including I have walked before, Their customer service is one of the reasons I will not buy another Taurus, and lets not talk about having to pay shipping.
 
Everyone complains but they are a huge entity that sells a lot of great guns at very reasonable prices and unfortunately it does takes them some time to service their guns but it will get serviced. Eventually. :)

The bottom line is, it does take some time, but your gun will be fixed. In the microwave and drive-through era we live in, anything that doesn't happen NOW, makes people crazy.
 
I bought an STI a few months ago and after 100 rounds, the mag that came with it lost enough strength that it couldn't lock the slide back.

When I emailed asking what the best replacement spring was, they shipped me 2 new magazines that day.

but it will get serviced. Eventually.
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Unfortunately, this is the attitude that has allowed horrible service to become the norm. Look how far it's gone - it used to be that the company made excuses, now ordinary people are making excuses for the company. It's pitiful.

Besides, 10 weeks isn't "NOW". It's 2009, not 1909 (though it probably would have been fixed quicker if it were).
 
The bottom line is, it does take some time, but your gun will be fixed. In the microwave and drive-through era we live in, anything that doesn't happen NOW, makes people crazy.
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That's just weapons grade bull-onium. I shipped my raging bull before Thanksgiving, it took Taurus until April to decide they wouldn't fix it and instead send a check. I called the vice-president twice a week for 2 months to get a response. No more Tauri for me
 
That's just weapons grade bull-onium. I shipped my raging bull before Thanksgiving, it took Taurus until April to decide they wouldn't fix it and instead send a check. I called the vice-president twice a week for 2 months to get a response. No more Tauri for me
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So they sent you a check and made it right. You didn't like it but they didn't out and out jack you.

Taurus is what it is. A Brazilian manufacturer of pretty good guns at great prices and along with that comes clunky, slow service.

If folks expect or _demand_ more, just go elsewhere.
 
What happened to the guy who had the finish come off his revolver? I know he sent it back to them and they returned it saying nothing was wrong with it. Did he ever get a resolution?
 
Quote:
That's just weapons grade bull-onium. I shipped my raging bull before Thanksgiving, it took Taurus until April to decide they wouldn't fix it and instead send a check. I called the vice-president twice a week for 2 months to get a response. No more Tauri for me

So they sent you a check and made it right. You didn't like it but they didn't out and out jack you.

Taurus is what it is. A Brazilian manufacturer of pretty good guns at great prices and along with that comes clunky, slow service.

If folks expect or _demand_ more, just go elsewhere.
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I wouldn't either.
6 months to decide they couldn't fix something isn't good service. 6 weeks and a check would be adequate...barely.
Joe
 
I wouldn't either.

6 months to decide they couldn't fix something isn't good service. 6 weeks and a check would be adequate...barely.
Joe
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I didn't say I would like it either but I very much love what I paid for my PT1911 and very much love what I paid for my Tracker 627. If they go down and I can't fix it myself, I will resign myself to sending the gun in and waiting a good amount of time for it to be returned.

And if I got a check in lieu of the firearm I sent in, well then Taurus has made me whole. No harm, no foul, I just go buy another one.

When Taurus comes out with their 9mm 1911, I will try to be first in line for what should be a really good gun and a really great price. That is what the company is about.


Viva Taurus!
 
As I stated in my original post, I like Taurus however; I believe their customer service (at least for repair time) is horrible. If I have to wait another 4 weeks, that would mean the gun has been out of service for 4 months...too long for any type of repair. I also own a Kel-Tec P11. I sent it in for repair (ejector replacement and ramp polish) and had the gun back in my hand with-in two weeks.

One of their selling points is the warranty. I would have not bought it if I was informed that it will take months to repair if needed. Of the 4 Taurus handguns I own, this is the first to break. A simple ejector pin should be replaced, not the cylinder. By the way, Taurus informed me that there are significant variance in sizes from gun to gun they manufacture which requires them to replace the entire cylinder instead of installing a new pin.
 
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I've had to send my PT1911 back for the ambi-safety issue.

I got it back and fixed perfectly in less than a month, no money out of my pocket. They paid the shipping both ways.

I don't have any reason to complain...
 
I bought a Taurus 38 snubnose hammerless pistole from a friend of mine and the hammer would not set off the primer every time. It got to the point that I would have to pull the trigger on each round at least twice before the bullet went off. I sent it back to Taurus even though that the gun was made in 1993 and had probably 30 different owners. I paid 7 dollars to ship it too them. The weapon was fixed and sent back to me in 5 days. Taurus spent 28 dollars to ship it back to me over night. I got the reciept that they had recieved the weapon, two weeks later. I am very pleased with Taurus. I got my gun back long before they let me know that they had it. I dont know what the problem is with your guns but I think that maybe the guns your sending back are specialty guns and you have to wait for the special parts. As for my 38, it was fixed in a jiffy.
 
maybe the guns your sending back are specialty guns and you have to wait for the special parts
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Mine is the model 44 (M44) and is their typical 44 mag revolvers. Taurus stated that they have to order the entire cylinder from Brazil since the ejector pins are not interchangible (size variance from gun to gun regardless of model). For the price, they are fine guns but having to wait 4+months for a simple repair is bad.
 
You can read all about my Taurus Experience

Here

Honestly, I can't say if I'd buy another one, at least not the new revolvers. I hear good stuff about the autos though.
 
tAURUS

you just gave the answer why it takes so long. the company in florida is there sales represenitive.they may be able to do small jobs but the others go back to Brasil.I have a Rossi 22 and its a fine accurate revolver my friend has a taurus 38.it works good.you said your gun was old and who knows how many butchers had it.:rolleyes:
 
I can't speak about their service but I have had very good success with a PT92
I've heard plenty of stories about long waits on all gun repairs the last year or so. Sometimes the squeaky wheel gets the grease.
 
Do you guys have any idea how long it takes to send a gun to Brazil and get parts back when you're using low-cost, low-bidder banana boats for transportation?

Me either.

John
 
IF you read the actual warranty, something all too many obviously don't, finish is warranted for one year from purchase. Shipping is paid, both ways, for that first year, as well.

I pay attention to the complaints people make about various guns on multiple forums. Many shouldn't have a gun. They buy them without ever seeming to inspect them before purchase. They immediately head for the range, and shoot a dirty, and un-lubricated, gun, then complain about jamming.

Guns are returned because they won't shoot to point of aim? Get a grip, and try to learn how to shoot, especially with different sights than you're used to. It's impossible for a factory to sight in a gun for the various bullet weights, velocities, and sight pictures used, much less the distances involved.

Before the "it's not my fault" generation grew old enough to purchase a gun, the individual either adjusted their sights, of their load, to hit properly. It should still be done.

I own a dozen Taurus revolvers and pistols, along with supposedly "superior" brands, and I can tell you from experience that Taurus is no worse than HK, Sig, S&W, or Ruger.
 
JR47,
I am not sure if your statement in direct response to my post (original). One of the two ejector pins fell out and was lost...nothing to do with point of aim, finish etc. The cylinder will not index correclty without both pins and what has suprised me is that I will have to wait 4+ months total to have a new cylinder installed instead of a single 25 cent pin.

Besides owning the problemed M44 (SS 4"), I also own another M44 (blue 6.5"), a PT92 and the 145. None of these have given me any trouble thus far, and based on my current experience with Taurus, I pray they do not break.
 
Shipping is paid, both ways, for that first year, as well.
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I had a taurus fail within the first year and when I called they didn't say ANYTHING about free shipping in the first year. I had to pay a pretty penny to get it there.

I wonder if the owner who just got a check back was also paid for his shipping. If not, they did NOT make him whole.

I also had to wait 6 months to get my gun, after being repeatly told "one month wait"

Regardless of how long the wait is, LYING to your customers is NOT good customer service. It would be bad enough if Taurus simply said 'we have your gun, it may take up to a year to fix it'...continuing to give the 'one month' line is WRONG.

Second, if I buy a product, I want a product, I don't think it is fair for the company to sit on your money for long periods of time. Had Taurus received the gun, and after a few weeks cut a check, I'd say that would be fair, but to hold it for 6 months and THEN cut a check...no, not proper.

I got to ask NC-Mike, how long of a period would be too long of a wait for a repayment in your book? 1 year? 2 years? 5 years?
 
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