The problems started long before the pricing error was discovered. Thirty min., the first evening, without ever getting anyone to help me. The second day it two hours just to get to the point to ring up the sale.
I never demanded that they sell it to me for $269, but I did tell them that I would like it at the marked price. On the third day I was lied to twice in a matter of 30 min. about why they could not mark it down. After pointing out the lie, the third manager was rude to me. I was polite the whole time.
When I called the home office, I was polite. The person I talked with was polite. When the manager(Alex) called me from the local Walmart store where I went to buy the gun, he was polite. On the third time Alex called me, he offered the $100 gift card. I never demanded that they sale me the gun for $269. He knew that it was less then the error in pricing and even stated that, and asked it that would work for me. I probable could have pushed the issue and gotten it for $269, but I only wanted to be treated fairly.
I get it. My point is, I'd expect any gun transaction at Wal Mart to take a long time - issue #1. Had the price issue not come up, there's no more issues and you don't get 'lied' to, and you're out of there in about the (from my experience) expected timeframe. But, price (issue #2) brings about everything else. I would expect a big issue asking for the marked price error and not the actual price. Since three people told you the same thing, I'm guessing they were all told the same thing. I suppose it is technically a lie, but since the gun price was not actually marked down, and a gift card had to be used, I'd think there is at least some truth to the policy even if it isn't 'federally mandated'. Probably a gun or specific product issue, or perhaps the amount of the discount having to be provided and price of the product. Normally a manager could make the adjustment at the time and be done with it.
I just bought one of the 10/22's from Wal Mart with their recent sale ($124). First store told me they had one in the back, but the guy at the counter refused to go get it and scan it. Took about 20 minutes to get the guy to the gun counter. Said the price is $209. I left. Went to another store (25 miles away) where I knew they also had them in stock. Took 30 minutes to get anyone at the gun counter. Another hour+ to do all the paperwork. I then have to come back three days later to pick up. Another 15 minutes waiting for anyone at the counter. 15 more for a manager to come ring up and walk me out. Over three hours total in the store to complete the purchase.