In October I ordered a "Jet" holster for my S&W 642. I was told it would take 5-7 weeks for it to be made. I had to pay in full in advance before work was ever started on the holster. During my wait, I made 2 calls to see as to it's status. I was treated rudely and with disdain. After waiting over 5 weeks for this standard holster from Bell Charter Oak, I was sadly disappointed when it arrived. I noted that it was canted like an SOB holster making drawing from the holster difficult when worn on the hip (as it's intended purpose). I called the company and asked about returning it. I was told that they would NOT accept the unused holster back, citing it was "Custom". I was told that since I ordered it like their website picture showed, it was basically my fault. Well, it's not a custom holster. This is a standard design they make for many 642's (as I was told when I first ordered it) and secondly, a picture is not the real thing. What are we suppose to do, cut the small pic out and put it to our belts and see if that will work??? Do they buy clothes like that? I am greatly disappointed with this company and will not do business with them again. They take your money, make you wait a while to get the product, treat the customer with disrespect and care more for their money than their customer's needs. Beware dealing with this company!