I ordered my #8 Tyler T-grip in polished aluminum from them over the phone on 09-25-06. Their website says 2-4 weeks for delivery.
I called them on 10-23-06 to check on the status, and some guy told me all the #8's were just completed and would be shipped that night, or by the next day.
So I call them again on 10-31-06 because I still don't have the grips, and a female tells me that all the grips they have are shipping later in the day. But she says they can't look up if mine was in the group because she would have to go through all the boxes and that would take a long time. So she tells me to call back tomarrow (11-01-06) because they'll have the list from shipping them, and easily look up my name. So I say OK.
I call today, 11-01-06, and there is a recording saying that they are closed for the day working on orders, and they will be open on Thursday 11-02-06. So here it is 37 calender days (27 business days) later and still no T-Grips.
The product might be good, but the service so far in my opinion has been poor to borderline terrible. I'm almost to the PO'ed point, and I think I may demand to speak with a supervisor/boss if one exists there. Just wanted to pass along my experience with Tyler so far, I'm sure there are others who were happy with their service, but I'm not one of them.
I called them on 10-23-06 to check on the status, and some guy told me all the #8's were just completed and would be shipped that night, or by the next day.
So I call them again on 10-31-06 because I still don't have the grips, and a female tells me that all the grips they have are shipping later in the day. But she says they can't look up if mine was in the group because she would have to go through all the boxes and that would take a long time. So she tells me to call back tomarrow (11-01-06) because they'll have the list from shipping them, and easily look up my name. So I say OK.
I call today, 11-01-06, and there is a recording saying that they are closed for the day working on orders, and they will be open on Thursday 11-02-06. So here it is 37 calender days (27 business days) later and still no T-Grips.
The product might be good, but the service so far in my opinion has been poor to borderline terrible. I'm almost to the PO'ed point, and I think I may demand to speak with a supervisor/boss if one exists there. Just wanted to pass along my experience with Tyler so far, I'm sure there are others who were happy with their service, but I'm not one of them.