rototerrier
Member
- Joined
- Mar 10, 2016
- Messages
- 1
Started suffering from accuracy issues and increased fouling. Started noticing I couldn't get the inside of the barrel clean. Finally looked closely and was able to determine it was clean, but that there was pitting throughout the barrel.
Spoke with customer service on phone and was told to send the barrel in for replacement. I was very relieved and just assumed it would all be handled and I'd be back out shooting my new 45 in no time. Just to be safe, I made sure to include blown up photos of the inside of the barrel inside the box just to ensure they looked closely and could see what I was referring to.
About a week later was told their gunsmith didn't see an issue but wanted the rest of the firearm for inspection. I mailed the remainder of the firearm as instructed. They had it for 2 more weeks and Returned with no changes and an invoice indicating it needed no repair.
Sent an additional email asking them to clarify how pitting inside the barrel wouldn't be considered a flaw and was given this response:
The gunsmith would have visually inspected the gun and it looks like we provided a target from an accuracy test when it was shipped back.
After reviewing the case, this looks like it should be okay.
I objected. I used a fairly simple analogy. If I purchase a new car and the paint falls of, it might still drive fine, but the paint fell off. I would expect the manufacturer to make it right. They then requested I send photos showing the pitting. I sent the photos.
Final response from Walther:
I just double checked with the master gunsmith here. This should not cause issues with the functionality of your handgun.
That was the entirety of the their response, copied and pasted directly here.
There you have it.
This is my first and last Walther. Only firearm I own that doesn't have a perfectly smooth clean bore. I really would have expected them to have just replaced the barrel and I'd be done and moved on. Apparently that's not how their customer service works.
I'm very disappointed and will most definitely never purchase another Walther of any kind.
This is my experience, YMMV.
Spoke with customer service on phone and was told to send the barrel in for replacement. I was very relieved and just assumed it would all be handled and I'd be back out shooting my new 45 in no time. Just to be safe, I made sure to include blown up photos of the inside of the barrel inside the box just to ensure they looked closely and could see what I was referring to.
About a week later was told their gunsmith didn't see an issue but wanted the rest of the firearm for inspection. I mailed the remainder of the firearm as instructed. They had it for 2 more weeks and Returned with no changes and an invoice indicating it needed no repair.
Sent an additional email asking them to clarify how pitting inside the barrel wouldn't be considered a flaw and was given this response:
The gunsmith would have visually inspected the gun and it looks like we provided a target from an accuracy test when it was shipped back.
After reviewing the case, this looks like it should be okay.
I objected. I used a fairly simple analogy. If I purchase a new car and the paint falls of, it might still drive fine, but the paint fell off. I would expect the manufacturer to make it right. They then requested I send photos showing the pitting. I sent the photos.
Final response from Walther:
I just double checked with the master gunsmith here. This should not cause issues with the functionality of your handgun.
That was the entirety of the their response, copied and pasted directly here.
There you have it.
This is my first and last Walther. Only firearm I own that doesn't have a perfectly smooth clean bore. I really would have expected them to have just replaced the barrel and I'd be done and moved on. Apparently that's not how their customer service works.
I'm very disappointed and will most definitely never purchase another Walther of any kind.
This is my experience, YMMV.