Springfield recall - they are clueless

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erock7625

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So now they are saying they don't even have a fix yet, they initially said the fix was to insert a roll pin into the grip safety. But of course they told all their customers to send their guns in already, mine has been sitting there for a month and they haven't even done anything. At this rate it will be months before I get it back. I called them up and demanded my gun back and they refuse to send it back without the fix (that they don't have yet). I told them its my property, not theirs and I want it back or I'll report it stolen. They still refuse and say to talk to their lawyers. Is there anything else I can do to get it back, I told them I'd sign a waiver. I either want my money back or the gun which I'll sell right away and never buy a Springfield again.

http://springfieldrecall.com/Recall FAQ.asp

"We originally estimated a 30-day turn-around time, but it has unfortunately taken longer to develop and identify an upgrade solution. Please know that we are continuing to test potential upgrade solutions at this time and we have been doing so since we became aware of this issue. This testing is nearing completion and we will post any new updates as soon as we have identified a final upgrade solution. We will post our next update no later than Friday, October 4, and we will communicate immediately if a final solution is identified prior to that date. We wish that we could provide you with a specific return date at this time, but we are unfortunately unable to do so. Upgrades will be completed on a "first come / first served" basis."
 
I think Springfield recalling them as soon as they new there was a problem with them misfiring was the right thing to do as opposed to taking the chance that someone could be killed.

I don't like it either because I have both the 9 and 45 models that have been part of the recall but that's just the way it is.
 
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Agreed, but they initially said nothing about having to develop a fix, sounds like the design is horribly broken like the Caracal C. They initially said they would upgrade any gun with new components which made it sound like they already had a fix. They also detailed that the roll pin was part of the upgrade. They should of been more honest when they announced it. I'm sure they didn't mention that they didn't have a fix because they wanted the guns off the street for liability reasons and if they had said their is currently no fix people wouldn't of sent them in.
 
It would have been irresponsible, besides incurring liability, of them not to recall the guns as soon as they knew there was a safety problem. Returning a gun without correcting the problem would only increase that liability...your offer to sign off on it doesn't make a difference.

This shields them from threats of reporting the gun stolen...LE wouldn't take a report anyway, since you know where the gun is, and ATF wouldn't want to get involved in a safety issue either.
 
Wow that's pretty awful. They recalled them but don't know how to fix them or how long it will take. I also like the part where they don't do refunds
 
If that roll pin ever moves; it's going to cause the grip safety to be locked out?

Upgrades_2.jpg
 
1. You didn't have to send it back. You could have taken your chances.

2. You want a potentially defective gun back so that you can get rid of it. If you're not going to keep it, what's your rush?

3. Exactly where do you think you're going to find a buyer for a non-upgraded pistol anyway?

4. Some people are so impatient.
 
9mmepiphany said:
It would have been irresponsible, besides incurring liability, of them not to recall the guns as soon as they knew there was a safety problem. Returning a gun without correcting the problem would only increase that liability...your offer to sign off on it doesn't make a difference.

This shields them from threats of reporting the gun stolen...LE wouldn't take a report anyway, since you know where the gun is, and ATF wouldn't want to get involved in a safety issue either.
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Well said....
 
1. You didn't have to send it back. You could have taken your chances.
> I sent it back thinking I would have it back in a few weeks like they told me when I called them.

2. You want a potentially defective gun back so that you can get rid of it. If you're not going to keep it, what's your rush?
> I want my money back so I can buy something else

3. Exactly where do you think you're going to find a buyer for a non-upgraded pistol anyway?
> Most people won't even be aware of the recall, even if they are they can get it upgraded for free

4. Some people are so impatient.
> It's a new never been fired gun, yes I'm impatient, wouldn't you be if you found out that your wait went from weeks to months
 
You would seriously consider selling a gun with a known safety recall to someone without making them fully aware of it....and all that after signing a waiver absolving Springfield of any liability?

Sorry, but I'm glad they won't give it back to you.
 
I imagine Springfield is a little more put out by this than one owner looking to ditch the gun anyway. Yes it sucks. It's sucks A LOT more for them than it does for you.

They'll get it fixed and take care of all their customers. Don't fret about it.

But you called them and threatened to tell the fuzz they'd stolen it because they won't give it back un-fixed? :D

It isn't often I wish I worked in Customer Service, but taking phonecalls like that would totally make it worth it! :D :D :D

"Oh, I see! Well Mr. Customer, I think you have a FINE idea right there! You go ahead and do that. Please do call me right back and let me know how it goes!"

lol!
 
According to Springfield most people will never have a problem as it may only occur "under exceptionally rare circumstances", I just want to get rid of their garbage so I can buy something that works reliably. I was willing to wait 30 days, I'm not willing to wait months. This is Springfield's problem, not mine as they have handled the recall horribly, they should have included an option to buy the defective guns back for customers that don't want to wait that long. They should also learn how to communicate with their customers more effectively.
 
Property is property regardless of the condition, they lost the right to make decisions on their product when they sold it to me. If they feel that strongly about not wanting to send it back to me they always have the option to send me a check instead.
 
erock7625 said:
This is Springfield's problem, not mine
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Nope, the problem became yours just as much as Springfield's when you bought the gun, then sent it back to them.

erock7625 said:
Property is property regardless of the condition, they lost the right to make decisions on their product when they sold it to me.
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And you lost your right to make decisions on it when you sent it to them. Good luck with your legal efforts to get them to send it back before it's repaired to absolve their liabilities. The gun is worth what, 2 hours of billing time from a cheap lawyer? How much are you willing to spend trying to get it back unrepaired?

You sound pretty young from your posts. There's an old saying you may want to familiarize yourself with that will make your journey through life much more enjoyable:

"Possession is 9/10 of the law"

http://en.wikipedia.org/wiki/Possession_is_nine-tenths_of_the_law

Possession is nine-tenths of the law is an expression meaning that ownership is easier to maintain if one has possession of something, or difficult to enforce if one does not.
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Good Luck!
 
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Property is property regardless of the condition, they lost the right to make decisions on their product when they sold it to me. If they feel that strongly about not wanting to send it back to me they always have the option to send me a check instead.
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Yeah, no, it doesn't actually work like that. I agree it feels like it should, but it doesn't in cases like this. And you saying that's how it should be won't change what is one iota.

Best thing to do is relax, accept that life just handed you a little -- tiny (in the grand scheme of things) -- lump and not let your blood pressure get too elevated over it.

As you get older, you'll find out just how many things life will hand you that are WAAAAAAAAAAAAY worse than this little issue. If you're like most of us, someday you'll look back and laugh that you even thought this was worth a second's furrowed brow! :)
 
erock7625 ....I told them its my property, not theirs and I want it back or I'll report it stolen...
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Good luck with that theory, you shipped it to them. Filing a false police report won't get your gun back and will cause you more grief than Springfield.



..... I either want my money back or the gun which I'll sell right away and never buy a Springfield again.
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So...........you'll knowingly sell a defective firearm to an unsuspecting buyer?:scrutiny:
That, sir, is quite possibly a criminal act as well as making you civilly liable for injuries to that buyer or others.

You need to grow the heck up.
 
I do not think it is appropriate to call this an "upgrade"
it is really fixing a design problem.
In the larger scheme of things it is a small problem. Just went to the range
with one of their 9mm XDs, not an XDS. Introduced a new shooter to our
"way" with it. The words sport/pastime/activity just do not fit. It is a good gun, very reliable, has never had a single problem. I am confident they will take care of this and I would buy another of their products. Over 50% of the cars sold in the U.S. have some type of warranty work done on them- we don't expect an immediate refund when this happens.
(although I am a lot more forgiving of the gunmakers than I am of the automakers for some reason)
 
When you have warranty work done on a car you don't expect it to be sent back to the factory for an unknown duration either.
 
While I appreciate your frustration, this talk of filing police reports and selling a gun with a known safety defect to an unsuspecting buyer is juvenile.


This one's done.
 
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