Ok, I am sorry I sidetracked the thread.
This guy is frustrated that his new gun isn't working.
Ok, this isn't a real big deal. The first thing you want to do is clean the barrel and chamber. I would recommend you buy and use a Bore Snake to do that. Whatever you do, don't do anything rash and don't use a steel rod to clean the rifle. You have to clean that rifle from the muzzle and you don't want to damage the crown.
Do a search on YouTube for the disassembly of the Ruger 10/22. I am sure there is a video that will show you how to completely disassemble the rifle. Then you can throughly clean the inside of the action, the bolt, and the trigger group. I use cleaning solvent and a toothbrush. Then I spray everything off with an aresol cleaner.
At this point, I bet the rifle will function fine. If it doesn't, the next thing I would look at are the springs. Maybe they are worn out.
As was mentioned previously, it sounds to me like the rifle isn't going into battery. The round probably isn't chambering all the way.
Of course you can also try to take the rifle back. If they won't take it, it isn't the end of the world. The Ruger 10/22 is one of the most popular guns ever made. It is very easy to work on, and no end of information and parts are available for it.
It's a bummer to buy a new gun and have it not work, but take a few deep breaths and get it working.