The 911 operator did her job I suppose, I just don't understand why she didn't ask a few specific questions:
"Do you have ammo for the gun? Did you load it? Do you know how to chamber a round?"
I do know why actually, its that the operator probably knew nothing about firearms.
I think she also should have seen it coming from a mile away and began explaining that "now it may come to a point that you will need to use the weapon that you bought today. Hopefully the police will arrive before it comes to that, but if he enters your room, keep him at a distance. Most importantly don't let him take your gun. If he does make sudden movements towards you and your life is in danger, you may need to use the gun."
Your mostly correct with your first guess, most dispatchers know very little about guns. We have all heard of stories of cops mishandling a gun or not knowing how a certain gun operates during a traffic stop....because not all cops are gun guys. They are required to carry them. Dispatchers are not, they, as a general rule, know even LESS about guns. Some of them I know even have a absolute FEAR of guns, we have one that cries if an officer unholsters his weapon (to put it in a lock box, clean it etc).
For the rest of my post I will have to disclose that I AM a 911 dispatcher.
First, I COMPLETELY understand the need for firearms. My personal theory on peoples opinion of "I will just call 911" is this; thats great, but understand cops are normal people just as you. You are just as capable of using a firearm as they are, you just choose not to. The BIG difference is you are already there at the scene, we are several miles and minutes away......you wait for us we are coming as fast as we can......and hoping like hell we make it in time.
That aside....I will not give shooting or gun advice over the phone during a 911 call. I will not tell someone to shoot or not shoot. Im on a phone, I dont know the situation and I wont even attempt to guess using audio alone. Self defense is a very personal decision and thats up to them. Im not going to coach them, it may sound completely callous but the potential law suit would be astronomical.
Again, for the same reason I would not tell someone not to shoot. Ive been in a similar situation and I believe my words where "do what you have to do to protect yourself, just make sure not to point the gun at the cops" or something similar.
There is so much thrust upon a dispatcher that Im not sure any type of gun familiarity or such classes, which would be necessary for some of them to even advise how to load a gun, would be a good idea either. Again, may sound callous but its just not our job to tell you how to use your gun. *I* wouldnt have a problem telling a caller how to disengage a safety or something similar, if I was familiar with the gun......but I dont think its something we need to learn or be familiar with.
Not trying to take anything away from the victim here, but I have heard several beatings over the phone in similar situations - that 5 minute wait is hell on me as well. I have heard my own voice on the tapes saying "its been x minutes where the **** are they?!?" referring to the officers or deputies.
Its not their fault either, you can only drive so fast and be in so many places. We understand that and dont begrudge anyone a permit....we are may-issue in Iowa but everyone that meets the requirements (non felon, no violent acts etc) gets a permit in our county. Our sheriff is very pro-2nd and a life member of the NRA, despite being a Democrat.
I am glad that lady decided to arm herself....proof positive you dont have to have years of experience to use a handgun.....just having it and knowing where the trigger is works just fine if it needs to.